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Executive Business Partner

4 months ago

West Valley City, United States Talkdesk Full time

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU
Responsibilities:
  • Work directly with multiple leaders to support their day-to-day business needs
  • Successfully complete critical aspects of deliverables - drafting correspondence, and following up on initiatives
  • Arrange travel (domestic and international) and submit expenses
  • Involved in a variety of projects spanning all parts of Talkdesk including internal initiatives, new market explorations, customer, prospect and partner relationships
  • Provide a bridge for smooth communication between executives across Talkdesk, enabling effective cross-functional collaboration across the organization
  • Organize internal and external meetings including team meetings, off-site meetings and customer meetings.
  • Ability to manage meeting logistics such as development of agendas, planning for food & beverage and management of budgets
  • Track and manage completion of key deliverables or outstanding items from meetings
  • Collaborate with other Talkdesk teams focused on Sales and Partnerships, FPA and Investor Relations, and Business Development
Requirements:
  • 5+ years of Executive Operations experience within a hyper-growth organization
  • Bachelor's degree
  • Experience with IPO readiness and roadshow travel, preparation and confidentiality is a huge plus
  • Ability to effectively manage multiple, complex calendars and timezones simultaneously
  • Be comfortable working as a part of a very fast paced team with a high sense of discretion and urgency
  • Tech savvy including experience working with Google applications
  • Willingness and ability to work a flexible schedule
  • Self-starter who is organized and detail-oriented
  • Excellent interpersonal skills
  • Team player - always willing to jump in when needed
  • Strong travel and logistical skills
  • Experience with Coupa and expenses strongly preferred
  • Ability to prioritize and appropriately schedule assignments or tasks to meet established deadlines


Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.