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Customer Service, Collections Coordinator

3 months ago

Greenville, United States Global Lending Services LLC Full time
What you will do as a Customer Service, Collection Coordinator at GLS?

GLS is actively seeking enthusiastic and driven individuals to become part of our expanding team as Customer Service, Collections Coordinator. As a Customer Service, Collections Coordinator, you will play a crucial role in resolving account delinquency by using proactive outreach and building positive relationships with customers.

What's in it for you?
    • Maximize your income potential - Earn from $16.50 - $19.00 (Base + monthly performance bonus)
    • 15 days of Paid Time-Off and 10 Paid Holidays per calendar year
    • Comprehensive Medical, Dental, Vision, Telemedicine, and other supplemental insurance benefits
    • 401K with Employer Match (100% immediate vesting)
    • Tuition Reimbursement Program (up to $4000 per year)
How will you drive value within the organization as a Customer Service, Collection Coordinator?
    • Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans
    • Contact customers to determine intent to pay and ability to resolve delinquency
    • Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
    • Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
    • Manage loss control activities such as collections, insurance, and repossessions
    • Perform investigative activities to evaluate and determine the whereabouts of customers and/or collateral through database searches and system records
    • Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
    • Accurately and professionally document systems with details of current contacts and subsequent results
    • Research additional contact information to locate customers when necessary
What should you already know to be successful as a Customer Service, Collection Coordinator?
    • High school diploma or equivalent required
    • Exceptional interpersonal skills
    • Active listening skills with the ability to probe for additional details and ask targeted questions to gather information
    • Excellent oral and written communication skills with the ability to effectively communicate with internal and external customers
    • Team player that can adapt in a fast pace and changing environment
    • Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
    • Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Work Requirements:
    • Must be able to pass a criminal background check
    • This is a position whereby business needs will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are between the hours of Monday through Saturday, 8:00 am-8:00 pm. The typical schedule includes one shift per week until 8 pm and every fourth Saturday until 12 pm.
    • Talk and hear to exchange accurate information
    • Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
    • This role does not require travel


$16.50 - $18.25 an hour

Our Collections Coordinator II position comes with a base compensation of $16.50/hour plus bonus each month. All agents are guaranteed a bonus

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