Outbound Call Center Representative

1 month ago

Jersey City, United States Future Remodeling Full time

Are you a self-motivated, extroverted individual with excellent communication skills and a passion for speaking to customers and even closing some deals? If so, Future Remodeling is seeking Call Center Representatives to join our growing team of appointment setters. In this role, you will be responsible for handling both inbound and outbound calls, providing exceptional customer service, and contributing to our sales efforts. As a key member of our Customer Success team, you will play a crucial role in maintaining customer satisfaction and driving company growth. This is a role which offers training, development, growth potential, and a team culture of friendly competition and celebrating successes

What You'll Do:

  • Handle inbound customer calls professionally, addressing inquiries, resolving issues, and providing information about our services
  • Conduct outbound calls to potential customers, introducing our products and services
  • Meet weekly and monthly quotas for call volume and sales targets
  • Maintain accurate records of all customer interactions in our CRM system
  • Collaborate with team members to share best practices and improve overall performance
  • Participate in regular training sessions to enhance product knowledge and customer service skills
  • Escalate complex issues to the Call Center Manager when necessary
  • Maintain a positive and professional demeanor, even in challenging customer interactions

What You Will Bring:

  • 0-3 Years experience in customer service, call centers, or similar role.
  • Excellent verbal and written communication skills.
  • Highly developed social skills, enjoys interpersonal communication, and speaks clearly and with poise.
  • Strong customer service orientation with the ability to build rapport quickly.
  • Proficient computer skills and ability to learn new software systems
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Resilience and the ability to maintain composure in high-pressure situations
  • Team player with a positive attitude and willingness to learn
  • Relentless at perfecting your craft, always willing to learn and develop new skills.
  • Capacity to persevere through rejection and derive valuable lessons from it.
  • Desire to grow and become a better leader and person.
  • Self-motivated, results-driven, and goal-oriented.

Its a plus if you have:

  • Previous experience in a call center, customer service, or sales role (preferred but not required)
  • Familiarity with CRM software
  • Experience in the home remodeling industry (a plus but not required)
  • Bilingual skills (English/Spanish) are a plus

Our Commitment to You:

  • Competitive hourly wage plus uncapped commission.
  • You get commission regardless if the appointment sells or not
  • Opportunity to earn additional bonuses, revenue share, and other incentives based on performance and results.
  • Comprehensive medical, dental, and vision benefits.
  • Generous Life insurance plan.
  • Extensive paid time off.
  • Ample growth opportunities within the company for individuals who consistently meet or exceed targets.
  • Frequent company-sponsored outings and events to celebrate our wins
  • Internal Rewards Program where employees can win points to use for concerts, services, products, and gifts.

Schedule and Location:

Monday to Friday, 8:30 AM to 4:30 PM EST at our HQ in Bergenfield, NJ

  • Outbound Call Center Representative

    1 month ago

    Jersey City, United States Future Remodeling Full time

    Are you a self-motivated, extroverted individual with excellent communication skills and a passion for speaking to customers and even closing some deals? If so, Future Remodeling is seeking Call Center Representatives to join our growing team of appointment setters!. In this role, you will be responsible for handling both inbound and outbound calls,...

  • Outbound Call Center Representative

    2 weeks ago

    Jersey City, NJ, United States Future Remodeling Full time

    Are you a self-motivated, extroverted individual with excellent communication skills and a passion for speaking to customers and even closing some deals? If so, Future Remodeling is seeking Call Center Representatives to join our growing team of appointment setters!. In this role, you will be responsible for handling both inbound and outbound calls,...

  • Call Center Representative

    1 month ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description As a Call Center Representative, you will serve as the first point of contact for customers, handling inbound and outbound calls. The ideal candidate will have excellent communication skills, a positive...

  • Call Center

    2 weeks ago

    Earth City, United States Randstad North America, Inc. Full time

    We are looking for an experienced Call Center Representative to work for a growing healthcare organization located in Earth City, MO. The right candidate will be comfortable performing inbound and outbound calls in a high volume call center. Experien Call Center, Healthcare, Staffing, Technology

  • Customer Service Representative

    4 weeks ago

    Iowa City, Iowa, United States Advanced Call Center Technologies Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Advanced Call Center Technologies. As a Customer Service Representative, you will be the voice of the company, providing positive interactions with customers and making a difference in their lives.Key Responsibilities:Respond to customer inquiries and provide solutions...

