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E-Commerce Platform Staff Software Engineer

4 months ago


Raleigh, United States TRAC Recruiting, Inc. Full time

We are seeking an E-Commerce Platform Staff Software Engineer. This is a remote, full-time, and direct hire role for one of our amazing partners. This is a critical leadership role where you'll drive technical decisions, inspire your team, and directly impact the success of this high-scale ecommerce platform. We are looking for a data-driven problem solver that strives for impact, scalability, and simplicity. You will lead the commerce platform for this growing startup in the e-commerce retail industry and you'll be at the forefront of building an amazing shopping experience for their customers. You'll start as a team of one but will eventually build a dedicated team to manage and evolve their core Orders Platform services, including cart service, auto ship service, fraud service, and the checkout service.

Responsibilities:

Build, maintain, and optimize the cart, auto ship, fraud, and checkout services.

Define the technical vision and roadmap for the Orders Platform that aligns with business goals, high-scale ecommerce demands and technical best practices.

Design, develop, and deploy robust microservices using Google Cloud Platform (GCP), Typescript, React, Feathers, and other modern toolchains.

Oversee the software development lifecycle for these services, which includes gathering requirements, designing, developing, testing, deploying, and maintaining.

Collaborate with product managers, designers, and other stakeholders to understand and translate requirements into scalable, secure, and efficient solutions.

Within the Orders Platform, you should identify and resolve any technical challenges and bottlenecks.

Work in a collaborative and knowledge-sharing environment within your team while doing code reviews, continuous improvement, and technical growth.

Stay up to date with the latest trends in technology in e-commerce, microservices, cloud platforms, and web development, while focusing on high-scale solutions.

Oversee overall platform architecture and infrastructure decisions with high-scalability requirements.

Mentor and coach all junior engineers to help them build their skills and expertise in this high-scale e-commerce environment.

KPIs for on-time delivery of high-quality software and have 99.9% Uptime on critical systems.

Qualifications:

10+ years of experience as a software engineer with a proven track record of leading and mentoring teams.

7+ years of experience as a lead engineer or team lead, with the ability to motivate and empower others.

3+ years of experience in high-scale e-commerce development and architecture, so you can understand the unique challenges and best practices in this industry.

A passion for building high-quality software with the desire to learn and adapt to new technologies focused on high-scale solutions.

Experience with relevant services for high-scale deployments and in-depth knowledge of Google Cloud Platform (GCP), including Cloud Functions, Cloud Run, and Kubernetes.

Expert in Typescript and modern JavaScript frameworks like React.

Experience with CI/CD pipelines and deployment tools like GitHub Actions.

Familiar with monitoring and observability platforms like DataDog.

Experience with containerization technologies like Docker and Kubernetes is a plus.

Ability to prioritize effectively, manage multiple projects at once, and meet deadlines in a fast-paced environment.

Must have excellent communication, collaboration, leadership, and problem-solving skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.

My notes:

Role: This is their Staff Software Engineer for their Commerce Platform. You'll be at the forefront of building smooth and efficient shopping experiences for their caregiver community. It will start off as a team of one, but they will eventually build a dedicated team in managing and evolving their core Orders Platform services, including the cart service, auto ship service, fraud service, and checkout service. This is a critical leadership role where you'll drive technical decisions, inspire your team, and directly impact the success of their high-scale ecommerce platform. This is a high visibility role with direct contact with the CTO and the CEO as you are rebuilding all e-comm systems. The CEO built the websites herself and it’s a lot of SaaS systems connected together. You will do rewrites and build a custom back-end platform to interact with all systems. This is a hands on role, but this is also a technical leadership role that will be the tech lead of the commerce area. You should be willing to be on-call for support 24/7/365. Also, I think she said that their OMS is Qnexus, but I could have misheard that part.

Key Responsibilities: Autoship Launch: Successfully implement autoship functionality, planning for data migration and rollback scenarios with thorough testing.

