Client Response Services Helpdesk Agent
2 months ago
Duration: 6+months Contract
Work Type: Onsite
Location: Draper, UT
Job Description
Are you a passionate tech enthusiast with a knack for problem-solving? Join our dynamic team as a Client Response Services Helpdesk Agent in Draper, UT. We're seeking a dedicated individual to provide exceptional technical support to our clients.
Job Responsibilities:
- Technical Support: Address client inquiries and issues via phone, email, and chat, ensuring timely and effective resolutions.
- Problem Solving: Leverage your technical expertise to troubleshoot complex issues across various systems and platforms.
- Customer Service: Deliver world-class support, building strong relationships with our clients.
- Collaboration: Work closely with engineering teams and product owners to identify and resolve technical challenges.
- Knowledge Management: Maintain and update our knowledgebase to enhance support efficiency.
- Process Improvement: Proactively identify opportunities to streamline processes and improve overall support quality.
Required:
- Minimum 2 years of experience in technical support within an enterprise environment.
- Strong technical knowledge of Microsoft Windows platforms, networking, and Active Directory.
- Proficiency in Microsoft Office Suite and basic understanding of Citrix/VMware/VDI.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team-oriented environment.
- Bachelor's degree in Computer Science or related field.
- Experience supporting Microsoft Exchange, SharePoint, and Mac systems.
- Proficiency in Unix command line and voice infrastructure systems.
- Fluency in Japanese, Mandarin, or Korean for our Asia language support team.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company:
- Leading global investment banking, securities, and investment management firm. Committed to driving progress and innovation for clients, shareholders, and communities. Values diversity and inclusion.
24-12776 #gttnonit #gttjobs
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