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Patient Access Manager
4 months ago
POSITION SUMMARY
The Patient Access Manager assists the Director in developing, integrating and facilitating a program that provides access to healthcare throughout the system in ways that provide quality customer service. With an eye on reimbursement, this position insures that staff at all points of access are collecting accurate demographic and financial information so financial services may perform its role in billing and collecting approximate amounts for services rendered.
The Patient Access Manager facilitates, maintains, and evaluates organizational performance improvement as it applies to patient flow and patient safety and insures compliance with regulatory standards including New Jersey Department of Health, PRO, CMS, and JCAHO. The Patient Access Manager participates on committees and coordinates other related services in support of the Revenue Cycle process and to accomplish organizational objectives.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.
QUALIFICATIONS
EDUCATION: High school diploma or equivalent required. Significant related work experience as detailed below. Bachelor's degree preferred.
LICENSE/CERTIFICATION: Member of Association of Healthcare Access Management or Patient Accounting Management Association preferred.
EXPERIENCE: Minimum of 3 years registration and financial counseling experience required. 1-3 years previous management experience required. Prior experience with process development and implementation required.
Knowledge of Medicare compliance regulations, all third party payor reimbursement requirements and ICD-9 coding required. Excellent interpersonal skills and strong verbal and written communication skills required. Strong computer, analytical, and delegation skills preferred.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury.
This position requires desk/computer work a majority of the time. Some standing and walking and occasional lifting up to 20 pounds required.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
REPORTING RELATIONSHIP
This position reports to the Director of Access Management and supervises the Patient Access Associate, Patient Access Team Leader and the ED Discharge Representative.
The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