Autoship Enhancements: Identify and address issues related to autoship orders, including SKU management, payment processing, and notifications.

PIM Implementation: Develop a comprehensive plan for PIM/catalog launch, including API strangulation, integration with a PIM system, and data migration. Manage project timelines and milestones effectively.

Must: They must have e-commerce experience, and hopefully recent experience at an e-commerce first company. They need staff level commerce platform development and architecture experience and experience with Google Cloud (GCP). Technical proficiency in Typescript/Javascript, REST/GraphQL APIs, SQL/NoSQL databases. E-commerce domain expertise (customer data, orders, payments, security, etc.). Experience in technical writing (documentation, architecture diagrams, UML sequence). On-call support experience (24/7/365).

Additional Personalities other than what you see below under company notes: Someone who is highly productive with a focus on urgent and quality delivery. They must have strong communication and collaboration skills with a proactive and self-directed work style. They should be a hard worker that has the ability to work under pressure.

Hiring Manager: Ryan Martin is the hiring manager, and he ran data at eMed.

Salary: $165-$200k base salary plus 15k-25k in stock options ($55k-90k). The lower the salary, the higher the stock, and the higher the salary, the lower the stock. They will get 2 offers to choose from with these options and they will not renegotiate. There is no bonus for roles under director. For the higher $200K/year base, they will get 15K in stock options. The stock value for 15K in stock options is about $52K in today’s value, but if they get to a 10x and $500 million acquisition, that would be $520K. For a mid-level salary at $185K, they’d get 20K in stock. The stock value for 20K in stock options is about $87.5K in today’s value, but at 10X growth and acquisition, that puts it at $875K. At the lower salary of $165K/year base, they’d get 25K in stock. Chewy sold at $3.5 billion with the same team, and they have no doubt this will be in that ballpark too.

Fall Short: They don’t like it when candidates lie, like using AI and not giving AI the credit. They made 2 offers, but comp expectations were off, and they tried to renegotiate at the end. They give 2 offer packages (lower base, higher stock or opposite).

Why open: They are growing, and they have Brazilian contractors now.

Size of IT Team: Currently there are 8-10 people. They have 4-5 on the front end, which is their storefront team. Ryan Martin is leading their backend team, and they have some people from Brazil helping for now. Daryl Altenhof is the Director of IT. They might build an infosec team, but Darryl is doing it now. They will be adding 3 Staff Engineers and an SRE. There is also someone in the UK, but I’m not sure what they do. The product and design team is currently under the CTO, but it’s moving to marketing under the VP of Brand, Andrea Wolfe. One person in the UIK.

Tech stack: They use the GCP cloud, PostgreSQL, serverless GCP, typescript, and react on the front end. Same tech as BEX (loves Dierdre).

Remote/Onsite: remote but EST is the preference. They can technically live anywhere but CA and NY aren’t a preference. They have daily 9am EST standups.

Interview Process: Submit resumes to Greenhouse, and the CTO will review. The COO or HR Manager will do culture screening (45min video interview), and then a tech interview with Sam (CTO) & Ryan Martin (60min technical video interview). If that goes well, they will do a case study, which is an architecture challenge, followed by a scheduled meeting with Sam (CTO), Ryan, Bianca (CEO) and a Product Manager (1 hour panel video case study interview and a technical conversation). They want to know their experiences and what they would build. They can use AI tools if needed but be honest and just say that you used AI (someone in the past lied about it and it didn’t go well).

Company:

Website Description: Their website is . Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones. As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.

The Carewell story:Our story began in 2015, when our co-founder and CEO Bianca helped her mom care for her grandmother. They had no clue which products they needed, much less where to find them or how to use them. Online marketplaces were confusing, local shops had limited selection and no discretion, and both experiences lacked empathy. Bianca was shocked there was no What to Expect guide like there is for new parents, so she and her husband/co-founder Jonathan dedicated their lives to creating a solution for family caregivers just like you. Here’s a great article about them at .

