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Outreach Campaign Specialist

3 months ago

Eden Prairie, United States UnitedHealth Group Full time

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our HouseCalls product, we provide annual clinical assessments to patients in the comfort of their homes. This important preventive care helps identify and reduce health risks for patients, in addition to coordinating appropriate follow-up care to improve health and well-being.

We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

In this role you will have the ability to achieve work life balance. Flexible scheduling offered where providers can flex their time over the 7-day work week. No on-call, no weekends and no holidays required.

Optum Care HouseCalls division is seeking a Outreach Campaign Specialist with excellent analysis and communications skills along with healthcare experience.You will be performing requirements gathering for HouseCalls Business functions as well as leading the implementation of enhancements to these areas.You will also be responsible for analyzing and reviewing data for Business Operations planning.Finally, you will be expected to interpret and analyze large amounts of data from multiple sources and use it to tell a meaningful story.All of these activities help to improve the quality of care and increase members' satisfaction.

If you are able to work CST standard, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Work closely with Business teams on HouseCalls business initiatives including gathering business requirements from stakeholders and leading implementation of the initiatives
  • Create documentation to support implementation of Business Operations initiatives
  • Oversee monitoring and controls activities for assigned areas of responsibility to ensure deadlines are met in accordance with business work plans
  • Track and report on Business Operations execution and monitoring action plan commitments and progress for assigned areas of responsibility
  • Diagnose process improvement opportunities and recommend solutions
  • Ability to create and develop solid working partnerships within the organization
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 3+ years of experience related to business analysis, healthcare operations, process improvement, or project management
  • 3+ years of experience working directly with large, complex, high volume data sets & data systems and translating to a meaningful, visual output
  • Healthcare industry experience
  • Medicare business experience
  • Experience with defining and implementing enhancements to Business processes
  • Experience with project management/coordination of Business Operations projects
  • Demonstrated ability to work collaboratively across a large, highly regulated environment
  • Ability to work standard business hours in CST time zone
Preferred Qualifications:
  • Demonstrated analytical thinking and problem solving utilizing multiple sources of input
  • Demonstrated analytical skills and ability to translate detailed plans and findings for executive audiences

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.