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Guest Services Agent

4 months ago

Los Angeles, United States Onni Group Full time

** Guest Services Agent**

**Job Category****:** Property Management **Requisition Number****:** GUEST002565 Showing 1 location **Job Details**

**Description**

**About the Company**

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

**About you:**

We are looking for an energetic front desk Guest Services Agent with top-notch client service skills to join our team at one of our premier luxury apartment communities located in Downtown Los Angeles. The ideal candidate will have a positive attitude and excellent time management skills. The Guest Services Agent is responsible for providing front desk services to residents, guests and undertaking various administrative duties, and diffusing conflict or tension between residents, prospects, and guests. In addition, the Senior Agent responds to a wide variety of guest requests by accurately assessing the guest's needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

**Essential Duties and Responsibilities**:

* Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.

* Administering check-ins and check-outs.

* Delivers mail, messages, and packages.

* Coordinates and communicates services with Resident Services, Leasing, Maintenance, and Management Staff.

* Provides a wealth of information to guests on various matters such as transport and restaurant advice.

* Diffuses conflict or tense situations with residents, prospects, and/or guests.

* Provides administrative duties as needed.

* Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services

* Coordinates Elevator reservations for Residents: move in, move out, delivery

* Assists in a timely manner with all phone calls and emails from residents and guests

* Recruit Partners for our Onni Rewards program and continuously update Residents

* Ensures cleanliness and upkeep of amenity spaces by completing Property Walks

* Maintains Service of Resident Lounge Coffee Machines and supplies

* Refers multiple services (Housekeepers, dog walkers, etc.)

* Assists with packages, auditing, dry cleaning, and perishable arrangements

* Liaison between LEVEL hotel and LEVEL Extended Stay guests; assists with arrival and departure, room FOBs and mail keys

* Assists Residents with Friends and Family bookings with LEVEL

* Plans and brainstorms Resident events with Front Desk, Resident Services, and Property Management

* Communicates daily and upcoming events between Front Desk, Resident Services, and Property Management

**Qualifications:**

* High School Degree

* College Courses in Hospitality Management or related field preferred

* Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows

* Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints

* Excellent oral and written communication skills

* Ability to work in a very high paced work environment and excellent interpersonal skills

* Must be professional, team-oriented, and possess good work ethics

* Excellent organizational and time management skills

* Attention to detail and ability to work on multiple projects simultaneously

* Ability to be flexible, positive, outgoing, personable, and able to relate well with diverse populations and age groups

**Perks and Benefits:**

* Competitive pay and comprehensive benefit package

* Paid time off

* Programs to continuously develop and recognize employees

* Wellness: lifeworks wellness platform

* To top it all off - a great company culture with lots of exciting projects and career growth opportunities

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**