Assistant General Manager

4 days ago

Pismo Beach, United States Marriott International Inc Full time
Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, KSL Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Assistant General Manager serves as a supporting role to General Manager. The Assistant General Manager is responsible for the development and execution of resort operations while maintaining the integrity of Vespera Resorts' service standards. He/She will oversee the daily operation of all resort departments including, but not limited to Front Office, Housekeeping, Maintenance, Valet, and Food & Beverage. The Assistant General Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, hosts, sales, and vendors are maintained positively and professionally at all times.

Job Requirements
  • Understand the mission, vision, and goals of the resort.
  • Must possess excellent communication, follow-up, and organizational skills.
  • Sets high personal performance standards.
  • Must be proactive and have a creative, positive, and focused vision.
  • Maintaining confidentiality and sensitive information is a must.
  • Strong computer skills and proficiency in Microsoft Office.
  • Strong leadership skills and the ability to apply them in a dynamic environment.
  • Establish goals and objectives for the department.
  • Well organized, focused, and complete all work assigned.
  • Work cohesively with co-workers and all departments as part of a team.
  • Build morale and promote positive employee engagement.
  • Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
  • Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
  • Ability to communicate verbally and electronically with guests, management, co-workers,
  • Ability to effectively present information to associates, management, guests, members , and the public in one-on-one and group situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand guest service needs
Primary Responsibilities
  • Assisting the Operational and Financial Management of the Property
  • Verifies that all brand standards are being maintained in each area of the property.
  • Verifies that all team members meet or exceed all brand requirements.
  • Manages the operation of all property departments.
  • Maintains current licenses and permits as prescribed by local, state, and federal agencies.
  • Provides a safe working environment in compliance with OSHA/MSDS.
  • Review financial statements, sales, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Complies with all corporate accounting procedures.
  • Performs required annual Quality audit with GM
  • Supporting the Management and Development of Departmental Teams
  • Stays readily available/approachable for all employees.
  • Extends professionalism and courtesy to employees at all times.
  • Leads by example demonstrating self-confidence, energy, and enthusiasm.
  • Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
  • Sets clear performance expectations with the General Manager.
  • Assists team supervisors with constructive coaching and counseling.
  • Solicits feedback for continuous improvement.
  • Managing the Guest Experience
  • Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest and employee-related concerns.
  • Provides excellent customer service by being readily available/approachable to all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.
  • Verifies that orientations for new team members are thorough and completed in a timely fashion.
  • Takes proactive approaches when dealing with employee concerns.
  • Performs other duties as assigned and needed.

Salary plus benefits, 401K, Vacation /sick and Employee perks DOE

The salary for this position is $85,000.

This company is an equal opportunity employer.

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About the Team

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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