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Fraud Prevention Analyst

4 months ago

Dublin, United States Patelco Credit Union Full time
About Patelco Credit Union

We're here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you're looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.

Patelco is a not-for-profit credit union, serving the financial needs and aspirations of more than 400,000 members. What we earn, we return to our members in savings from lower loan rates, fewer fees, and personalized service that focuses on transparency, simplicity, and trust. Our mission remains the same as when we started in 1936, to provide products, services, education and expertise that will empower our members to rise up and achieve financial freedom.

Overview

The Patelco Fraud Team works to protect our members and the credit union from losses and other negative effects related to fraud. The Fraud Prevention Analyst supports this mission through thorough investigations of potentially fraudulent activity with a goal of preventing and mitigating fraud related losses to both the credit union and our members. They will review relevant information from multiple, diverse, systems. They will interact with members and other team members to gather additional information as necessary and use sound judgement to determine appropriate outcomes.

Responsibilities

  • Reviews alerts of potentially fraudulent activity related to deposit account behavior, new account analysis, and payment card transactions, including account origination, ACH activity, wire activity, deposit activity, check activity, credit line payment activity, and payment card transaction activity.
  • Performs investigation of fraud related disputes reported by members, related both payment card and non-payment card transactions.
  • Performs fraud prevention/risk management activities on deposit accounts, focusing on functions established to provide early warning signs of potential losses.
  • Reviews potential fraudulent accounts for the prevention and detection of Fraud
  • Responsible for evaluating current processes and policies for root cause analysis and provides recommendations to address identified issues contributing to fraud/loss/adverse experience
  • Exercises sound judgement to take appropriate action related to suspected fraudulent activity to prevent and mitigate losses and fraud risk for both the member and the credit union.
  • Identifies various types of potentially fraudulent activity including identity suspicious activity, account takeover, first-party fraud and scams.
  • Reviews member appeals of actions taken by the fraud team, including review of documents to verify member identity or explain transaction activity.
  • Acts as a liaison with law enforcement agencies and other financial institutions as needed.
  • Uses case management systems to fully and accurately document fraud investigations, contacts with members and suspects and member disputes. Manages cases within the case management system to insure proper status and timely disposition.
  • Escalates suspicious activity to BSA team for potential SAR filing with proper identification of suspect/victim, transactional activity involved and a clear explanation of the activity.
  • Maintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and credit union products and services.
  • Performs other duties as assigned.

Functional Competencies

  • Strong written and oral communication skills
  • Strong organizational skills with ability to multitask as operational priorities emerge
  • High level of discretion
  • Strong analytical skills with proven ability to use sound judgment to make quick decisions with attention to detail; ability to perform basic mathematical calculations
  • Proficiency with various reporting tools such as Microsoft Word and Excel, PowerPoint Database querying and data analysis
  • Individual must be a self-starter with a high level of dependability and self-motivation, able to work independently and in a team-oriented environment, prioritizing and multi-tasking as/when appropriate
Qualifications
  • 2+ years experience in fraud investigations or fraud operations in financial services organizations
  • Bachelor's degree in business related discipline or equivalent experience preferred
  • Ability to review information from multiple sources, aggregate information into a clear understanding of circumstances and exercise sound judgment and analytical thinking to draw conclusions and make decisions.
  • Basic Proficiency with Microsoft Office applications.

Physical Activities/Requirements

  • This position is located in our Dublin HQ

Target Base Pay

$26.62- $31.31/ hour

Compensation at Patelco

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer

Physical Health:

  • Exceptional Medical, Dental, Vision, and Life Insurance benefits
  • Onsite fitness center at HQ and rewards for completing wellness related activities

Financial Health:

  • Competitive compensation packages with bonus opportunity
  • 401(k) with 3% Safe Harbor and 5% employer match
  • Discounts on loan products
  • Tuition reimbursement

Emotional Health:

  • Employee Assistance Program (EAP)
  • PTO for part-time and full-time positions
  • Paid holidays

Personal Development:

  • On-the-job training and skills development
  • Internal transfer opportunities for career growth
  • Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

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