Front Desk Hospitality Agent

1 week ago

Chicago, United States Sonder Holdings, Inc. Full time

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don't happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Our Overnight Front Desk Hospitality Agents are the face of Sonder and live our leadership principle "Extend Hospitality to All." This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you

The Opportunity:

  • Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.
  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
  • Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required
  • Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
  • In markets where applicable you will also be required to; set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP
Who We Look For:
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
  • Proficiency in languages other than English is an asset.
  • This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).
  • This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary.
  • This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations).
Hourly Pay Rate: $20.00 per hour plus benefits and perks

#LI-Onsite

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
  • Competitive compensation
  • Generous stock plan
  • Medical, dental and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
  • Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
  • Corporate Responsibility & Sustainability
  • Data Privacy Policy
  • Blog: Sonder Stories
  • Instagram: @sonderstays


Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.

  • Front Desk Agent

    3 weeks ago

    Chicago, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Best Western at O'Hare [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    1 month ago

    Chicago, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hyatt House/Hyatt Place ChicagoLoop [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...

  • Front Desk Hospitality Agent

    1 week ago

    Chicago, United States Sonder Holdings, Inc. Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Hotel Front Desk Agent

    2 months ago

    Chicago, United States Hilton Chicago Magnificent Mile Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Front Desk Agent

    5 days ago

    Chicago, United States Arlo Chicago Full time

    At Arlo Chicago, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers who appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. We're...

  • Front Desk Agent

    6 months ago

    Chicago, United States Hampton Inn Chicago Downtown Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    1 month ago

    Chicago, United States AccorHotel Full time

    First impressions are everything! As Front Desk Agent you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us.What is in it for you:Employee benefit card offering discounted rates at Accor worldwideOpportunity to develop your talent and grow within your property and across the...

  • Front Desk Agent

    6 months ago

    Chicago, United States Courtyard Midway Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    6 months ago

    Chicago, United States Hyatt Centric Chicago Loop Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    4 months ago

    Chicago, United States Marriott Midway Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Representative

    7 days ago

    Chicago, Illinois, United States La Quinta Chicago Downtown Full time

    Hotel Guest Service RoleLa Quinta Chicago Downtown is seeking a Front Desk Agent to provide exceptional service to our guests. As a Front Desk Agent, you will be responsible for check-in, check-out, and ensuring a smooth guest experience.Key Responsibilities:Provide attentive and courteous service to all guests.Handle room reservations, check-in, and...

  • Front Desk Agent

    2 days ago

    Chicago, United States Hilton Grand Vacations Full time

    Work for a winning team that now offers Day One Benefits and Daily Pay* Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future. At Hotel Blake we are looking for a Full Time Front Desk Clerk to join our team! If you enjoy helping guests...

  • Front Desk Agent

    5 months ago

    Chicago, United States La Quinta Chicago Downtown Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Coordinator

    2 days ago

    Chicago, Illinois, United States Dwan Johnson-Bell - State Farm Agent Full time

    We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Coordinator - Insurance Agency Support at Dwan Johnson-Bell - State Farm Agent.About the RoleThis is a full-time opportunity to provide exceptional service to clients and support the team with various administrative tasks and projects. As a key member of our...

  • Front Desk Administrator

    1 month ago

    Chicago, United States Dream Town Real Estate Full time

    The Position Our front desk staff are the heart of our business operations, and the directors of first impressions with our internal and external customers. In this role, you will be a part of a integral team of professionals that are responsible for many of the daily tasks that keep our great organization at optimal efficiency. We have availability for a...

  • Luxury Residential Concierge

    6 months ago

    Chicago, United States Titan Security Group Full time

    Overview Do you like helping people and want a job where you can make a positive impact? Come to Titan Security Group, one of the fastest-growing privately-held security services providers in the Chicagoland area. We’re small enough that you won’t feel like a “number”, but big enough that we can provide security and hospitality services at...

  • Front Desk Administrator

    1 month ago

    Chicago, United States Dream Town Real Estate Full time

    The PositionOur front desk staff are the heart of our business operations, and the directors of first impressions with our internal and external customers. In this role, you will be a part of a integral team of professionals that are responsible for many of the daily tasks that keep our great organization at optimal efficiency.We have availability for a...

  • Front Desk Supervisor

    2 months ago

    Chicago, United States 21C Museum Hotel Chicago Full time

    Property Description: 21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest service....

  • Front Desk Manager OEM

    4 months ago

    Chicago, United States Hampton Inn Midway Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Front Desk Agent

    3 weeks ago

    Chicago, United States LEVEL Full time

    The Front Desk Agent is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. Perks & Benefits: Competitive pay and a Comprehensive Benefit Package Health Saving Account, Flexible Saving Account,...