We have other current jobs related to this field that you can find below
-
Tier 2 Technical Support Specialist
3 months ago
Minneapolis, United States Skykit Full timeJob DescriptionJob DescriptionDescription:Skykit provides innovative digital signage solutions, empowering businesses to create engaging visual experiences. Our cutting-edge technology enables clients to showcase their brand, communicate effectively with their audience, and drive meaningful engagement. We pride ourselves on delivering exceptional customer...
-
Technical Support Specialist I
1 week ago
Minneapolis, Minnesota, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
-
Technical Support Specialist I
1 week ago
Minneapolis, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
-
Technical Support
2 weeks ago
Minneapolis, Minnesota, United States Greenheck Full timeInterested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international...
-
Technical Support Specialist
2 months ago
Minneapolis, United States EAC Product Development Solutions Full timeJob Description Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. Engage with System Administrators, Field Consultants, Developers, and Engineers onsite at customer locations or virtually to reactively and proactively diagnose software issues pertaining to the deployment,...
-
Technical Support Specialist
2 months ago
Minneapolis, Minnesota, United States EAC Product Development Solutions Full timeJob DescriptionResponsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. Engage with System Administrators, Field Consultants, Developers, and Engineers onsite at customer locations or virtually to reactively and proactively diagnose software issues pertaining to the deployment,...
-
Technical Support Specialist I
4 days ago
Minneapolis, United States SICK, Inc. Full timeJob DescriptionJob DescriptionThis position would work out of our Canton, MA office or Minneapolis, MN campus.ABOUT SICK:SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation...
-
ERP Support Specialist
3 months ago
Minneapolis, United States Sansom Consulting Full timeJob DescriptionJob DescriptionERP Support Specialist The ERP Support Specialist will work on-site in the Plymouth office and will perform and implement process improvements within software applications to streamline workflow. Assist in providing technical and system support for users of the organization's ERP, CRM, and connected systems to ensure...
-
Technical Product Manager
2 months ago
Minneapolis, United States Technical Integrity Full timeJob DescriptionJob DescriptionTechnical Product Manager - Revenue ModelingFull-TimeOn-Site Minneapolis, MNTechnical Integrity is proud to have been retained by a premier global software engineering firm to fill a key growth role as a Technical Product Manager.Position SummaryWe are seeking a dynamic Technical Product Manager to drive the development and...
-
Marketing Cloud Technical Specialist
5 days ago
Minneapolis, United States Royal Bank of Canada Full timeJob Summary Job Description What is the opportunity? The Marketing Automation Technical Specialist will partner with Program Owner and digital specialists to brainstorm, gather requirements, design, develop and implement best-in-class targeted campaigns utilizing Salesforce Marketing Cloud. As a technical specialist for the Salesforce Marketing Cloud...
-
Marketing Cloud Technical Specialist
1 week ago
Minneapolis, United States RBC Capital Markets, LLC Full timeJob Summary Job Description What is the opportunity? The Marketing Automation Technical Specialist will partner with Program Owner and digital specialists to brainstorm, gather requirements, design, develop and implement best-in-class targeted campaigns utilizing Salesforce Marketing Cloud. As a technical specialist for the Salesforce Marketing Cloud...
-
Marketing Cloud Technical Specialist
1 week ago
Minneapolis, Minnesota, United States RBC Capital Markets, LLC Full timeJob SummaryJob DescriptionWhat is the opportunity?The Marketing Automation Technical Specialist will partner with Program Owner and digital specialists to brainstorm, gather requirements, design, develop and implement best-in-class targeted campaigns utilizing Salesforce Marketing Cloud. As a technical specialist for the Salesforce Marketing Cloud platform,...
-
Technical Support
1 month ago
Minneapolis, United States Omni Inclusive Full timeThe client IT Department is providing Teams Room technology to existing and new conference rooms. We are looking for skilled technical staff to assist in the provisioning and installation, including troubleshooting issues. 2. Work to be performed Client is upgrading 45% of their conference rooms with Microsoft Teams Room software and equipment. Our goal is...
-
Technical Application Specialist | Kinetic
2 months ago
Minneapolis, United States Epicor Full timeTechnical Application Specialist | KineticThe Technical Application Specialist diagnoses, troubleshoots and documents core software and data issues. This role also creates customer facing knowledge documentation. What you will be doing: Provide excellent analytical, written, and verbal communication skills: Communicate and collaborate with peers, customers...
-
Technical Customer Service Specialist
1 month ago
Minneapolis, United States CVRx Full timeWhy work for CVRx? CVRx pioneers' unique therapies that harness and harmonize the body's natural systems, benefiting society and making CVRx a universal role model in healthcare. We value our commitments to others and continue to overcome challenges through determination, collaboration and purpose. If our culture and values speak to you, and if you have a...