Overview: They are an e-commerce first marketplace. It’s the chewy blueprint but instead of products for animals, it’s products for the elderly. They want to get into prescriptions and private label products like Chewy in the future too. In May 2024, they were at about $50-$100 million in revenue and they are looking to 10X that, which they believe is on the low end. They also closed a $25 million in series B in early 2024 that is for hiring. The former CFO at Chewy is on their board, and he’s the one that negotiated the $3.5 billion sale of Chewy. Plus, most of their leadership team is from Chewy, so they are looking to replicate that.

Upcoming Projects: They are currently doing a revamp their e-commerce website, and they will look to add prescriptions and private labels in the future. They will likely add a mobile app down the line but fixing the website is the #1 priority. Their CEO is technical and originally put it together, but it is a lot of systems connected together.

Company size: They have hired a ton of former Chewy leaders and have over 200 employees as of May 2024. They are looking to grow and expand that number. Some of the former Chewy leaders are their CFO, CTO, CMO (was VP of Growth), the VP of Marketing, Head of customer service, Head of merchandising, and others that lead analytics, direct mail and paid search, and the creative direction. They have double the amount of women in leadership than men.

Size of IT Team: Currently there are 8-10 people. They have 4-5 on the front end, which is their storefront team. Ryan Martin is leading their backend team, and they have some people from Brazil helping for now. Daryl Altenhof is the Director of IT. They might build an infosec team, but Darryl is doing it now. They will be adding 3 Staff Engineers and an SRE. There is also someone in the UK, but I’m not sure what they do. The product and design team is currently under the CTO, but it’s moving to marketing under the VP of Brand, Andrea Wolfe. One person in the UIK.

Tech stack: They use the GCP cloud, PostgreSQL, serverless GCP, typescript, and react on the front end. Same tech as BEX (loves Dierdre).

Remote/Onsite: remote but EST is the preference. They can technically live anywhere but CA and NY aren’t a preference. They have daily 9am EST standups.

Benefits: Competitive compensation, Health, Dental, and Vision insurance, Short-term Disability and Life Insurance (100% employer-sponsored), Supplemental Life Insurance (employee-sponsored), 401(k) Retirement Plan (no employer contribution), 100% Remote, company laptop and Employee discount. They have flexible PTO, with a soft cap at 20 days plus 6 paid holidays. Onsite opportunity in Miami up to 2x per year. Maternity leave is 13 weeks @ 100% and Parental leave (non-birthing parents) at 4 weeks @ 100%. They have 3 United Healthcare plans. The Base Plan (comes with HSA): employee only covered at 80%, employee + spouse covered at 39%, employee + child/children covered at 49% and employee + family covered at 44%.

The Buy Up Plan: employee only covered at 70%, employee + spouse covered at 34%, employee + child/children covered at 48% and employee + family covered at 37%.

Buy Up Plan 2: employee only covered at 64%, employee + spouse covered at 31%, employee + child/children covered at 57%, and employee + family covered at 48%.

Guardian Dental: Covered at 75% of employee only

Guardian Vision: Covered at 75% of employee only

Guardian STD provided at no cost to employee, Guardian LTD, Guardian basic life & AD&D at no cost to employee and Guardian supplemental basic life & AD&D.

Hiring/Staffing: Their career page is . They used Tech Recruiters before, but they were not producing. Plus, people tried to negotiate too much at the end. They asked the CTO who to use and she immediately asked for us. They don’t want to renegotiate with candidates at the end. They like a pipeline of candidates, in case someone falls off. They don’t want to have to start the search again. They targeted Wayfair (too expensive) and chewy. Working for Shopify is a big plus.

