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Parts Counter/Inside Salesman

4 months ago

Natchez, United States Waters International Trucks - Natchez Full time

WATERS has been a family-owned business for over 80 years (currently in its 4th generation), opening our doors in 1938. We are a dealer for International Trucks and IC School Buses (Diamond Edge Certified), Collins Buses, Maintainer Service Trucks/Bodies, Jerr-Dan Wreckers/Carriers, Idealease Truck Rental/Leasing, several different Trailer Lines, HuntVe UTVs, Ranch King Hunting Blinds, and all the parts and services that go with them. We also have several contracts for plant and facilities maintenance. WATERS has 7 locations around Mississippi and as we continue to go, we're looking to add dedicated team members to become a part of our family

Benefits

  • Paid Holidays and Vacation
  • Weekly Pay
  • Performance Based Incentive Pay
  • 401K Program + Company Contribution
  • Health Insurance
  • Dental and Vision Insurance (paid by WATERS)
  • MDLive Access (paid by WATERS)
  • Life Insurance and Voluntary Life Insurance option
  • Short and Long-Term Disability
  • Uniform Allowance
  • Jury Duty Pay
  • Growth Opportunities
  • Family-Owned and Operated
Responsibilities
  • Being aligned with our culture is VITAL. Candidate must embody and promote the WATERS Family Values. A summary of our values are below:
    • Customers - Customers First. Dedicated to the highest level of customers satisfaction.
    • Integrity - Do the Right Thing. Maintain integrity in all we do.
    • Employees - Take care of our employees.
    • Team - One Team, One Family.
    • B.O.B. Excellence - Be the Best of the Best.
    • Empowerment - Empower our employees.
    • Accessibility - Be hands on and accessible to our customers and employees.
    • Safety - Prioritize safety.
  • Provide ongoing support to the current customer base
  • Develop new business relationships
  • Interact with internal managers to identify new customers
  • Ensure high customer satisfaction
  • Keep up to date on product knowledge
  • Assists parts department with related duties such as customer inquiries, relief of parts counter staff, and the picking and delivering of parts as needed
  • Determine customer's changing needs, and promote appropriate products to meet those needs
  • Accurately source and quote product prices and availability through research of suppliers
  • Prospects new customers through referrals and cold-calling
  • Assist in performing parts cycle counts and helping with inventory control tasks
  • Potentially assisting in performing parts receiving and supplier orders and related tasks
  • Enter all pertinent information into business system (Karmak Fusion)
  • Utilize the business system (Karmak Fusion) to monitor and track vehicle parts orders and inventory
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
  • Perform other duties as assigned by management
Qualifications
  • High School Diploma or equivalent required
  • 2 years of diesel truck and equipment parts experience preferred, but not required
  • Previous sales experience is an asset
  • Ability to cold-call, build relationships with customers, and provide exceptional service
  • Strong negotiation and listening skills
  • Valid driver's license and safe driving record
  • Excellent communication and organizational skills
  • Basic computer software skills with Microsoft Word, Excel, email, and internet
  • Familiarity with Karmak Fusion business system a plus
  • Familiarity with Navistar's software systems a plus
  • Existing certifications in Navistar's parts education system a plus
  • Commitment to ongoing sales training
  • Strong in time-management. Sets and meets priorities and long-term goals
  • Experience using general office equipment (i.e., computer, copier, fax machine, etc.)
  • Ability to sit or stand for prolonged periods of time
  • Ability to perform repetitive data entry tasks, manual dexterity
  • Must be a team player with a strong sense of commitment to the customer
  • Must be able to work in a busy environment
  • Must have the ability to learn and work daily in other digital systems
  • Working knowledge and familiarity of engines and truck and equipment components is a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.