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Director, DAS Process Improvement

4 months ago

Nashville, United States Broadcast Music Full time

POSITION SUMMARY Leads the Distribution and Administration Services process improvement efforts providing internal consulting services to business process owners as it relates to process documentation, process improvement and process engineering. Works with individual business process owners and cross-functional teams to improve the consistency and quality of service delivery while lowering overall cost. LOCATION Nashville, TN office. BMI has transitioned back to working in the office on a regular hybrid schedule. At present, most team members are expected in the office three (3) days a week. Decisions regarding future transitions will take place in phases as BMI continues to closely monitor COVID-19 as employee safety is our priority . FUNCTIONS OF THE JOB Essential Functions: representative but not all inclusive of those commonly associated with this position. Analyzes existing processes to identify inefficiencies and areas for improvement. This may involve collecting data, interviewing stakeholders, and mapping out workflows. Designs solutions to improve processes, such as developing new workflows, recommending new tools or technologies, or proposing changes to organizational structure. s Implements process improvements, which may involve working with cross-functional teams to ensure buy-in and successful adoption of new processes. Establishes metrics to measure the effectiveness of new processes and continuously monitoring performance to identify further opportunities for improvement. Collaborates with Senior Director, Affiliate Customer Service, Administration and Distribution Training to develop training curriculum and support to teams on the implementation of new processes or technologies. Communicates regularly with stakeholders, including senior management, to provide updates on process improvement initiatives and their impact on business outcomes. Keeps up with industry trends and best practices to ensure that the organization is continuously improving and evolving its processes. Other duties as assigned. Regular attendance. Supports our BMI Core Values and cultivates a culture of diversity and inclusion. SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities as applicable in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. POSITION QUALIFICATION REQUIREMENTS Education: Bachelor's degree in Engineering required; master's degree preferred. Non-engineer degrees with Six Sigma Black Belt certification and an MBA will be considered. Equitable years of experience will be considered. Experience: Minimum eight (8) years process re-engineering/consulting or other relevant experience preferred. SKILLS AND ABILITIES Representative but not all inclusive of those commonly associated with this position. Expert knowledge of process improvement and process reengineering techniques (root cause analysis, gap analysis, business requirements, lean, six sigma, continuous process improvement, process reengineering, etc.). Extensive and successful background in process re-engineering. Working with management to define/refine key performance metrics. Success in training, leading and mentoring Six Sigma projects and teams. Success in leading/influencing process change in large, corporate-wide change efforts preferred. This includes strategic planning for people impact; aligning project and people strategies. High-energy self-starter with history of successful accomplishments. Excellent interpersonal skills. Proven ability to influence and manage in a matrixed environment. Solid project management skills. Efficiency and quality focused. Able to simplify and effectively communicate complex information. Strong oral and written communication and presentation skills LICENSE(S)/CERTIFICATIONS REQUIRED Six Sigma Black Belt SALARY RANGE The specific base salary offered to a successful applicant will be based on individual qualifications, skills, experience, and education. The pay range is subject to change at any time based on various internal and external factors. The position may also be eligible for one or more performance-based bonuses. In addition to cash compensation, BMI offers a competitive portfolio of benefits to its employees, as described below. What We Give to You: Health, dental, and vision insurance 401K with employer match Flexible spending accounts Paid vacation and paid sick/personal time 12 paid calendar holidays Paid volunteer time off Summer hours that offer more time for fun in the sun Company paid life insurance Up to 12 weeks paid parental leave Tuition assistance for qualified team members Commuter benefits (New York) Amazing and engaging culture Employee Resource Groups BROADCAST MUSIC, INC. IS AN EQUAL OPPORTUNITY EMPLOYER: All applicants will receive equal opportunity for employment without regard of race, color, sex, religion, nationality, age, sexual orientation, gender identity and/or expression, veteran’s or marital status, disability, or any other cultural factor . #LI-Hybrid