Offers:There is no bonus for roles under director. They will get 2 offers to choose from with different stock options and they will not renegotiate. For the higher base salaries, they will get 15K in stock options. The stock value for 15K in stock options is about $52K in today’s value, but if they get to a 10x and $500 million acquisition, that would be $520K. For a mid-level salary offers, they’d get 20K in stock. The stock value for 20K in stock options is about $87.5K in today’s value, but at 10X growth and acquisition, that puts it at $875K. At a lower salary, they’d get 25K in stock. Chewy sold at $3.5 billion with the same team, and they have no doubt this will be in that ballpark too.

Personalities: They want people that get things done, have a low ego, can take responsibility, and have an ownership mindset. They have a strong “cameras on” culture, and they are highly communicative with a lot of humor. They like people that have experience in a startup and working with a lean team. Also, someone that is ok with on-call support outside of typical working hours. There is a lot of work, and they want a hard worker that can be productive quickly. Someone who can see what the problems are and can solve them. They like self-starters that don’t need a lot of hand holding. E-commerce experience is important, and they ideally want someone who’s recently worked for an e-comm first platform.

Headquarters: South Florida

Competitors:

Hiring Managers:o Sam Rassner (CTO): Her LI is . Her meeting scheduler is at this link: . Just as a heads up, she’s usually 5-10 minutes late, so please let us know if she’s running late, so we can ping her. I’ve known her since she was at Chewy. We placed her at BEX and then filled multiple positions for her at BEX and Emed. She is a leader, a builder, a thinker, and an engineer with experience from idea to product launch. She loves leading technology teams at SaaS companies and started as a Software Engineer herself. She is not only a phenomenal CTO, but she can get her hands dirty with technology and could step in to be an Architect if needed. Sam loves building products and working for a company that appreciates technology. She has strong experience building and running teams in the software space, and her specialty is helping early startup software companies build. She understands business value and can bring together excellent teams that can work miracles and enjoy each other. She also has strong cloud experience with AWS and Google. Sam’s technical and leadership skills are incredible, but what really sets her apart is her personality. She is someone who never loses sight of the company’s mission and goals. She can build a world class organization, and then lead that organization to record breaking success. Sam is detail driven and technically knowledgeable. She will push her team to be the best versions of themselves that they can be, and she will never ask them to do more than she herself is already doing with her incredible work ethic. She’s a workaholic that any team can rally behind and a huge value to any company she’s worked for. Sam’s work background: Sam was the VP of Software Development at Chewy, an e-commerce pet store with more than 100,000 pet products and Rx pet medications. She was vital in helping them grow from a startup to where they are today and grew the development team from 6 developers to 120 in 2.5 years. She led multiple departments, multiple locations, and high scale development that covered end-to-end ecommerce systems. She collaborated across IT departments and created a DevOps organizational structure across all teams. She even led the Agile Transformation and brought them from a start-up style software team to a mature software team using Agile Methodologies using Scrum, KanBan, and ScrumBan. After Chewy, she missed the smaller team she had at Chewy and wanted to help another startup grow. She then joined BEX Realty as their CTO, and led a technical team similar in size to what she started with at Chewy. BEX Realty is a nationwide, technology-driven real estate firm. She loved it there, and loved her team, but was recruited to take over as the CTO at eMed. This was a fantastic opportunity to not only lead this innovative SaaS startup in the healthcare space, but to help save lives during the Covid pandemic. She has remained close with BEX and is their Technical Advisor when needed. She then became the CTO at eMed which is democratizing healthcare with a digital point-of-care platform for at-home healthcare testing. They were focused on the global COVID-19 pandemic, and have provided tens of millions of virtually-proctored at-home COVID-19 tests. They were trying to restructure post covid, and they had plans to expand its technology to other use cases and common illnesses in the future. Their software and testing products could include drug screening, lime disease, sinus, covid/flu, strep throat, etc. She ended up leaving there, because they were restructuring and considering putting technology in maintenance mode. They have such potential and great products, but they don’t understand what they have and the talented people on their team.

