Client Support Professional
6 months ago
Essential Functions and Responsibilities
• Client Support Professionals will service incoming calls by:
• Handling incoming telephone orders (order taking).
• Servicing calls in an efficient manner.
• Placing orders for customers via client's online order management system.
• Advising callers on order status.
• Resolving all other customer service inquiries.
Course Options: Monday - Friday 9:00 AM to 1:00 PM (EST) 6:00 PM to 10:00 PM (EST)
• Enrolled participate must attend all instructor led sessions during scheduled times
• Course sessions are held Monday-Friday and delivered an instructor certified.
Equipment Requirements:Home Phone (Landline), Headsets, and a Computer with Windows XP, Windows XP Professional, Windows XP Home, Windows 2000 Professional &Windows 7(32 & 64 Bit)
•NOTE: MAC OS, Vista or Windows 8 Not Supported
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