Customer Service Representative

1 week ago

Lisle, United States Remprex Full time
What You'll Do

As a REMPREX Customer Service Representative, you will serve as the primary point of contact for incoming and outgoing drivers at REMPREX intermodal facilities. You will provide exceptional customer service via our innovative technology tools including high-definition images, live video, and two-way communication. You will be stationed in a highly technologically advanced environment that serves as the premier hub for North America intermodal transportation, equipped with 36 monitors displaying live video feeds. Customer Service Representatives make timely decisions to assist with on-site failures to automatic systems to ensure efficiency and safety for the customers we serve.

Responsibilities
  • Inspect shipping containers using high-definition images to identify damage, such as holes in equipment, flat tires, etc.
  • Assist automated machine learning systems by validating shipping container markings
  • Confirm the presence and compliance of hazardous labels on shipping containers
  • Confirm the presence of trailers hooked up to a truck
  • Validate driver's license registration using REMPREX proprietary systems
  • Provide virtual face-to-face assistance for drivers and other customers at the terminal
  • Answer phone calls from drivers, dispatchers, and on-site personnel in order to assist with the gating process; escalate calls as needed
  • Perform transactional research using various proprietary systems to resolve issues for drivers in real-time
  • Provide periodic remote surveillance and monitoring of automotive and intermodal yards
What You'll Need

Required
  • At least 18 years of age
  • Possess a high school diploma or GED
  • Unwavering attention to detail when performing repetitive tasks
  • Ability to problem solve and ask thoughtful questions to create solutions
  • Active-listening skills with the ability to communicate efficiently and effectively
  • High comfort level with virtual and phone communication as primary mediums
  • Prior computer and technology aptitude and eagerness to grow that skillset
  • The ability to work well under pressure in a fast-paced environment
  • Willingness to work in a 365 environment which may include holidays and weekends.
Preferred
  • Associate degree in a related field
  • Previous customer service or call center experience
  • A strong commitment to embrace innovation, technology, and continued growth
  • Bilingual (Spanish/Polish/Russian)
Work Environment
The Network Gate Operator works in an office environment in our Lisle, IL headquarters, working closely and communicating with others. The position requires long periods of sitting and viewing computer screens. Occasional bending, reaching, standing, walking, and carrying can occur.

Who is REMPREX and why are we hiring?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Click here to see it for yourself As part of our high service commitment to our clients, we are continually looking for service-oriented individuals who can add value within our Technical Operations Center -- that's where you come in

Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.

Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.

Innovation | We challenge conventional thinking to continually improve the products and services we offer.

Transparency | We say what we mean, mean what we say, and do what we say we'll do.

What We Offer
  • Competitive compensation & a comprehensive benefits package that includes medical, dental, vision, life, disability, flexible spending, 401k + match and more
  • Paid Time Off
  • Complimentary onsite fitness center in our corporate headquarters
  • Onsite food service in our corporate headquarters
  • Employee Assistance Program
  • Employee Referral Program
  • A conveniently located office easily accessible by public transportation and major highways
  • A Diverse & Inclusive Company Culture that offers genuine teamwork

Ready to build your career with an industry leader?

REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today

REMPREX is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background and drug screening.

IND2

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Representative

    2 days ago

    Lisle, Illinois, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 week ago

    Lisle, Illinois, United States Domino's Franchise Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Domino's Franchise team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our...

  • Customer Service Representative

    1 week ago

    Lisle, Illinois, United States Green Envee Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Customer Support representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesProvide timely and effective...

  • Customer Service Representative

    2 weeks ago

    Lisle, Illinois, United States Green Envee Full time

    **About Green Envee**We are a luxury skin care and aromatherapy brand committed to Clean Beauty. Our company values align with integrity and a passion for delivering exceptional customer experiences.**Job Summary**We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our...

  • Customer Service Representative

    2 weeks ago

    Lisle, Illinois, United States Mayflower Cruises & Tours Full time

    Job Title: Customer Service Representative Reports To: Director of Customer Experience General Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Experience team, you will be responsible for delivering exceptional service to our guests and travel...

  • Customer Service Representative

    4 days ago

    Lisle, Illinois, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're looking for a skilled Customer Service Representative to join our team. As a key member of our front-line staff, you'll be responsible for delivering exceptional customer experiences through phone, email, and in-person interactions.Key Responsibilities:Provide top-notch customer service, addressing inquiries and...

  • Customer Service Representative

    2 weeks ago

    Lisle, Illinois, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesProvide...

  • Customer Service Representative, Overnights

    7 days ago

    Lisle, Illinois, United States Circle K Stores, Inc. Full time

    Circle K Stores, Inc. is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment. Key responsibilities include: * Greeting customers and providing a positive shopping...

  • Customer Service Representative

    2 days ago

    Lisle, Illinois, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Lisle, Illinois, United States Molex Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Molex. As a key member of our Customer Service Team, you will play a critical role in ensuring a best-in-class customer experience for our account base.Key ResponsibilitiesCustomer Interaction: Provide exceptional customer service to internal and...

  • Customer Service Representative, Overnights

    1 week ago

    Lisle, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    6 days ago

    Lisle, Illinois, United States Mayflower Cruises and Tours Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team at Mayflower Cruises and Tours. As a key member of our Call Center Operations team, you will be responsible for delivering exceptional guest experiences, processing sales calls, and providing 5-star service to...

  • Customer Service Representative, Overnights

    2 weeks ago

    Lisle, Illinois, United States Circle K Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers and...

  • Customer Service Representative

    1 week ago

    Lisle, Illinois, United States REMPREX, LLC Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at REMPREX, LLC. As a key member of our Technical Operations Center, you will play a critical role in providing exceptional customer service to our clients and ensuring the smooth operation of our intermodal terminals.Key ResponsibilitiesInspect...

  • Customer Service Representative

    2 weeks ago

    Lisle, United States Remprex Full time

    Description What You'll Do As a REMPREX Customer Service Representative, you will serve as the primary point of contact for incoming and outgoing drivers at REMPREX intermodal facilities. You will provide exceptional customer service via our innovative technology tools including high-definition images, live video, and two-way communication. You will be...

  • Bilingual Customer Service Representative

    1 week ago

    Lisle, Illinois, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...

  • Customer Service Representative

    1 week ago

    Lisle, Illinois, United States Gregory Pec - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Gregory Pec - State Farm Agent, you will play a vital role in providing exceptional customer service and support to our clients. This is a part-time opportunity that offers a competitive hourly rate and the potential for commission and bonuses.ResponsibilitiesCustomer Relationship Building: Establish and...

  • Customer Service Representative

    6 days ago

    Lisle, Illinois, United States The Sherwin-Williams Company Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...

  • Customer Service Representative

    6 days ago

    Lisle, Illinois, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide top-notch customer service to wholesale...

  • Customer Service Representative

    6 days ago

    Lisle, Illinois, United States The Sherwin-Williams Company Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...