Technical Service Call Center Operator

4 weeks ago

Clackamas, United States Venture Hire Group Full time

Parts and Technical Service Call Center Operator

SNAPSHOT

Are you looking for a well established cutting-edge, stable corporation that has supplied quality products to the North American RV, Marine, and Multifamily industries since 1967? THEN READ ON We are seeking a dedicated and professional Parts and Technical Service Call Center Operator to join our team. The ideal candidate will handle customer inquiries regarding parts and technical services, conduct follow-up calls to ensure customer satisfaction, and occasionally assist with warehouse assembly tasks. This role requires excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Immediate opening for a Parts and Technical Service Call Center Operator in Clackamas, OR who possesses:

  • 2+ Years Customer service experience
  • Professionally manage inbound calls, addressing customer inquiries related to parts, repairs, and technical services.
  • Conduct follow-up cold calls to customers regarding previous orders or repairs to ensure a high level of customer satisfaction and engagement.
  • Provide accurate and timely information to customers on part availability, order status, and technical solutions.
  • Assist the warehouse team with assembly tasks when needed, contributing to overall operational efficiency.
  • Maintain accurate records of customer interactions, orders, and service requests in the system.

Key Responsibilities include:

  • Professionally manage inbound calls, addressing customer inquiries related to parts, repairs, and technical services.
  • Conduct follow-up cold calls to customers regarding previous orders or repairs to ensure a high level of customer satisfaction and engagement.
  • Provide accurate and timely information to customers on part availability, order status, and technical solutions.
  • Assist the warehouse team with assembly tasks when needed, contributing to overall operational efficiency.
  • Maintain accurate records of customer interactions, orders, and service requests in the system.

Compensation:

  • $22 - $28/hr DOE
  • 7 paid holidays annually, including the day after Thanksgiving.
  • Full medical insurance (company-paid) effective the first day of the month following 30 days of employment.
  • 5% non-matching contribution to your retirement plan after three years of employment.
  • 1 week of paid vacation granted after the first year of employment.
  • 1 week of paid sick leave granted after 90 days of employment, with the full amount paid out on the anniversary date

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