Customer Service Team Member/SMART Support

2 weeks ago


Arlington, United States United States Bowling Congress Full time
Description

JOB TITLE: Customer Service Team Member/SMART Support

LOCATION: Arlington, TX

POSITION TYPE: Full-Time

FLSA STATUS: Non-Exempt

REPORTS TO: Customer Service Manager

WORK HOURS: Monday - Friday 8:00am - 5:00pm, ability to work weekends and/or extended hours as needed.

WHY WORK FOR USBC:

If you're passionate about your work, thrive in a positive office culture and get excited about bowling, then the United States Bowling Congress wants you We're looking for someone who is ready to start an interesting, challenging, and rewarding career with us at USBC. We offer a fulfilling and dynamic workplace with great benefits.

Become part of A Future For The Sport

POSITION SUMMARY:

The Membership Services Team provides front line customer service efforts for USBC as it relates to the one million USBC members, 1,400 local and state bowling associations, 200k+ SMART recipients and over 3,000 providers. The entire bowling industry relies on these team members, as they work together to provide services and solutions to all bowling integers.

DUTIES/RESPONSIBILITIES:

  • Answer phone calls from members, SMART providers and recipients, proprietors, associations, and other integers of the bowling industry.
  • Assist recipients and providers with the SMART Portal (requesting scholarship funds/entering lists and amounts) as well as understanding policies and procedures.
  • Follows written processes and procedures for approving/denying: Grant applications and requests for reimbursement, off-campus housing, and student loans. Confers with SMART Compliance Analyst on questionable requests.
  • Processes daily mail/checks for SMART finance manager and submits scholarship lists as needed. Report all RVP and/or misuse of funds to SMART Compliance Analyst.
  • Provide excellent service to customers through email communication to members and associations.
  • Make outbound calls to customers to assist with organizational programs when needed.
  • Complete tasks assigned as part of the Membership Services Team including check requests, membership reconciliation, and membership fulfillments.
  • Research and troubleshoot issues related to member service needs.
  • Look for efficiencies which can be executed by adjustments to processes.
  • Provide cross functional information and support with various departments such as IT, Internal Services, Marketing, Rules, Youth, etc.
  • Data processing for honor score awards and yearly high score awards in bowling.
  • Other duties as assigned by leadership.
SUPERVISORY RESPONSIBILITIES:
  • This position has no supervisory responsibilities.
KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:
  • Advanced writing skills.
  • Ability to use standard office software and equipment including Microsoft Office products (intermediate level).
  • Ability to work independently with little supervision.
  • Ability to multi-task in a professional manner.
EXPERIENCE AND OTHER REQUIREMENTS:
  • High school diploma or GED.
  • 2+ years customer service experience preferred.
  • Bowling knowledge is a plus.
  • Must pass the RVP program and maintain a "Green Light" status.
  • Must adhere to the Code of Conduct of the USBC Registered Volunteer Program is a condition of employment and continued employment.
PHYSICAL DEMANDS:
  • Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
  • Occasionally required to move about inside the office and offsite locations.
  • Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
  • Light work that includes occasionally lifting/moving objects up to 30 pounds.
COMPENSATION/BENEFITS:
  • Compensation paid commensurate on experience.
  • Benefits (Health, Medical, FSA, HSA, Dental, Vision, Life, 401(k) + match, PTO, Holiday Pay, and more.


TRAVEL: None

Revised: 11/08/2024

1

USBC supports diversity in the workplace and is proud to be an Equal Opportunity Employer.

  • Arlington, United States Jason's Deli Full time

    Jason's Deli - 951 W Interstate 20 [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and delivery orders;...


  • Arlington, United States Jason's Deli Full time

    Jason's Deli - 780 W Road to Six Flags St [Restaurant Associate / Crew Member] As a Restaurant Customer Service Team Member at Jason's Deli, you'll: Prioritize work tasks while anticipating customers needs; Coordinate with co-workers to ensure an out-of-this-world dining experience; Maintain an organized system to keep track of multiple takeout and delivery...

  • Team Member

    1 month ago


    Arlington, Virginia, United States West Quality Food Service, Inc. Full time

    Be a Part of Our TeamWe are seeking a motivated and enthusiastic Team Member to join our West Quality KFC/TACO BELL family. As a Team Member, you will play a vital role in delivering exceptional guest experiences and contributing to the success of our restaurants.Key ResponsibilitiesProvide outstanding customer service and ensure a positive dining experience...


  • Arlington, Virginia, United States Circle K Full time

    At Circle K, we're looking for a skilled Customer Service Team Lead to join our team. As a key member of our store operations, you'll be responsible for providing exceptional customer service, resolving customer issues, and training new team members. You'll also oversee shift supervision, manage store merchandise, and ensure timely delivery of groceries. If...

  • Service Team Member

    1 month ago


    Arlington, United States Dog Haus Full time

    Front of House Service Team Members (Cashiers, Food Runners, Expediters) Join #TheAbsoluteWurst Team! Dog Haus is seeking hard working, energetic, and reliable individuals to join our Service Team. While some prior food service experience is a plus, we highly value dependability, a friendly upbeat and fun personality, with the ability to multi-task with our...


