Call Center Representative
5 days ago
Job Title :Customer Service Phone SpecialistWorksite Arrangement: 100% Onsite- No remote/hybridLocation:Bloomington, MN Compensation: $18.25- $20 hourlyJob Description: Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service appointments, advise on recommended maintenance, confirm scheduled appointments, and reschedule missed appointmentsPerform outbound follow-up calls for due and overdue service clients, Special Order Parts (SOP) notifications, scheduling calls, and any additional outbound calls requested by managementMaster and follow all training materials including inbound Service Call Guide (script)and Strategic Responses (word tracks) to accurately answer all client questionsCheck for open recalls; keep current with service specials, all direct mail pieces, and recall notices from the manufacturerUtilize the BDC SharePoint to search for answers to client questions prior to transferring the phone call to a Service AdvisorMeet or exceed minimum monthly call and appointments set goals and expectations (subject to change based store list assigned per management discretion)Month 4: 8 Calls per hour, 2.8 Appointments per hour, Call rater at 85% or above Month 5-8 : 10 Calls per hour, 3 Appointments per hour, Call rater at 90% or above Month 9+: 12 Calls per hour, 3.5 Appointments per hour, Call rater at 90% or above Must wear safety eyewear at all times when in dealership service departmentsMust wear hard-toed shoes and slip resistant footwear in when in dealership service departmentsEmbrace and exhibit Walser CORE valuesAll other duties, tasks and/or projects as assignedRequirements:Six months of prior high-volume call center or similar experience (e.g., collections, etc.)Solid understanding and adherence to the Service BDC Policies and Procedures ManualSolid understanding of product information related to all dealerships, vehicles, and maintenance/repair services provided by the service departmentsMust have strong computer skills, including Microsoft Outlook, Excel and WordMust have strong customer service experienceMust have excellent verbal and written communication skillsMust be punctual and reliable with the ability to work flexible hoursMust be able to meet the following daily duties:Telephone – 8 hours per dayKeyboarding – 8 hours per dayDual computer screensAverage 12 calls per hour inbound and outbound callsPhysical DemandsMoving and walking around the Corporate Office and/or other Walser locationsSitting, standing, reaching, bending within a cubicle/desk areaUtilizing a computer for day-to-day tasks and electronic technology required by OEMsUpon completing the application, you will be prompted to complete our HAALO assessment. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. The assessment is a required step to complete this application.By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.#AV1
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Dietary Call Center Representative
2 months ago
Minneapolis, United States Allina Health Full timeAllina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide except Dietary, Call Center, Representative, Health, Healthcare, Patient
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Call Center Representative
3 weeks ago
Minneapolis, United States A-Line Staffing Solutions Full timeA-Line Staffing is now hiring Remote Benefits Customer Service Representative in Minneapolis, MN The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. *Need to be in the Minneapolis, MN area even though it's remote! Start Date is September...
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Call Center Representative
2 weeks ago
Minneapolis, United States A-Line Staffing Solutions Full timeA-Line Staffing is now hiring Remote Benefits Customer Service Representative in Minneapolis, MN The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. *Need to be in the Minneapolis, MN area even though its remote! Start Date is September...
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Call Center Representative
3 weeks ago
Minneapolis, United States A-Line Staffing Solutions Full timeA-Line Staffing is now hiring Remote Benefits Customer Service Representative in Minneapolis, MN The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. *Need to be in the Minneapolis, MN area even though it's remote! Start Date is September...
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Customer Service Representative, Call Center
2 months ago
Minneapolis, United States Standard Heating & Air Conditioning Full timeWe have an opening for an experienced full-time Customer Service Representative. This important role is the first to connect with our customers and provide the high level of service that were known for. We offer extensive training, competitive pay, Customer Service Representative, Customer Service, Call Center, Representative, Retail
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Call Center Representative
3 days ago
Minneapolis, United States Avenica Full timeJob Title : Customer Service Phone SpecialistWorksite Arrangement: 100% Onsite- No remote/hybridLocation:Bloomington, MN Compensation: $18.25- $20 hourly Job Description: Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule service...
