Account Manager

3 weeks ago

Nashville, United States CJK Group, Inc. Full time
Job Summary:

Are you a master of client relations and project management?

Join our team as a Creative Studio Account Manager and become the primary point of contact for our valued clients. In this dynamic role, you'll oversee collaboration with our talented photography and design teams, ensuring every project is delivered on time and within budget. You'll manage client services and maintain strong client relationships, coordinate seamlessly with clients, creative directors, art directors, and producers, and ensure projects are executed flawlessly while addressing any issues promptly. Additionally, you'll keep workbooks, workbacks, and job tracking systems up-to-date and accurate, and send out client update reports consistently and accurately. You'll also need to speak the creative language, bridging the gap between client expectations and our creative team's vision. If you're passionate about creativity and thrive in a fast-paced environment, we want to hear from you

Job Description:
  • Client Relationship Management: Building and nurturing strong relationships with clients to ensure their needs are met and they are satisfied with the services or products provided.
  • Communication: Serving as the primary point of contact for clients, addressing their queries, and coordinating with internal teams to deliver solutions.
  • Strategic Planning: Understanding client needs and developing strategic plans to meet those needs. This includes upselling and identifying new business opportunities among existing clients.
  • Problem-Solving: Addressing any issues or concerns clients may have and working to resolve them promptly.
  • Reporting: Preparing regular reports on account status and performance, and presenting these to clients and internal stakeholders.
  • Collaboration: Working closely with sales, leadership, and production teams to ensure client expectations are met and exceeded.
  • Retention: Focusing on client retention by ensuring high levels of client satisfaction and loyalty.
The Account Manager owns the job from the time that the handoff takes place to the final delivery. The information above is the general responsibility of the Account Manager but as other issues arise the Account Manager should understand that they are leading the project to completion and should work with all team members to ensure the success of the project.
  • Serve as the lead point of contact for clients while liaising between the studio and design teams.
  • Manage complex communications professionally, proactively identifying and resolving potential issues.
  • Collaborate closely with Art Directors and Creative Directors to align vision and execution.
  • Coordinate with internal teams, including the Studio Manager, Producer, Merch Coordinator, and DigiTech, to ensure smooth project execution.
  • Oversee all aspects of project management, including workbooks, workbacks, and job tracking.
  • Provide detailed reporting on project status to clients and internal stakeholders.
  • Send daily status emails to clients, including shot totals, names, total images shot, any shots added, cost overages, and project timelines.
  • Update shot complexity in conjunction with the Producer to reflect project progress.
  • Ensure all samples are checked in, accounted for, and in good condition.
  • Uphold high standards in all interactions, fostering a culture of excellence within both account management and design teams.
Qualifications:
  • Proven experience in Creative Services account management at a senior level.
  • Strong understanding of design processes is essential; experience working directly with art or creative directors is highly desirable.
  • Excellent organizational skills are necessary for managing multiple projects simultaneously without compromising quality or timelines.
  • Exceptional communication skills, attention to detail, and the ability to thrive in a dynamic, fast-paced environment.
  • Skilled in tracking client project budgets, forecasting, billing, and providing status and performance reports that align with studio needs.
Weekly Breakdown for Studio and Design Account Manager:

Monday:
  • Review and respond to client emails from the weekend.
  • Supervise merchandise check-in and ensure all samples are accounted for.
  • Update shot complexity in conjunction with the Producer.
  • Follow up with DigiTech about any retouching-side issues.
  • Attend the daily production meeting and update managers on job statuses.
  • Send out daily status emails to clients, including shot totals, names, total images shot, any shots added, cost overages, and project timelines.
  • Meet with client/sales regarding a new design project.
Tuesday:
  • Follow up on any outstanding client communications.
  • Coordinate with the DigiTech to address any retouching-side issues.
  • Review project timelines and ensure all tasks are on track.
  • Meet with the Producer and Merch Coordinator to discuss upcoming shoots and merchandise needs.
  • Supervise merchandise check-in and check-out.
  • Track expenses on jobs and prepare billing.
  • Send out daily status emails to clients.
  • Meet with designers to review Monday afternoon's meeting.
Wednesday:
  • Conduct a mid-week check-in with the team to review progress and address issues.
  • Respond to client emails and provide updates as needed.
  • Supervise merchandise check-in and check-out.
  • Maintain detailed records of client communications and project progress.
  • Address any client concerns or issues that arise during the project.
  • Ensure all production documents are organized and up-to-date.
  • Send out daily status emails to clients.
Thursday:
  • Follow up on any outstanding client communications.
  • Coordinate with internal teams, including the Studio Manager, Producer, Merch Coordinator, and DigiTech, to ensure smooth project execution.
  • Review and update the Tally Sheet with the Producer.
  • Supervise merchandise check-in and check-out.
  • Meet with clients (virtually or in-person) to provide updates and gather feedback.
  • Address any retouching-side issues with the DigiTech.
  • Track expenses on jobs and prepare billing.
  • Send out daily status emails to clients.
Friday:
  • Conduct a wrap-up meeting with the team to review the week's progress and plan for the following week.
  • Respond to client emails and provide updates as needed.
  • Supervise merchandise check-in and check-out.
  • Reconcile budget and prepare the weekly budget email.
  • Follow up with DigiTech about any outstanding issues.
  • Finalize any outstanding tasks and ensure all projects are on track for the following week.
  • Send out daily status emails to clients.
  • Send the weekly budget email to clients, showing where we are estimated to current on the budget.
  • Prepare billing to be invoiced.

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