Customer Care Representative

4 weeks ago


Colorado Springs, United States Creative Financial Staffing Full time
Christian Based Organization

About the Company

Stability: With over 50 years of experience, we pride ourselves on being a trusted name in the industry

Employee Benefits: We offer paid holidays, generous PTO, comprehensive health benefits, and education assistance to support our team members.

Company Culture: Our culture prioritizes employee well-being, fostering an environment where everyone feels valued and cared for.

Customer Care Representative

As a Customer Care Representative, you will passionately contribute to a customer-focused environment, consistently exceeding expectations.

Key Responsibilities:

  • Manage incoming calls, identifying and assessing customer needs to delight our customers.
  • Handle customer complaints with appropriate solutions and alternatives, ensuring efficient follow-ups for resolution and escalating issues as needed.
  • Maintain accurate records of customer interactions and process account documentation.
  • Open, maintain, and terminate customer accounts while upholding fiduciary duties associated with each account type.

What You Will Bring:

  • 3+ years of experience in customer care or a similar role (preferred).
  • Experience in banking, planned giving, and accounting programs (preferred).
  • Proficiency with Microsoft Office products, including Microsoft Office Suite and Microsoft Dynamics CRM (preferred).

Join us in creating exceptional customer experiences

This is not an onsite role.

ZRCFS #INOCT2024

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