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Sr. Manager, Credit and Collections

4 months ago

Dublin, United States Snowflake Computing Full time

Build the future of data. Join the Snowflake team.

As a Senior Manager of Credit and Collection, you will collaborate with business partners to ensure that the credit and collections processes are maintained, function smoothly and efficiently while mitigating risk. This role will be instrumental in process improvement, reporting the collections of outstanding accounts receivable and all other aspects of collections. You will be responsible for customer escalations and expected to drive towards resolution.

We are looking for a highly organized, self-motivated individual who has a proven capability of prioritizing multiple responsibilities while meeting goals and deadlines. This role will be a key contributor to an exciting, fast-paced, high growth organization. We are looking for someone with a positive attitude and a desire to help strengthen our collection process to scale with the company's long-term goals.

This role will be based out of Dublin, Ca with occasional travel to San Mateo and annual international travel.

WHAT YOU'LL DO :

  • Perform analysis of collection practices and develop process improvements
  • Work with our internal sales and partner leadership teams on credit and collection issues
  • Review delinquent accounts, prepare monthly reports of high risk accounts for executive leadership
  • Executive level reporting of cash, collections and other related metrics
  • Participate in and support systems improvements and focus on streamlining the collection process
  • Maintain legal compliance with bankruptcy proceedings
  • Develop future leadership through individual development plans, succession planning and mentorship
  • Collaborate with sales, partner, product and IT leadership teams
  • CFO quarterly deck preparation and presentation
  • CAO monthly deck preparation and presentation
WHAT YOU'LL NEED :
  • 5+ years of global leadership experience
  • 10+ years of credit and collections experience
  • Ability to make decisions in a fast paced ambiguous environment
  • High-tech industry experience
  • Excellent communication skills, both written and verbal, and strong customer service approach while adhering to company policies and procedures
  • Ability to influence leadership across all levels of the organization
  • Must be self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment
  • Participate in customer, executive level internal and external level meetings
  • Order-to-cash business process management experience
  • Bachelor's degree in Accounting or Business preferred
  • Flexibility to travel annually
  • Financial savviness, ability to read financial information and make credit decisions
  • Collaboration with deal desk to review and negotiate terms and conditions

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.