Head of Consulting Services

1 week ago

Stanford, United States Glean.info Full time

We are seeking an experienced and dynamic leader to build and lead Glean's Consulting Services organization. This role reports to the VP, Customer Success. This leader will own the P&L for consulting services and be responsible for driving the strategic direction of this team and overseeing the global delivery of all services, ensuring the highest level of customer satisfaction. They will manage a highly technical team of Solutions Architects, Implementation Managers and other delivery resources. This role requires a strategic thinker with strong leadership skills, a deep understanding of the industry, and a proven track record of managing and growing professional services teams.

Key Responsibilities:

  1. Leadership and Management:
  • Build the services team by hiring exceptional Solution Architects with deep technical expertise.
  • Lead, mentor, and develop a high-performing team including building strong first line Managers as we continue to scale.
  • Foster a culture of high performance, continuous improvement and customer centricity.
Services Portfolio and Planning:
  • Set clear goals and objectives for the services team and ensure alignment with overall company objectives.
  • Develop and execute the consulting services strategy, including service offerings, delivery models, and go-to-market plans.
  • Own headcount planning based on the forecasted growth of services
Services Delivery:
  • Oversee the delivery of all services to ensure they exceed customer expectations.
  • Identify new services opportunities and drive innovation in service delivery. Implement best practices and standardized processes to continuously improve efficiency, quality and customer satisfaction.
  • Partner with the operations team to build out systems and processes that enable us to scale and deliver services efficiently
  • Monitor and manage key metrics related to project delivery, resource utilization, budgets etc.
Customers Relationship Management:
  • Build and maintain strong relationships with key customers. Act as the primary point of contact for escalated customer issues and ensure timely resolution.
  • Gather customer feedback and use it to drive continuous improvement.
Financial Management:
  • Manage the Consulting Services P&L. Monitor financial performance and implement strategies to achieve financial targets including revenue growth, margins.
Cross-functional collaboration:
  • Partner with the Sales team to scope services proposals and sell services.
  • Work closely with Sales, Customer Success, Support and R&D, to ensure seamless delivery of services.
  • Share prioritized customer feedback with R&D teams to ensure we are making our customers successful and enhancing value realized from Glean.
Reporting and Analytics:
  • Develop and maintain key performance indicators (KPIs) to measure the success of the services group including financial metrics, value realization, customer experience, services delivery etc.
  • Provide regular reports to management on performance and key initiatives.
Required Qualifications:
  • Bachelor's degree in Computer Science, or a related field. MBA preferred.
  • 12+ years of experience in Professional Services / Consulting at a SaaS or technology company with at least 7+ years in a leadership role.
  • Experience leading a global, geographically distributed team.
  • Proven track record of successfully managing large-scale SaaS deployment projects with an emphasis on large-scale, enterprise cloud deployments.
  • Strong understanding of SaaS software architecture and deployment best practices.
  • Relationship Builder: Excellent customer engagement skills with proven record of building strong customer relationships.
  • Authentic Leader: Builds great teams around a focused mission. Translates overarching business goals into specific objectives for each member of the team. Ability to collaborate, mobilize and engage multiple stakeholder groups at different levels.
  • Solutions-oriented: Inspired by execution; has a bias for action in a hands-on capacity. Conveys a sense of urgency and drives issues to closure.
  • Creative problem-solving skills and a results-oriented mindset.
  • Proficiency in project management software tools and methodologies.
  • Ability to adapt to changing project requirements and priorities.

  • Head, Data Science Training

    1 week ago

    Stanford, United States International Association for Social Science Information Service and Technology Full time

    Head, Data Science Training & Consultation Head, Data Science Training & Consultation Stanford Libraries is seeking a full-time Head of Data Science Training & Consultation to join the Research Data Services Department. The Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and...

  • Head of Consulting Services

    1 week ago

    Stanford, United States Glean.info Full time

    We are seeking an experienced and dynamic leader to build and lead Gleans Consulting Services organization. This role reports to the VP, Customer Success. This leader will own the P&L for consulting services and be responsible for driving the strategic direction of this team and overseeing the global delivery of all services, ensuring the highest level of...

  • Head of Consulting Services

    1 week ago

    Stanford, United States Glean.info Full time

    We are seeking an experienced and dynamic leader to build and lead Glean's Consulting Services organization. This role reports to the VP, Customer Success. This leader will own the P&L for consulting services and be responsible for driving the strategic direction of this team and overseeing the global delivery of all services, ensuring the highest level of...

  • Cyber Security Head

    1 week ago

    Stanford, United States SmartOSC Full time

    We are seeking a highly experienced and dynamic Cyber Security Expert to lead our security solutions initiatives. The ideal candidate will possess profound knowledge in the field of cyber security, including a specialized focus on Security in AI. This role requires a strategic thinker who can effectively collaborate with our sales team to design and pitch...

