Customer Success Manager

3 weeks ago

New York, United States Wagmo, Inc. Full time
What We Do

Wagmo is a new type of pet health company focused on empowering and inspiring responsible pet parenting through top-tier pet benefits provided by employers. From everyday care to rainy-day emergencies, we offer tech-enabled solutions that are optimized for value and flexibility so that our pet parents always feel confident that they are giving their pets the care they deserve.

What's Important To Us

We solve hard problems all day long but hang out with dogs while we do it. We value authenticity and efficiency and have no time for egos. We prioritize performance over pedigree, compensate fairly, and never take ourselves too seriously.

Our values are core to who we are and how we operate. We talk about them all the time. These are not just things posted on a wall. We will interview for them, hold each other accountable to them and make sure we work with every single person we interact with in a way that's consistent with these values.

We're looking for motivated, solutions-focused, passionate, and results-oriented sales professionals to help us impact and grow our strong sales team, achieve our goals, and champion Wagmo in the overall pet wellness and insurance ecosystem. If you possess the expertise of selling to brokers and in-house HR/Benefits team - along with the drive to uncover new sales prospects, love dogs (or cats), and are looking for an exciting growth opportunity, we want to talk with you

About the role

Wagmo is on the lookout for a skilled business development and partnerships professional to support our national accounts within our growing employer division. You will play a crucial role in managing and expanding Wagmo's key growth partnerships. Your experience will be instrumental in nurturing these relationships, engaging and educating stakeholders on the advantages of Wagmo's offerings, and ensuring the seamless integration of our services, solidifying Wagmo's position as the go-to pet wellness provider for employers.

This role is hybrid, requiring at least 3 days a week in our NYC office.

What you'll do
  • Serve as the primary account manager for key strategic partnerships
  • Act as the key liaison between Wagmo and partner organizations, ensuring effective communication and fostering collaborative problem-solving.
  • Function as a trusted advisor, educating partners and their key stakeholders about pet benefits and demonstrating the value of our innovative approach.
  • Build and maintain strong relationships with external executive stakeholders.
  • Thoroughly understand the needs of partners and tailor our offerings to meet those needs.
  • Create and implement account plans for strategic partners that align with company objectives.
  • Lead the execution and continuous management of partnership agreements, promoting mutual growth and satisfaction.
  • Identify and leverage opportunities within the partnership to maximize value and increase visibility for Wagmo's services.
  • Continuously monitor and report on partnership performance, modifying strategies as needed to meet targets. You should expect to be creating your own templates and account management strategies. This will include everything from creating your own decks and reporting templates, to establishing a playbook and cadence for partner engagements.
  • Iterate on partner trainings using a consultative, solutions-focused approach.
  • Collaborate with internal teams, such as Customer Success, Marketing, Product and Customer Operations, to ensure Wagmo's brand and product offerings are communicated and delivered in a successful manner post-sale.
What you'll need to be successful
  • Proven experience in business development, partnerships, or a related field, preferably within the PEO or similar industries
  • Strong interpersonal skills with a knack for persuasive communication and stakeholder management.
  • Excellent organizational abilities, including overseeing multiple projects simultaneously without compromising on detail or deadlines
  • Demonstrated capability in managing complex, large-scale, and high-value relationships.
  • Strategic thinker with a proven track record of driving growth through partnerships.
  • Excellent written communication skills
  • You love solving problems and have a hunger to get to the bottom of things. You know how to objection handle and navigate your way through a complex org chart
  • Demonstrated ability to liaise between high-growth startup initiatives and large established corporations
Key Benefits
  • Company paid medical premiums
  • Dental, vision, voluntary life, short term disability and long term disability
  • Company paid Wagmo pet wellness and insurance plans
  • Unlimited paid time off
  • 12 weeks parental time off
  • 401k

We here at Wagmo strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Wagmo is an Equal Opportunity Employer.

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