Service Associate

4 weeks ago

Rochester, United States US Tech Solutions Full time
Job description:
GENERAL PURPOSE
  • Responsible for accepting client data on their company, employees, payroll, and health insurances, and properly processes the data and submits to the HRIS system.
  • Provides basic technical product processing support for our standard ESR clients.
  • Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client.
  • Works with the Dedicated Service Representative to resolve client issues.
Specific Responsibilities/Duties
  • Gathers and interprets client provided by Dedicated Service Representatives and native data relating to the ESR product and services, while maintaining positive and professional relationships with internal and external partners.
  • Submits data correctly into HRIS system in accordance with the Affordable Care Act.
  • Leverages information from internal resources such as AskIt, iComm, Salesforce and external resources such as the IRS website, Department of Treasury, etc. to solve issues relating to ESR services.
  • Develops and maintains knowledge of new and existing client account set-ups, their corresponding systems and ESR processes to ensure resolution of client issues.
  • Maintains accurate recording of all internal and external communications in order to document client needs and the replies.
  • Responsible for meeting departmental service level agreements within ESR Services.
  • Responsible for ongoing client satisfaction through process and service efficiency.
REQUIREMENTS
  • Consideration may be given to a candidate with a degree in lieu of experience
Education:
  • Bachelor's Degree-Business
Preferred Work Experience:
  • Less than 1 year of experienceproducts or services, particularly Health and Benefits or Employer Shared Responsibility
Preferred Skills:
  • Excellent organizational skills. Prioritization and organizational skills are required to manage multiple projects. Possesses strong technical aptitude. Strong knowledge of Microsoft Excel
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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