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Call Center Representative
1 week ago
Minneapolis, United States Avenica Full timeJob Title : Customer Service Phone Specialist Worksite Arrangement: 100% Onsite- No remote/hybrid Location:Bloomington, MN Compensation: $18.25- $20 hourly Job Description: Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with the service team; schedule...
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Call Center Associate
3 weeks ago
Minneapolis, Minnesota, United States A-Line Staffing Solutions Full timeAbout the RoleA-Line Staffing Solutions is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our client-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Support: Provide timely and...
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Customer Support Representative
4 weeks ago
Minneapolis, United States Federal Reserve Bank Full timeCompany Federal Reserve Bank of Minneapolis Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment? The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are...
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Customer Support Representative
3 weeks ago
Minneapolis, United States Federal Reserve Bank Full timeCompany Federal Reserve Bank of Minneapolis Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment? The Federal Reserve Bank of Minneapolis Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are...
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Call Center Representative
4 weeks ago
Minneapolis, United States Trustone Financial Full timeWHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23...
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Call Center Representative
2 months ago
Minneapolis, United States TRUSTONE FINANCIAL CREDIT UNION Full timeJob DescriptionJob DescriptionWHO WE ARE:TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than...
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Call Center Lead
4 weeks ago
Minneapolis, United States DO NOT USERust Consulting Inc Full timeJob Title: Call Center Team Lead - In-office position Job Summary: The primary responsibility of the Call Center Team Lead is to support the call center team in achieving the success of each project within defined scope, schedule, cost, and quality. This role involves providing leadership, implementing procedures, ensuring adherence to policies, maintaining...
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Call Center Lead
3 weeks ago
Minneapolis, United States DO NOT USERust Consulting Inc Full timeJob Title: Call Center Team Lead - In-office position Job Summary: The primary responsibility of the Call Center Team Lead is to support the call center team in achieving the success of each project within defined scope, schedule, cost, and quality. This role involves providing leadership, implementing procedures, ensuring adherence to policies, maintaining...
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Benefits Call Center Rep
2 months ago
Minneapolis, United States A-Line Staffing Solutions Full timeJob DescriptionJob DescriptionA-Line Staffing is now hiring Remote Benefits Customer Service Representative in Minneapolis, MN The Benefits Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week. *Need to be in the Minneapolis, MN area even though it's...
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Call Center Team Lead
1 week ago
Minneapolis, Minnesota, United States Rust Consulting Full timeJob Title: Call Center Team LeadJob Summary:The Call Center Team Lead plays a crucial role in supporting the call center team in achieving project success within defined scope, schedule, cost, and quality. This position involves providing leadership, implementing procedures, ensuring adherence to policies, maintaining productivity, and delivering exceptional...
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Call Center Team Lead
4 days ago
Minneapolis, Minnesota, United States Rust Consulting Full timeJob Title: Call Center Team LeadJob Summary:The Call Center Team Lead plays a crucial role in supporting the call center team in achieving project success within defined scope, schedule, cost, and quality. This position involves providing leadership, implementing procedures, ensuring adherence to policies, maintaining productivity, and delivering exceptional...
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Business Development Representative
1 week ago
Minneapolis, Minnesota, United States Center Full timeAbout the RoleWe are seeking a highly motivated and results-driven Business Development Representative to join our team at Center. As a key member of our sales team, you will be responsible for driving sales growth by identifying and qualifying a high volume of viable leads for our sales team.Key ResponsibilitiesProspect for new customers through existing...
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Business Development Representative
2 weeks ago
Minneapolis, Minnesota, United States Center Full timeAbout CenterCenter is a hyper-growth SaaS company that's building forward-looking technology to simplify how people work. Our transformative expense management solution is purposely built to eliminate expense reporting for employees, radically reduce the time needed to process expenses in the finance department, and offer real-time reporting and insights to...
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Minneapolis, United States Midwest Dental Group Full timeX Customer Experience Center Representative Position in Bloomington, MN **Customer Experience Center Representative Position in Bloomington, MN** **Full Time Regular - Posted 5 days ago** **Overview** This position is responsible for effectively responding inbound new and current patient calls for Smile Brands Inc.s affiliated offices and schedule first...