  • Arlington, Virginia, United States Vandergriff Chevrolet Full time

    We are seeking a highly organized and friendly Automotive Service Advisor to join our team at Vandergriff Chevrolet. As a key member of our service department, you will be responsible for ensuring that customers receive prompt, courteous, and effective service.Key Responsibilities:Oversee the flow of the Drive Lane to ensure efficient service deliveryTake...


  • Arlington Heights, Illinois, United States Lowe's Full time

    We're looking for a Customer Service Representative to join our team at Lowe's. As a key member of our retail team, you'll be responsible for delivering excellent customer service at the register, showcasing great customer service, and engaging with customers to provide guidance during checkout.Responsibilities:Deliver excellent customer service at the...

  • Team Member

    2 months ago


    Arlington, United States Burger King - Arlington (Pioneer Parkway) Full time

    Make Your Way at Burger King®All the Ways BK® Rules; Flexibility, Achievement, Culture of Service, and Leading the Way. We create a family environment that you will love working in. Compensation and Benefits:Bring your talents to a team where you belong. Embark on a career that promotes growth and supports flexible schedules. Find the right role for you,...

  • Team Member

    1 month ago


    Arlington, Virginia, United States Taco Cabana Full time

    Job Title: Team MemberJob Description:SUMMARY:As a Team Member at Taco Cabana, you will be responsible for providing exceptional customer service and ensuring a clean and welcoming dining environment. Your duties will include greeting and thanking customers, taking orders, and preparing food and beverages in our kitchen.ESSENTIAL DUTIES AND...


  • Arlington, Virginia, United States Jason's Deli Full time

    Key Responsibilities:As a Restaurant Customer Service Team Member at Jason's Deli, you will prioritize work tasks while anticipating customer needs. You will also coordinate with co-workers to ensure an exceptional dining experience. Additionally, you will maintain an organized system to keep track of multiple takeout and delivery orders, ensuring accuracy...


  • Arlington Heights, United States Geovanni Trujano - State Farm Agent Full time

    Position OverviewAre you passionate about providing outstanding customer service? Do you excel in a dynamic and client-focused environment? Join our team as a Customer Service Representative at our State Farm independent contractor agency and be a crucial part of delivering exceptional service to our valued clients.ResponsibilitiesServe as the first point of...


  • Arlington, United States Wingstop Full time

    Wingstop - 915 Road To Six Flags Suite 100 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with...

  • Team Member

    3 days ago


    Arlington, United States Pizza Hut Full time

    HIRING TEAM MEMBER‘SWe offer Daily PayApply Today! adtpizzahut or Text adtpizzahut to 242424 to ApplyWhat‘s on the menu:* Meal discounts during shift* Health Benefits* GED assistance and Excelsior College credits* Flexible Schedule, Nights, Weekends, Full Time, Part TimeHiring Cooks, Cashiers, Production, Prep, Dishwashers, and Customer Service Reps. If...


  • Arlington, Virginia, United States The All Star Agency LLC Full time

    TABC Food Runner Job Summary:We are seeking dedicated and energetic Food Runners to join our dynamic team in a fast-paced environment. The Food Runner is crucial in ensuring that our guests receive their meals promptly and efficiently while also providing exceptional guest services. This position requires strong communication skills, attention to detail, and...


  • Arlington, Virginia, United States Master Concessionair Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic Crew Member to join our team at Master Concessionair. As a key member of our fast-paced restaurant team, you will be responsible for providing exceptional customer service, maintaining a clean and safe environment, and supporting our kitchen operations.Key Responsibilities:Provide friendly and...


  • Arlington, Virginia, United States Loews Hotel & Resorts Full time

    Housekeeping HousepersonAt Loews Arlington Hotel and Convention Center, we are seeking a skilled Housekeeping Houseperson to join our team. As a Houseperson, you will be responsible for ensuring the cleanliness and organization of our hotel rooms and public areas.Key Responsibilities:Maintain the highest standards of cleanliness and organization in all hotel...


  • Arlington, Virginia, United States Michael Garcia Insurance Agency LLC Full time

    Job DescriptionWe are seeking a qualified professional to join our team as a part-time Bilingual (Spanish) Customer Service Representative - State Farm Agent Team Member. This role requires an active Property and Casualty license.We are looking for a licensed, energetic professional who is interested in helping our business grow through value-based...


  • Arlington, United States Pelican Staffing Remote Work Freelance Full time $25

    Summary:Job Responsibilities:Provide technical support via phone, email, and in-person.Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.Set up and configure in-person and virtual meetings.Utilize ServiceNow ticketing system to log, track, and prioritize support requests.Install, configure, and...


  • Arlington, Virginia, United States Sam's Club Full time

    Job SummaryWe are seeking a skilled Food Preparation and Service Team Member to join our team at Sam's Club. As a key member of our prepared foods team, you will be responsible for preparing and serving high-quality food products to our members. If you have a passion for food preparation and excellent customer service skills, we encourage you to apply for...


  • Arlington, Virginia, United States Paladin Consulting Full time

    Job Title:Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Paladin Consulting. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities: Respond to customer support requests in a timely and...