MRO Customer Service Representative III

22 hours ago

Hollywood, United States Ontic Full time

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us

Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Our new Miramar, FL site (opening end of 2024) will become THE center of excellence for our MRO operations in North America.

Having more than doubled our business in the last 5 years, we are the fastest growing aerospace company in the world So, if you want to work for a company that prioritizes culture, shares success with its employees, and is set to double again in size over the next 5 years, we want YOU to apply today.

Our team is looking for a MRO Customer Service Representative III to join them. You will report to the General Manager and will have an onsite work structure in Miramar, FL.

To be considered for the Customer Service Representative opening, here's what you'll need to bring with you:

  • 3+ years of experience in customer service within the aerospace industry
  • Minimum high school diploma (Bachelor's degree preferred)
  • Proficiency in CRM software and Microsoft Office Suite
  • Knowledge of PSAA/GCP and prior experience with Airline customers and OEM's is desired.
  • Ability to work independently and make good decision with minimal direction
  • Strong problem-solving skills and attention to detail.
  • Excellent verbal and written communication skills.
As a Customer Service Representative, you will:
  • Serve as the primary point of contact for customers, addressing inquires and resolving issues related to MRO services.
  • Be required to support customer or agency audits.
  • Be responsible for contract review of Repair orders.
  • Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
  • Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status request, complaints, product returns, and warranties.
  • Utilize relationships with internal production and purchasing staff seek out answers for customers
  • Work collaboratively with the rest of the Customer Service team to manage company backlog
  • Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
  • Notify the customer of any discrepancies on the purchase order after comparing to the quote.
  • Review all exports for compliance in accordance with EAR and ITAR regulations.
Our Benefits:
  • Comprehensive medical insurance
  • Competitive PTO, holiday pay, and sick leave
  • Company 401K plan with up to 4% matched contribution
  • Annual bonus program (varies by level and discretionary based on company and individual performance)
  • Flexible working arrangements
  • Paid volunteering opportunities
  • Access to mental health champions across our sites
  • Commitment to development
  • Employee referral program
Salary Range:
  • $26-30 p/hour depending on experience


#LI-Onsite

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Please click here to review Ontic's California Consumer Privacy Act policy.

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of the ITAR. The ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

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