Service Writer

Company Overview:

At Resource Transport LLC (RT), People Come First As a privately held logistics company, RT is innovating the way companies view their drivers and logistics. We are committed to becoming an extension of our customers’ business as a reliable teammate providing safe, seamless, integrated operations.

We are actively seeking individuals who are driven by a passion for exceptional customer service, prioritize safety, possess the drive to eliminate inefficiencies on location, and are committed to personal and professional career growth.

Through a relentless commitment to teamwork between leadership and personnel, we are on a mission to become a leading service provider in the oilfield industry, surpassing our competitors. Joining RT means embarking on a rewarding career with opportunities for growth as we expand our network of locations and services.

As a Service Writer, you will be the liaison between our shop personnel and the Fleet Supervisor, ensuring a seamless and positive experience for all. The ideal candidate should have strong communication skills, a solid understanding of maintenance procedures, and the ability to ensure timely and efficient servicing of vehicles or equipment.

Essential Duties and Responsibilities:

· Creates, distributes, and updates work orders. Verify for accuracy, verbal/documented communication to comply with internal process.

· Periodic verbal and documented communication with customers.

· Works closely with shop floor production to meet customer expectations through constant checking on repair statuses.

· Distributes parts to mechanics during night shift rotation, assigns parts to work orders.

· Performs equipment swaps in conjunction with dispatch based on assignment process.

Qualifications:

· High school diploma or equivalent.

· Advanced mechanical aptitude and working knowledge of tools.

· Superior customer service, teamwork, and verbal/written communication skills

· Knowledge of Fleetio, Samsara, and Excel preferred, but not required.

· Strong problem-solving skills and attention to detail.

· Ability to follow all attendance and punctuality standards with adherence to timekeeping standards.

· Ability to understand and follow all work rules and follow directions from leadership.

· Ability to maintain a professional appearance in accordance with company policy.

· Must be able to read, write, and speak English.

Behavioral Competencies:

· Dedication and commitment to teamwork and common goals.

· Ability to follow proper protocol for incident reporting and emergency situations.

· Strong morale character.

· Ability to be flexible and adaptable to the ever-changing needs of clients and industry.

Benefits:

· Competitive salary and benefits.

· 401(k) retirement savings plan with company contributions.

· Paid time off and paid company holidays.

· Opportunities for advancement and professional development.