Client Response Services Helpdesk Agent

2 months ago


Draper, United States Global Technical Talent Full time
Job Title : Client Response Services Helpdesk Agent (Draper, UT)
Duration: 6+months Contract
Work Type: Onsite
Location: Draper, UT

Job Description

Are you a passionate tech enthusiast with a knack for problem-solving? Join our dynamic team as a Client Response Services Helpdesk Agent in Draper, UT. We're seeking a dedicated individual to provide exceptional technical support to our clients.

Job Responsibilities:
  • Technical Support: Address client inquiries and issues via phone, email, and chat, ensuring timely and effective resolutions.
  • Problem Solving: Leverage your technical expertise to troubleshoot complex issues across various systems and platforms.
  • Customer Service: Deliver world-class support, building strong relationships with our clients.
  • Collaboration: Work closely with engineering teams and product owners to identify and resolve technical challenges.
  • Knowledge Management: Maintain and update our knowledgebase to enhance support efficiency.
  • Process Improvement: Proactively identify opportunities to streamline processes and improve overall support quality.
Qualifications:
Required:
  • Minimum 2 years of experience in technical support within an enterprise environment.
  • Strong technical knowledge of Microsoft Windows platforms, networking, and Active Directory.
  • Proficiency in Microsoft Office Suite and basic understanding of Citrix/VMware/VDI.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team-oriented environment.
Preferred:
  • Bachelor's degree in Computer Science or related field.
  • Experience supporting Microsoft Exchange, SharePoint, and Mac systems.
  • Proficiency in Unix command line and voice infrastructure systems.
  • Fluency in Japanese, Mandarin, or Korean for our Asia language support team.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.

Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

About The Company:
  • Leading global investment banking, securities, and investment management firm. Committed to driving progress and innovation for clients, shareholders, and communities. Values diversity and inclusion.
Keywords: technical support, helpdesk, client service, IT support, Microsoft, Windows, networking, problem-solving, customer service, collaboration, knowledge management, process improvement, Draper, UT.
24-12776 #gttnonit #gttjobs

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