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Account Director

4 months ago

Pearl River, United States Evolution Health Group Full time

Evolution Health Group

is a full-service, integrated healthcare communications agency which has broad strategic capabilities and consists of 4 main divisions, Evolution Medical Communications –

thought leaders in promotional medical education, including P2P engagement strategy from pre-launch to LOE Maestro360

– leaders in program execution of meetings, events and conventions blulava –

experts with respect to optimizing the customer engagement experience through technology Darwin Academy

– dedicated to providing novel, interactive peer to peer education We have been evolving (no pun intended) and growing since 2005. We take pride in our strategic partnerships with our clients and working with transformative therapies. We are proud of our diverse culture that inspires great work. EHG offers comprehensive benefits, cutting edge technology, both hybrid and remote work options, an office center with many amenities, and social action opportunities. Evolve with us (pun intended) and take the next step to boost your career.

Job Title: Account Director Job Purpose:

To manage the day-to-day client relationships and growth on assigned account(s), as well as, directly oversee all project execution, ensuring that development remains consistent with client objectives/brand strategies and within established scope, budget, and timing parameters. Responsibilities: Account Management Maintains ongoing positive client relationship, anticipates client needs, and represents the agency on day-to-day client activities. Proactively provides client with insights and tactical recommendations aligned with brand strategies, activities, and market trends. Conducts regular client status meetings to review work in progress and upcoming needs. Understands and supports client compliance/regulatory governances and adheres to guidelines; drives best practices to help improve process/workflow. Prepares proposals, project briefs, and concept documents to ensure alignment among client, Evolution, and regulatory requirements. Understands the brand strategy and provides the internal team with client expectations and insights throughout the project development process. Collaborates with senior medical lead on brand tactics, brand content, and strategic planning. Reviews work in development for quality and consistency with a focus on brand strategy and program objectives. Liaises with client stakeholders, KOLs, and client agency partners; collaborates with or leads the interactions. Supports organic growth Agency Stewardship

Leads the execution team, maintains positive morale, and resolves queries and conflicts in a timely manner. Meets regularly with the VP, Account Services on the overall status of assigned accounts, including but not limited to client relationships, project financials, and personnel issues/progress; proactively flags need for strategic/senior-level support. Monitors client/agency work experience for continuous improvement; leads and drives agency process among account team and other project stakeholders. Interfaces with all agency departments to proactively communicate appropriate account status, brand activities, and related marketing information to ensure effective content development and efficient project workflow. Ensures all projects are developed, routed and submitted in accordance with the established agency policies and the specified customers’ process. Serves as a team leader to motivate and provide guidance and mentorship to direct reports and account team members. Works with the VP, Account Services to manage and prioritize workflow within assigned account and account team, including direct reports. Works with VP, Account Services and department heads to proactively plan for high-volume periods and maintain appropriate work prioritization. Supports account services team onboarding and training. Understands the regulations/guidelines of the AMA, OIG, and PhRMA as related to the development of promotional and educational programming. Executes all aspects of administrative responsibilities (timesheets, status updates, etc.) in appropriately detailed and timely manner. Organic Growth/Business Development

Has thorough understanding of Evolution core products and service offerings and identifies opportunities for expanding work on assigned accounts. Participates in brainstorming sessions to develop ideas to grow and enhance Evolution’s programs and service offerings. Proactively identifies opportunities for growth on assigned accounts and develops proposals/SOWs for client consideration. Participates in weekly new business planning sessions and communicates status of new business opportunities and pipeline initiatives to the internal team. Works with client and internal stakeholders to define project scope of work and develop budgets and track and manage project change orders. Maintains accurate and up-to-date financials and billings across assigned accounts, based on SOW billing terms/milestones and provides regular financial updates to client and supervisor. Clearly communicates budgetary status of all projects on a frequently and timely basis and identifies areas of out-of-scope work. Prepares budget amendments, addendums, or scope change documentations and gains client approval. Qualifications:

Bachelor’s Degree and 6-8 years of medical communications agency experience required. Excellent analytical skills and strategic thinking – strong understanding of brand strategy and ability to read clients’ feedback and identify opportunities for brand/account growth. Effective leadership skills in account direction and growth; ability to lead cross-functions teams to develop approaches and deliver tactics that meet our clients’ business goals and strategic plans. Proven leadership and management training; 3+ years’ managing a team; ability to coach and develop talent, inspire and drive change, and bring groups together to collaborate effectively. Intermediate Microsoft Office proficiency in Excel, Word, and Outlook, advance proficiency in PowerPoint. Strong interpersonal and communication skills – ability to clearly communicate in an articulate, straightforward and engaging manner. Strong, significant experience as an Account Supervisor or in leading strategic marketing plans, product launch experience a plus. Demonstrated ability working on a wide range of accounts and therapeutic categories a plus. Ability to work in a fast-paced, client-driven environment while maintaining composure and instilling a sense of decorum. Ability to travel for programs and client locations for meetings as required.

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