  • Wash Room

    1 week ago

    stanford, United States Nesco Resource Full time

    Washroom (Dispersion Dept). Please understand this is a dirty work environment.This position entails:- Cleaning barrels from paint production using designated equipment- Treating wastewater to ensure safe and compliant disposal- Lifting up to 60lbs- Ability to bend, stoop, squat, kneel, reach above head, twist, push and pull- Standing for 10hr workday- Okay...

  • Wash Room

    2 weeks ago

    stanford, United States Nesco Resource Full time

    Washroom (Dispersion Dept). Please understand this is a dirty work environment.This position entails:- Cleaning barrels from paint production using designated equipment- Treating wastewater to ensure safe and compliant disposal- Lifting up to 60lbs- Ability to bend, stoop, squat, kneel, reach above head, twist, push and pull- Standing for 10hr workday- Okay...

  • Nesco Resource | Wash Room

    1 week ago

    stanford, United States Nesco Resource Full time

    Washroom (Dispersion Dept). Please understand this is a dirty work environment.This position entails:- Cleaning barrels from paint production using designated equipment- Treating wastewater to ensure safe and compliant disposal- Lifting up to 60lbs- Ability to bend, stoop, squat, kneel, reach above head, twist, push and pull- Standing for 10hr workday- Okay...

  • Wash Room

    2 weeks ago

    Stanford, United States Nesco Resource Full time

    Washroom (Dispersion Dept). Please understand this is a dirty work environment.Make sure to apply with all the requested information, as laid out in the job overview below.This position entails:- Cleaning barrels from paint production using designated equipment- Treating wastewater to ensure safe and compliant disposal- Lifting up to 60lbs- Ability to bend,...

  • Wash Room

    1 week ago

    Stanford, United States Nesco Resource Full time

    Washroom (Dispersion Dept). Please understand this is a dirty work environment.Make sure to apply with all the requested information, as laid out in the job overview below.This position entails:- Cleaning barrels from paint production using designated equipment- Treating wastewater to ensure safe and compliant disposal- Lifting up to 60lbs- Ability to bend,...

  • AI & Machine Learning Engineer - Manager - Consulting - Location OPEN

    1 week ago

    Stanford, United States Ernst and Young Full time

    At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The...

  • AI & Machine Learning Engineer - Manager - Consulting - Location OPEN

    1 week ago

    Stanford, United States Ernst and Young Full time

    At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The...

  • Life Science Research A

    4 weeks ago

    Stanford, CA, United States Stanford University Full time

    Stanford University is seeking a Life Science Research Professional 2 to perform more complex functions and activities involved in defined research projects, and independently conduct a portion of the research project(s). This opportunity is available in the Meister Lab, Department of Otolaryngology - Head & Neck Surgery (onsite only). The Meister lab also...

  • Senior Director, Digital Communications

    3 weeks ago

    stanford, United States Stanford University Full time

    Stanford's Graduate School of Business (GSB) has built a global reputation based on its immersive and innovative management programs. We provide students with a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no...

  • Life Science Research Professional 2

    3 days ago

    Stanford, United States Stanford University Full time

    Stanford University is seeking a Life Science Research Professional 2 to perform more complex functions and activities involved in defined research projects, and independently conduct a portion of the research project(s).Position is available in the Department of Otolaryngology – Head & Neck Surgery, Division of Pediatrics (onsite only). The position...

  • Chief Operations Officer

    1 week ago

    Stanford, United States Ernst and Young Full time

    At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The...

  • Chief Operations Officer

    1 week ago

    Stanford, United States Ernst and Young Full time

    At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The...

  • Mental Health Specialist for Education

    7 days ago

    Stanford, California, United States Palo Alto Unified School District Full time

    About the Role:We are seeking a highly skilled School Psychologist to provide mental health, consulting, educational, and diagnostic services to our assigned schools.Key Responsibilities:Possess a valid California Pupil Personnel Services (PPS) CredentialHold an English Learner certificate (CLAD or BCLAD) as per Board policyPrepare and submit required...

  • Corporate Technology Attorney

    7 days ago

    Stanford, California, United States State Farm Full time

    State Farm Mutual Automobile Insurance Company is a leading property and casualty insurance company in the United States. We strive to provide excellent service to our customers, making us a leader in the industry.We are seeking an experienced Counsel to join our Corporate Counseling & Transactions Unit (CC&T) in Bloomington, IL. The ideal candidate will...

  • Administrative Associate 4

    1 week ago

    Stanford, United States ASK Staffing Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Administrative Associate 4Duration: 01 Month (Estimated Start: 14-Oct-2024, Estimated End: 29-Nov-2024)Location: Stanford, CA 94305Pay Rate Range: $35/hr - $40/hr on w2Minimum Education...

  • Highway Maintenance Tech

    2 months ago

    Stanford, United States State of Montana Full time

    Highway Maintenance Tech - Stanford-(24142821) The  Montana Department of Transportation is recruiting for a Highway Maintenance Technician in Stanford. This position performs a variety of work as a laborer, lead worker, equipment operator and truck driver for highway maintenance activities. The Maintenance Technician operates a variety of equipment,...