Advanced Wireless Customer Service Representative
1 week ago
EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart NetworkTM. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech and GenMobile. As a part of the Customer Experience Operations (CXO), you will be the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Your mission is to be one of the best customer support advocates in the industry. DISH and Boost Mobile are hiring in Tulsa. The Advanced Wireless Customer Service Rep plays a crucial role when it comes to assisting customers. Transactions can consist of uncommon billing inquiries, technical support and even activation of a customer's device. The Advanced Wireless Customer Service Rep has the ability and is equipped to support various complex problems, limiting customer transfers and improving customer satisfaction. Primary job duties include: * Receiving inbound advanced technical and customer service calls from internal and external customers providing real-time support * Accurately respond to questions and assist customers with product features, activation, setup, troubleshooting and hardware operations via chat, phone and email. * Completing transactions per the customer's request * Accurately respond to questions regarding billing and payments, including accepting payments from customers. * Support inbound customer emails related to technical service questions * Applying customer service skills to navigate challenging situations * Participating in occasional calibration sessions and roundtable discussions with colleagues * Demonstrating a high level of integrity and trustworthiness when working with sensitive and confidential information * Assist customers with technical questions regarding activations, troubleshooting, and hardware operation. Skills, Experience and Requirements * A High School diploma, GED, or equivalent call center experience * 2 years of experience in one of the following: related customer service/technical support experience and/or training preferred but not required * Intermediate level of proficiency in Microsoft Office and/or G-suite applications * Position is on-site and employee must reside within drivable distance * Strong interpersonal skills, including the ability to firmly but respectfully communicate difficult messages * Must be flexible to accommodate changing business requirements * Willingness to work flexible schedules - pay differential of $2/hour applies to weekends, as well as, evenings after 6 PM. * Learns quickly when facing new situations, makes the most out of available resources * Is a self-starter with an innate curiosity to explore and identify new process solutions * Able to collaborate in a team environment and across other teams * Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills. What is in it for you? * Starting hourly pay at $22.39/hr * Extensive benefits package * 330 free channels including premiums * $5 monthly Sling Blue and Orange service * $10 per line (up to 5) for Boost Mobile * Medical, Dental, Vision Insurance * Paid vacation and sick time * 401(k) Investments with Company-matched funds * Tuition reimbursement Opportunity is our greatest benefit. Grow with us and be amongst the first to help us disrupt the wireless industry. Our representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. We offer defined career ladders and extensive opportunities for upward mobility. We encourage personal and professional growth by supporting you with all the tools to advance your career.
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Tulsa, United States DISH Full timeJob Description Company SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include...
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Tulsa, Oklahoma, United States DISH Network L.L.C Full timeAbout DISH Network L.L.CDISH Network L.L.C is a leading provider of satellite television services, live-streaming, and on-demand programming. Our company has been reimagining the future of connectivity for over 40 years, with a business reach that spans satellite television service, smart home installation services, mobile plans and products, and now we are...
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Tulsa, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
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Tulsa, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
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tulsa, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes,...
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Tulsa, United States DISH Full timeJob Description Company SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include...
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Tulsa, Oklahoma, United States DISH Full timeJob SummaryEchoStar, a leading provider of satellite television service, live-streaming, and smart home installation services, is seeking a skilled Advanced Wireless Customer Service Representative to join its Customer Experience Operations team. As a key member of this team, you will be responsible for resolving customer issues, preventing future problems,...
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Tulsa, OK, United States DISH Full timeCompany Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
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Tulsa, OK, United States DISH Full timeCompany Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network---.Today, our brands include EchoStar, Hughes,...
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TULSA, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes,...
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Tulsa, OK, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
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Wireless Customer Service Representative
3 days ago
Tulsa, United States DISH Full timeCompany Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
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Tulsa, United States DISH Network L.L.C Full timeEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we Customer Service, Customer Service Representative, Technical Support, Customer Experience, Representative,...
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tulsa, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes,...
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Wireless Customer Service Representative
1 week ago
Tulsa, OK, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
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Wireless Retail Sales Associate
4 weeks ago
Tulsa, United States Premier Wireless Full timeJob DescriptionJob DescriptionAre you someone who…Has a genuine passion for helping people, making connections, and having a positive impact on everyone they meet?Desires to learn, grow, and adapt within a fast-paced, ever-evolving environment?Is a supportive team-player coupled with a highly competitive nature?Is intrinsically motivated to succeed and...
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Customer Service Representative
4 days ago
Tulsa, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
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Customer Service Representative
1 week ago
Tulsa, United States DISH Full timeCompany SummaryEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
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DISH | Customer Service Representative
2 days ago
Tulsa, United States DISH Full timeCompany Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes,...
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Customer Service Representative
1 week ago
Tulsa, OK, United States DISH Full timeCompany Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network---.Today, our brands include EchoStar, Hughes,...