Tarah Kendall (HR Manager): Her Linked In is . She was a Branch Manager at Enterprise before coming to Carewell in 2021. She lives in VA and she is very nice.

Jonathan Magolnick (COO & Co-Founder): His Linked In is . Jonathan is an efficient, analytic, tech-savvy business professional, who obtained his MBA in May 2017. He has significant experience in contract negotiation, sales, and account management, and has owned and operated a medical supply company since August 2015. He has business acumen with outstanding relationship building skills, business development experience, and exceptional writing and communication abilities that maximize organizational needs. Jonathan is recognized for critical thinking, collaborative work processes, and excelling in fast-paced environments while meeting time sensitive deadlines. He is bilingual in English and Spanish. He went to the University of Miami and got his MBA there. Then he was a sports staff writer and then worked at FOX Sports in add sales and programming & acquisitions. He’s been at Carewell since Aug 2015 and Co-founded the company with his wife, Bianca.

Bianca Padilla (CEO & Co-founder): Her Linked In is . She started this company with her husband, Jonathan Magolnick. She went to NYU and worked in Private Equity and was a software engineer prior. CEO and co-founder of Carewell, a family-founded company that simplifies life for caregivers by providing personalized service, compassionate content, and expert-vetted home care products. Graduate of NYU and the Disney Institute. Founder and ambassador of the Charlotte chapter of Aging 2.0. Miami native, traveler, foodie, and reader of books about entrepreneurship, leadership, tech, and comedy - open to recommendations

Ryan Martin: His Linked In is . He’s a strong data guy and is leading the backend engineers under the CTO. He came over from eMed.

Daryl Altenhof: His Linked IN is . He’s the Director of IT and came over from eMed. We placed him at eMed. He’s leading IT and doing infosec for now.

Andrea Wolfe (VP of Brand): Her LI is . She lives in Austin, TX. She was formerly the VP of Marketing at Chewy, and has held marketing and brand leadership roles at Spreetail, Outdoorsy, and GameStop. She is an Ecommerce marketing executive leading brand marketing, performance marketing, growth marketing, and customer experience teams. She develops online content to educate and engage audiences that leads to conversion and builds captivating social communities and brand advocate platforms. She has experience achieving maximum impact in changing, growing, decentralized cultures. She is a strategic thinker who can collaborate with a diverse set of stakeholders. Strengths Finder: Command • Futuristic • Intellection • Positivity • Includer. She loves dogs, yoga, eating plant-based foods (and BBQ), reading, and travel. Specialties: advertising agency, broadcast, budgeting, creative direction, customer relations, marketing, merchandising, sales, strategic marketing, QSR, new business development, consumer promotions, direct marketing, ecommerce, retail

Original Job Description:

Staff Software Engineer: Commerce

Staff Software Engineer, Commerce Platform

at Carewell

Remote

Are you a data-driven problem solver who is passionate about making a difference in the lives of others while contributing to a successful business? Join Carewell and be a part of a team that creates impactful solutions for caregivers and their unique challenges. We're looking for hardworking individuals committed to raising the bar and striving for impact, scalability, and simplicity. Build your career with Carewell, a category-defining business dedicated to making caregiving easier.

Our recruiting team will never ask for personal financial or identity information during the application or interview process. Please report any suspicious activity to us directly: (phone number removed).

The importance of hiring a Staff Software Engineer, Commerce Platform

As our Staff Software Engineer, Commerce Platform, you'll be at the forefront of building smooth and efficient shopping experiences for our caregiver community. You'll start off as a team of one, but eventually build a dedicated team in managing and evolving our core Orders Platform services, including the cart service, autoship service, fraud service, and checkout service. This is a critical leadership role where you'll drive technical decisions, inspire your team, and directly impact the success of our high-scale ecommerce platform.

What you’ll do:

Lead the building, maintenance, and optimization of the cart, autoship, fraud, and checkout services.

Define the technical vision and roadmap for the Orders Platform, ensuring alignment with business goals, technical best practices, and high-scale ecommerce demands.

