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Membership Operations Intern

4 months ago

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Deadline to apply for KQED Internships is Friday May 24th, 2024. Please state which internship(s) you are applying for in your cover letter and apply to each one individually.

This is a paid internship, working 16 hours per week from July 8th, 2024 through December 20th 2024. Current Salary is $18.07 per hour.

Position Summary:

The Membership Operations team is responsible to support and provide Digital Fundraising, On-Air Pledge, Signal Society, Donor Relationship, Events, Finance, Member Services, Development, and Membership Operations with the data needed to make data informed decisions. The team serves as the central data hub for the organization. The team is responsible for enhancing the member/donor experiences by implementing, integrating and automating systems and processes. The Membership Operations intern will have many responsibilities including writing reports, creating dashboards, writing scripts/code for automating processes, mining of data sets for insights, and supporting the team. The intern will also be participating in projects allowing them to complete the internship with a deliverable that can be used in their future job search.

KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling.

We value the contributions of marginalized people in society - including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people - and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

The mission that drives us:

KQED provides citizens of Northern California with a community-supported alternative to commercial media. We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

This role will work hybrid between working in KQED's newly renovated headquarters and working remotely. KQED requires employees to be fully vaccinated against COVID-19.

Essential Functions:
  • Help develop new reports, dashboards, insights and analyses that inform organizational decisions and help us continue to engage our members/donors/audiences while enhancing their experiences
  • Support research projects with analysis and learnings
  • Develop routines using SQL and Python to automate regular tasks
  • Execute quantitative analyses that translate data into actionable insights
  • Build visualizations that provide insight
  • Other duties as assigned

Knowledge/Experience Required:

•Ability to write SQL and Python for data analysis
•Ability to work with Google Big Query and Google Data Studio/Looker Studio
•Intellectual curiosity for data-driven products
•Experience with data analysis and visualization
•Excellent writing and communication skills
•Strong attention to detail
•Problem-solving acumen
•Capacity to balance multiple responsibilities
•Ability to work independently
•Comfortable working with various stakeholders
•Knowledge of CRMs is a plus

Growth & Development Opportunities:

Membership Operations interns have a huge impact on what we do. The intern will be a full-fledged member of our team and their life experience, opinions, and ideas bring fresh approaches to the work we do and are incredibly valuable. As part of the Membership Operations team, the intern will learn what it means to put our members/donors/audiences first as we look to find the stories in their data that will allow us to enhance our existing member experience and at the same time grow a younger, more diverse member base. This internship will help develop and hone analytical, and communication skills. Additionally, the intern will learn how to navigate through different system and processes. If there is anything specific an intern wants to learn about membership department, we are committed to making that happen.