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Housing Coordinator

4 months ago

San Antonio, United States Lutheran Immigration and Refugee Service Full time

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you

Reporting to the Resettlement Manager, the Housing Coordinator will form and maintain partnerships with housing providers to meet all program requirements and maintain a broad network of affordable and appropriate housing options available to arriving families. The Housing Coordinator will work with team members to deliver services to clients that are compassionate, culturally competent, and of the highest level of quality.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

  • medical, dental, vision available the first day of employment,
  • professional development, tuition reimbursement,
  • generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
  • 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
  • company 403(b) contribution of 3%, an additional 7% match which vests immediately,
  • Family Building benefits for reproductive procedures, adoption/foster care assistance, and
  • an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

DUTIES

  • Manages all aspects of the agency's housing program to expand housing leads by contacting landlords and other housing providers in Northern Virginia.
  • Arranges housing for newly arriving families which includes both temporary (Airbnb/hotel) and permanent housing solutions.
  • Liaise with team members and volunteers in the Afghan community to oversee housing strategy for temporary and permanent housing.
  • Oversee all home setups for newly arriving refugee families, including matching groups to home setup opportunities, communicating with case management teams, and managing all home setup data.
  • Serve as point of contact for all housing and home setup-related inquiries from groups and the community.
  • Serve as lead in researching, identifying, and securing housing for newly arriving families
  • Support the management of storage/warehouse space and all donated furnishings and household items.
  • Communicate with current apartment complexes or rental properties about housing needs and issues.
  • Researches and builds relationships with prospective rental properties.
  • Communicate with team members regarding both pre- and post-arrival housing needs and concerns.
  • Coordinates all utilities (electric, gas, internet, and cell phone) to be set up and/or transferred to clients' names.
  • Other duties as assigned by supervisor.

QUALIFICATIONS

  • Bachelor's degree or equivalent experience.
  • Experience in coordinating housing programs or similar roles is a plus.
  • Knowledge and understanding of refugee resettlement, or other relevant cross-cultural experiences are a plus.
  • Ability to maintain a pleasant, customer-centered demeanor and professional image under a variety of challenging situations.
  • Strong organizational and time management skills.
  • Ability to prioritize, multi-task, and change direction quickly.
  • Exceptional interpersonal skills, including keen listening ability, relationship building, and community outreach.
  • Ability to work as a team member and independently, with a high level of self-motivation.
  • Skill in using computer applications applicable to the department as well as databases, Excel, and Microsoft Word.
  • Desire to connect with people from diverse backgrounds.
  • A high degree of cultural humility and emotional intelligence.
  • Valid insurance and a reliable vehicle to be able to travel locally as required for the performance of duties.
  • Analytical skills to interpret and communicate policies and procedures, and to identify and initiate appropriate corrective action to resolve problems.
  • Commitment to LIRS's core mission and values and an ability to model those values in relationship with colleagues, and partners, commitment to refugees and immigrants.

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.