-
Tier 1 Field Support Specialist
2 months ago
Minneapolis, United States Teal Full timeJob Title: Tier 1 Field Support Specialist Reports To: Manager, Service FLSA Status: Non-Exempt Job Overview: As directed by the POD lead, this role is pivotal in delivering exceptional remote and onsite support to our clients. The Tier 1 Field Support Specialist ensures seamless delivery and maintenance of Teal's managed services. Responsibilities include...
-
IT Support And IT Training Specialist
1 week ago
Minneapolis, United States TEKsystems Full timeDescription: Seeking a sociable, energetic Training and Applications Specialist to work in our Information Technology Department - someone who can provide technical assistance to all levels of employees. The ability to work in a fast-paced environment as part of a team with great personalities fosters an opportunity for professional growth. The...
-
Computer Support Specialist
2 weeks ago
Minneapolis, United States Integration International Inc. Full timeJob Title: Computer Support SpecialistLocation: 807 Broadway St NE Suite 300, Minneapolis, MN 55413Duration: 04+ Months (Possible Extension)Pay Rate: $25.24/Hour on W2Top Skills:Mac System SupportService Now/OktaQualifications:A minimum of 2+ years of experience in broadcast operations, post-production, or digital supply chain A minimum of 2 years of...
-
Computer Support Specialist
2 weeks ago
Minneapolis, United States Integration International Inc. Full timeJob Title: Computer Support SpecialistLocation: 807 Broadway St NE Suite 300, Minneapolis, MN 55413Duration: 04+ Months (Possible Extension)Pay Rate: $25.24/Hour on W2Top Skills:Mac System SupportService Now/OktaQualifications:A minimum of 2+ years of experience in broadcast operations, post-production, or digital supply chain A minimum of 2 years of...
-
Support Associate Level III
4 weeks ago
Minneapolis, United States Technical and Project Full timeJob DescriptionJob DescriptionTechnical and Project Engineering, LLC (TAPE) is a government contractor whose mission is to generate innovative solutions for our government customers. The ideal candidates should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast paced environment. This position...
![EQ Holdings Inc.](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
2 months ago
** Technical Support Specialist**
**Job Category****:** Customer Service/Tech Support **Requisition Number****:** TECHN01116 Showing 1 location **Job Details**
**Description**
The Technical Support Specialist is responsible for assisting customers by providing phone/email support and troubleshooting of computer hardware, including desktops, notebooks, servers, storage systems, and related software.
**Essential Duties and Responsibilities include the following (Other duties may be assigned):**
* Demonstrates commitment to core values by leading, acting and behaving in a manner consistent with these values.
* Maintain a high standard of customer satisfaction while following Equus policies, procedures and warranties.
* Research, resolve, and respond to various customer inquiries received via telephone, e-mail, and voicemail in a timely and accurate manner.
* Use troubleshooting techniques and/or remote access to identify technical issues, investigate root causes, and resolve customer hardware and/or software issues.
* Maintain working knowledge of companys products, applications, and services.
* Collaborate with internal departments to ensure that technical support issues are properly addressed.
* Create internal case, RMA, and service request transactions to ensure timely support of customers hardware technical issues and Equus warranty SLAs.
* Document daily tasks in our computer tracking system and assist in documenting resolutions to maintain internal knowledge base.
* Document trouble-shooting procedures, current status, and resolutions for all contacts.
* Provide communication and document progress on all escalated issues to management and other support teams.
* Provide outstanding customer-centered quality support and service, ensuring the highest levels of customer satisfaction.
**Essential Education, Skills and Experience:**
* AA or other 2 year technical degree in related discipline and 3+ years experience in a technical support environment with direct customer contact and prior experience building, upgrading, and troubleshooting systems; or equivalent combination of education and experience required.
* Additional technician certification such as, A+, Network +, Security + and MCSE preferred.
Thorough knowledge about hardware, software, network and server related issues and basic key boarding skills required. Familiarity with Windows operating systems required.
* Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage concurrent customer issues to successful completion.
* Detailed troubleshooting, customer service, organization, and communication skills are essential.
* An ability to perform a variety of tasks under pressure, often changing assignments on short notice is required. Also required is an ability to handle customers with tact and patience.
* Server hardware, software, and RAID configuration knowledge is required.
* Windows server administration and support is a requirement. Linux server administration and support and VMWare familiarity is highly desirable.
* Requires flexible schedule for possible shift changes and after-hours, weekend, and holiday on-call support.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)