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Customer Support Analyst

4 months ago

Beloit, United States ABC Supply Co. Full time

ABC Supply is North America's largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

ABC Supply is looking for a Customer Support Specialist to join the Beloit Team.

We know you're going to love it here ABC Supply has an outstanding culture, and the employee experience is fantastic This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently.

What You'll Do:

  • Responsible for handling routine customer service inquiries via phone, chat, and email
  • Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed
  • Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
  • Accepts and processes customer payments
  • Offer guidance on processes and troubleshoot common questions on programs and systems used
Essential Qualifications:
  • 1-2 years Help Desk or Customer Service experience
  • Excellent Customer Service skills are required
  • Self-Motivated
  • Time Management Skills
  • Detail orientated & thorough
  • Great Organization and Research Skills
  • Experience with accepting large volumes of incoming calls and emails
Benefits may include:
  • Health, dental, and vision coverage - eligible after 60 days, low out of pocket
  • 401(k) with generous company match - eligible after 60 days, immediately vested
  • Employer paid employee assistance program
  • Employer paid short term and long term disability
  • Employer paid life insurance
  • Flex spending
  • Paid vacation
  • Paid sick days
  • Paid holidays


Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.