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Customer Service Representative

4 months ago

Appleton, United States Voith Hydro Inc Full time

**Customer Service Representative**

**Location:** Appleton, Wisconsin, USA

**About the Voith Group**

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,000 employees, sales of 4.3 billion and locations in over 60 countries worldwide and it thus one of the larger family-owned companies in Europe.

For the Voith US Inc., Customer Service department, we are looking for:

**Customer Service Representative**

Appleton, WI

**Job Summary**

* Serves as a first contact for a select account base .

* Reviews e-mails and takes appropriate action .

* Serves as a primary backup to others within the department.

* Responsible for all quoting, pricing and invoicing

* Accountable for general responsibilities and relationships common to this position .

**Job Duties and Responsibilities**

* Handles general correspondence and inquiries on a wide array of topics from both paper mill and field personnel in a timely and professional manner for press felts; enters incoming orders and verifies pricing information (at time of order and prior to invoicing); mails acknowledgements, order status reports, and recommendations ; takes releases, makes necessary "ship to" changes; reconciles warehouse inventories and balances; monitors inventories of complete felts ordered here and made elsewhere; follows up on potential warehouse damage of product; sends periodic ISO review letters; updates/routes mill name and personnel changes *.*

* Reviews necessary e-mails and voicemails any information relative to the position and to establish a familiarity with the account base and field personnel ; takes appropriate action .

* Fulfills the duties various other customer service representatives as assigned during vacations and absences.

* Responsible for all quoting, pricing and invoicing.

* Accountable to the Customer Service Manager for the proper interpretation and fulfillment of this function; for specific and general responsibilities; for related authority and relationships; and for additional duties as assigned.

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.