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Customer Experience Representative

4 months ago

Monroe, United States Enterprise Holdings Full time

Overview:

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working toward our shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $14.96 / hour and is located at the Monroe Regional Airport located at 5400 Operations Road Monroe, LA 71203

We offer:

  • Paid time off
  • Consistent full time 40 hour per week schedule
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development


Schedules available are:

  • Monday: 2:00pm- 11:00pm
  • Tuesday: OFF
  • Wednesday: 2:00pm- 11:00pm
  • Thursday: OFF
  • Friday: 2:00pm- 11:00pm
  • Saturday: 8:00am- 4:00pm
  • Sunday: 9:00am- 4:00pm
Responsibilities:
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.