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SmileMakers Call Center Customer Service Agent
3 months ago
** SmileMakers Call Center Customer Service Agent - (Day Shift Hours)**
**Job Category****:** SM CALL CENTER **Requisition Number****:** SMILE002628 Showing 1 location **Job Details**
**Description**
**ATTENTION:** **If you are creating a new profile, you must Save the profile information and then login with your new user when prompted to complete the application process.**
As our **SmileMakers Call Center Customer Service Agent**, you will be responsible for handling customer calls and mail order entry as assigned. Complete work in a friendly and professional manner. Ensure that all information is correct and communicate to the customer regarding; product knowledge, delivery methods, out-of-stock items, substitutions, specials, ship dates, policies and procedures, and price information.
**Essential Functions:**
* Receive and process telephone calls, mail and fax orders, and catalog requests from customers in the US and Canada in a professional and courteous manner based on current procedures.
* Perform telephone and mail functions in all Business Units.
* Upsell, including but not limited to; CS specials, new products, favorites to achieve daily sales target.
* Work on special projects as needed, including but not limited to completing outbound calls to customers for various reasons.
* Assist customers with issues including, but not limited to web questions/problems, credits, refunds, promotions, invoices, new accounts, returns, miscellaneous billing, and reship.
* Investigate customer inquiries or order issues and complete related documentation.
* Provide personalized customer service of the highest level and maintain all customer information confidential.
* Meet Department production and quality standards.
* Respond to a fluctuating volume of calls and hard copy orders.
* Maintain regular, predictable attendance.
* Abide by all policies and procedures of the Call Center Department and SmileMakers.
* Contribute to making SmileMakers a great place to work.
* Must be able to attend face-to-face meetings on short or little advance notice.
* Work in the SmileMakers Department office environment requires in-person collaboration among colleagues and contractors.
* Assist in the training of new Call Center employees on the computer system and procedures of Call Center operations as requested by a Supervisor.
* Other related duties and projects as assigned.
**Heres what you need to join the fun:**
* Requires the ability to accurately type 4,200 keystrokes per hour.
* Sound knowledge of telephone etiquette.
* Requires good reading, listening, and interpersonal communication skills.
* Must be able to effectively read, write legibly, and speak English.
* Must be able to read and navigate through numerous computer windows in an efficient manner while speaking with customers.
* Must display a friendly manner and a high degree of tact in dealing with customers is needed.
* High School Diploma or equivalent combination of education and experience
* Previous customer service experience preferred
* Requires sitting for extended periods of time in a repetitive motion position. Although the position is primarily sedentary, frequent movement may be required.
**(Externals)**
**To apply in less than ten minutes** click the Apply button or view a complete list of our current openings at
**(Internals)**
**To apply in less than ten minutes, log in to Ultipro.**
* Click on the Myself tab
* Click on the My Company tab
* Click on View Opportunities from this section
**ATTENTION:** **If you are creating a new profile, you must Save the profile information and then login with your new user when prompted to complete the application process.**
All work and no play just isnt our style. Join us today
**SmileMakers, a Berkshire Hathaway Company (****) is** the nations premier provider of products used to inspire, motivate, reward and celebrate welcomes talented, motivated people who want to build a meaningful career and **Believes in the Power of a Smile**
Founded in 1978, SmileMakers mission is to make smiles happen. The premier provider of products used to inspire, motivate, reward and celebrate, SmileMakers believes in the power of a smile. SmileMakers specializes in patient giveaways and practice promotion products for the dental and medical markets. SmileMakers is best known as the leader in the creation and distribution of stickers, rewards and incentives featuring todays most popular characters and childrens themes. With safety as a priority, all products meet or exceed Consumer Products Safety standards. Known for exceptional customer service, every sale is backed by the SmileMakers 100% Satisfaction Guarantee. With operations located in Spartanburg, SC, and Ajax, Ontario, SmileMakers serves customers through its U.S. and Canadian websites, 1-800 number, and market-specific catalogs. SmileMakers is a Berkshire Hathaway Company.
***EOE***
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