Collaborate with product managers, designers, and stakeholders to understand and translate requirements into efficient, scalable, and secure solutions.

Design, develop, and deploy robust microservices leveraging Google Cloud Platform (GCP), Typescript, React, Feathers, and modern toolchains.

Oversee the entire software development lifecycle for assigned services, including requirements gathering, design, development, testing, deployment, and maintenance.

Foster a collaborative and knowledge-sharing environment within your team, promoting code reviews, continuous improvement, and technical growth.

Stay up-to-date with the latest trends and technologies in e-commerce, microservices, cloud platforms, and web development, with a focus on high-scale solutions.

Proactively identify and resolve technical challenges and bottlenecks within the Orders Platform.

Contribute to the overall platform architecture and infrastructure decisions, considering high-scalability requirements.

Mentor and coach junior engineers, helping them hone their skills and expertise in high-scale e-commerce environments.

KPIs:

On-time delivery of high quality software

Happy, engaged, and enthusiastic team members

99.9% Uptime on critical systems

What you’ll need:

10+ years of experience as a software engineer with a proven track record of leading and mentoring teams, particularly in high-scale e-commerce contexts.

7+ years of experience as a lead engineer or team lead, demonstrating successful leadership skills and the ability to motivate and empower others.

3+ years of experience specifically in high-scale e-commerce development and architecture, understanding the unique challenges and best practices in this domain.

In-depth knowledge of Google Cloud Platform (GCP), including Cloud Functions, Cloud Run, Kubernetes, and relevant services for high-scale deployments.

Expertise in Typescript and modern Javascript frameworks like React.

Experience with CI/CD pipelines and deployment tools like GitHub Actions.

Familiarity with monitoring and observability platforms like DataDog.

Experience with containerization technologies like Docker and Kubernetes is a plus.

Excellent communication, collaboration, leadership, and problem-solving skills.

Ability to prioritize effectively, manage multiple projects concurrently, and meet deadlines in a fast-paced environment.

Passion for building high-quality software and a desire to learn and adapt to new technologies, with a focus on high-scale solutions.

What we offer:

Competitive compensation

Health, Dental, and Vision insurance

Short-term Disability and Life Insurance (100% employer-sponsored)

Supplemental Life Insurance (employee-sponsored)

401(k) Retirement Plan

100% Remote

Generous paid time off and 6 paid holidays

Employee discount

About Carewell

Carewell is a category-defining business that is dedicated to providing the most trusted and reputable retail source for caregiving products. Our vast selection of expert-vetted products includes incontinence supplies, wound care, nutrition, mobility aids, and more, all available at the best prices with fast, reliable shipping. We are proud to have been recognized as one of the fastest-growing companies in the US, ranked on the Inc. 5000, and named one of the most customer-centric companies in the world by Forbes in 2022. At Carewell, we understand the importance of caregiving, and we strive to provide the highest quality products to help caregivers provide the best care possible for their loved ones.

As the number of older adults in the US grows, the need for caregiving solutions will only increase. By joining Carewell, you will have the opportunity to work in a space that is constantly evolving, with new challenges and opportunities for growth. We are committed to being architects of our own success, always striving to improve our teams, partnerships, and solutions to ensure impact, scalability, and simplicity. As a member of our team, you will have the opportunity to collaborate with like-minded individuals, using customer insights, data, research, and feedback to make decisions and create the most effective solutions. If you are ready to join a team of dedicated individuals who are committed to making a difference in the world, Carewell is the place for you.

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Carewell's mission is centered around creating a better world for care. We believe having diverse and inclusive teams is an integral part of carrying out that mission. Our increasingly diverse world is faced with complex care challenges that can best be solved through a diverse and inclusive workforce, community of partners, and stakeholders. Carewell is committed to equal opportunity, and we welcome and encourage all walks of life to come learn, grow, collaborate, and create a better world for care with us.