Regional Operations Executive

1 week ago

Northbrook, United States KemperSports Full time
Company Description:

KemperSports is a leading sports, entertainment and hospitality company that delivers operational excellence in property and experience management. Headquartered in Chicago with regional offices throughout the U.S., KemperSports manages more than 140 golf courses, private clubs, sports venues, and destination resorts nationwide. It has more golf properties named among the top 100 U.S. public and resort courses as rated by GOLF Magazine, Golf Digest and Golfweek than any other management company.

Position Summary:

This position will provide management oversight primarily in the Midwest and East Coast regions of our Private Club Division.

Duties and Responsibilities:
  • Ultimately responsible for client satisfaction in assigned region and serve as a liaison to represent the Company in meetings and/or presentations with both owners and influencers of managed or leased properties.
  • Responsible for all operations and financial performance of assigned properties. Duties include:
  • Overseeing the development of long-range plans, annual business plans, organizational plans, operating plans, marketing, HR, safety, and capital budget plans
  • Approving general operational and HR related policies and programs
  • Analyzing financial statements
  • Reviewing revenues and costs relative to budget goals
  • Monitoring the quality of products and services
  • Recruit, manage, and develop the general managers
  • Serve as an internal resource to field management in the areas of general operating policies & procedures, golf operations, merchandising, agronomy, food & beverage, budgeting & forecasting, labor planning & cost control, training, internal marketing, and service quality measurement & control.
  • Ensure all facilities within the region are compliant in KemperSports Core Initiatives and company/client reporting requirements.
  • Work closely with the Business Development team in planning, organizing, and implementing development plans and budgets for new golf course facilities and current facilities as appropriate.
  • Look to improve performance, quality, and ability to compete.
  • Perform other duties as necessary and appropriate.
Qualifications:
  • Minimum 7 years of General Manager experience, preferably in private country clubs.
  • Past operating experience in multi-unit private club leadership, strongly preferred
  • BA/BS degree, advanced degree preferred (concentration in hospitality, finance, business administration and management helpful).
  • Demonstrated experience with financial analysis, forecasting, capital expenses & budget development, variance analysis, operational analysis, etc.
  • Demonstrated experience and/or knowledge of golf course/hospitality development & operations.
  • Personal strengths must include ability to see the big picture, ability to identify the important issues, organization skills, attention to detail, adaptability, ability to effectively balance multiple projects concurrently, problem solving skills, resourcefulness, with the ability to get things done under pressure.
  • Demonstrated quality written, verbal, and interpersonal communication skills including writing and presenting reports at all levels. Someone approachable, warm, and engaging.
  • A problem solver who likes change and innovation while controlling the big picture. Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
  • Positive attitude, professional manner, and appearance in all situations.
  • Detail and results orientated disciplined by a strong concern for the accuracy and quality of the details of any work.
  • Respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people.

Classifications:

Full-time, exempt, year-round

KemperSports Management is an Equal Opportunity Employer

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