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Front Desk Agent

4 months ago

Athens, United States The Indigo Road Hospitality Group Full time

Job Type

Full-time

Description

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart

THE LOCATION...

Approximately 1.5 hours away from Atlanta, we are gearing up for the highly anticipated Spring 2024 opening of Athens, Georgia's first luxury, boutique hotel, Rivet House. With a close proximity to The University of Georgia, we are seeking dedicated and experienced team members to add to our growing team and ensure the success of this unique property. The hotel will have 50 luxurious guest rooms, an upscale Italian restaurant and bar, a coffee bar and retail shop, and a 2800 square foot health and beauty spa.

What we will ask of you:

  • Always provide excellent and attentive service to guests.
  • Handle confidential information, including guest records, with a high degree of integrity.
  • Ensure proper credit card and key control policies are followed accurately.
  • Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
  • Responsible for knowing hotel emergency procedures.
  • Maintain accurate accounts of cash, and credit transactions.
  • Maintain the integrity of the guests' privacy, including confidentiality of personal information.
  • Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
  • Maintain the integrity of Company proprietary information and protect Company assets.
  • Maintain complete knowledge in the use of all office equipment, and property management systems.
  • Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
  • Attend required training and meetings.
  • Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
  • Proficiency in Microsoft Word, Outlook and Excel preferred.
Other Duties and Responsibilities:
  • Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
  • Participates in activities and meetings.
  • Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of hotel. Hours based on business volume and needs, most weekends required.
  • All other duties as assigned.
Requirements

Requirements for Success:
  • Have a positive energy, be ready to assist fellow support staff and work as a team player
  • One or more years of employment in similar position or equivalent preferred
  • Additional education, training, or certification preferred
  • Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
  • Ability to communicate effectively with fellow leaders, managers, employees, and all guests
  • Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
  • Must be able to work days, nights, weekends and holidays
  • Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting
Benefits:
  • Competitive salary and benefits package.
  • Opportunity to be part of a dynamic and growing hospitality team.
  • Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is "at will" or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and train