  • Call Center Representative

    1 month ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center RepresentativeDepartment: BeloForm Craft Employment Type: Full Time Location: Kansas City, MO Compensation: $17.45 - $24.00 / hour DescriptionJob Summary: We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing...

  • Call Center Agent

    3 weeks ago

    Jersey City, United States Net Commesh Full time

    Job Title: Call Center Agent Location: Jersey City, NJ Job Type: Full-Time Job Summary: We are looking for a dedicated and customer-oriented Call Center Agent to join our team. In this role, you will be responsible for managing inbound and/or outbound calls, addressing customer inquiries, resolving issues, and providing product or service information to...

  • Call Center Agent

    3 weeks ago

    Jersey City, United States Fresh Form Draft Full time

    Call Center AgentDepartment: Talkishco Employment Type: Full Time Location: Jersey City, NJ Compensation: $17.40 - $25.00 / hour DescriptionPosition: Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer...

  • Outbound Call Center Data Collection Specialist

    4 weeks ago

    Kansas City, Missouri, United States Titan Technologies Full time

    Job Title: Outbound Call Center Data Collection AgentTitan Technologies is seeking a highly skilled and motivated individual to join our team as an Outbound Call Center Data Collection Agent. In this role, you will be responsible for collecting data from companies across the United States to support the Bureau of Labor Statistics (BLS).Key...

  • Call Center Representative

    2 months ago

    Kansas City, United States Fresh Form Draft Full time

    DescriptionJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries and issues in a timely and efficient manner. The representative will act as the...

  • Bilingual Call Center Representative

    4 weeks ago

    Kansas City, Kansas, United States Vibrant Health - Wyandotte Neighborhood Clinics Full time

    Job SummaryVibrant Health - Wyandotte Neighborhood Clinics is seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team. As a key member of our patient services team, you will be responsible for managing inbound and outbound calls, scheduling patient appointments, and ensuring smooth patient flow.Key...

  • Call Center Customer Service Agent

    3 weeks ago

    Jersey City, United States Inkspirenize Full time

    Job Title: Call Center Customer Service AssistantLocation: Jersey City, NJ Company: Alphabe Insight Job Type: Full-time Job Summary: As a Call Center Customer Service Assistant, you will be the first point of contact for our customers. You will handle inbound and outbound calls, assist with inquiries, resolve issues, and provide information about our...

  • Call Center Representative

    1 month ago

    Peachtree City, United States Ankle and Foot Centers of Georgia Full time

    Position: Call Center Representative. Classification: Exempt. Department: Call Center. Status: Full Time. SUMMARY/ OBJECTIVE - The Call Center Representative is related to customer service, ensuring complete and accurate information is entered into a Call Center, Representative, Retail, Healthcare, Patient, Physician

  • Outbound Call Center Data Collection Specialist

    4 weeks ago

    Kansas City, Missouri, United States Titan Technologies Full time

    We are seeking a highly skilled and motivated Outbound Call Center Data Collection Agent to join our team at Titan Technologies. As a key member of our federal contracting team, you will play a critical role in supporting the Bureau of Labor Statistics (BLS) by collecting data from companies across the United States.Key Responsibilities:Cold call and enroll...

  • Customer Service Representative

    4 weeks ago

    Phenix City, Alabama, United States Five Star Call Centers Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through multiple communication channels, including phone, email, and chat.Key Responsibilities:Manage large volumes of...

  • Customer Service Representative

    4 weeks ago

    Kansas City, Kansas, United States Five Star Call Centers Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through multiple communication channels, including phone, email, and chat.Key Responsibilities:Manage large volumes of...

  • Call Center Agent

    5 months ago

    Salt Lake City, United States Renewal By Andersen Full time

    Job Details About Renewal by Andersen Renewal by Andersen - SLC is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective...

  • Call Center Agent

    5 months ago

    Salt Lake City, United States Renewal By Andersen Full time

    Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service...

  • Hiring Now

    6 months ago

    Johnson City, United States Advanced Call Center Technologies Full time

    Job Description :Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.In this role, you will be the voice of the company, using your people skills and knowledge to solve problems and make a difference in our customers’ lives.You will receive paid,...

  • Political Call Center Representative

    1 month ago

    Iowa City, Iowa, United States MCI Careers Full time

    Job Title: Political Call Center RepresentativeMCI Careers is seeking a highly motivated and dedicated Political Call Center Representative to join our team. As a Political Call Center Representative, you will be responsible for making outbound phone calls to encourage voter turnout for the presidential election.Key Responsibilities:Handle inbound and...