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Director of Operations
4 months ago
The Director of Operations and Administrative Services at Concordia Language Villages provides leadership to a comprehensive site and services plan for our primary site in Bemidji, Minn. This role is responsible for managing the day-to-day operations of our 850-acre residential campus, as well as approximately 25 full-time staff, summer seasonal staff and over 175 buildings. This position manages multiple departments, including facilities management, facilities maintenance (preventive and deferred), renovation and restoration, custodial services, food services, events and health & safety.
The Director of Operations and Administrative Services plays a crucial role in the strategic oversight of the site, ensuring the smooth functioning of the main site and protocols that provide a safe experience for participants and staff in accordance with American Camp Association standards.
Embody the mission of Concordia Language Villages and actively support the Village’s initiatives. Maintain a coordinated relationship with Concordia College’s Vice President of Finance and Administrative Services.
Design and manage the staffing and organizational structure needed to support key site service areas, including food service, distribution center, maintenance and custodial areas. You will coordinate with other entities as needed.
Develop and manage the operations department budget, including forecasting and fiscal year oversight.
I. Strategic Department Management (35%)
Evaluate the conditions of the facilities on an ongoing basis to protect the operational integrity of all structures and systems.
Lead strategic initiatives to enhance operational efficiency and effectiveness.
Establish short-and long-term goals, policies, and operating procedures.
Develop and maintain long-range deferred maintenance planning to ensure the long-term viability of Concordia’s assets located on Turtle River Lake.
Provide general oversight to the leadership team of key service departments.
Provide general oversight and guidance for capital improvement projects from preliminary studies and design development through the construction and completion of projects.
Serve as site manager for the 850-acre property on Turtle River Lake from an operational standpoint, addressing all administrative needs and concerns with key stakeholders, including the Executive Director and Concordia College counterparts, on an annual and long-term basis.
Establish lease agreements with facility owners/managers for sites to be used by Concordia Language Villages programs and oversee the implementation of practices and activities in accordance with those lease agreements. Coordinate facility-related projects at the leased sites with the site owners/managers and the program leadership staff.
As requested by directors or managers, review and provide guidance for vendor contractual agreements for all areas of the Business Affairs Division.
Provide general oversight to all operational functions related to food services; ensure that all health safety standards are met; serve as the mediator with the divisional directors and deans on all employment issues that arise from short-term and long-term contract food services employees; and support the food services department’s infrastructure needs to keep pace with divisional growth of the Summer Programs and Year-Round Programs.
II. Financial Management (25%)
Develop and manage the annual budget for the operations department. Ensure responsible stewardship of financial resources and identify opportunities for cost savings and revenue generation.
Approve payments for all Facilities-related accounts and leased site operations.
Develop budgets for capital improvement projects and adhere to financial targets.
III. Administration and Personnel Management (25%)
Maintain staffing and structure needed to accomplish goals and hire department managers, supervisors and coordinators to effectively manage operations in all key areas of responsibility.
Provide systematic feedback to all department team members and leadership and guidance to departmental managers and staff. Foster a positive, team-oriented, and inclusive work environment conducive to professional growth and development. Manage annual performance reviews and staff professional development plans.
Collaborate with divisional directors to ensure that operational areas keep pace with divisional growth, including site management, food and support services, and administrative systems, as appropriate.
Direct staff development, skills training and safety programs; coordinate with the college, as needed, on programs regarding equal opportunity, diversity, equity and inclusion.
IV. Risk Management (5%)
Develop and implement protocols and procedures to mitigate risks and ensure the safety and well-being of participants and staff when on-site.
Coordinate emergency response efforts and maintain readiness for various contingencies.
Maintain key relationships with county and city emergency response leaders and partners, as needed, on key policies and procedures to ensure effective communication with local authorities and stay current on emergency preparedness needs.
Appoint and oversee the Concordia Language Villages American Camp Association committee.
V. Institutional Responsibilities (5%)
Collaborate with internal institutional stakeholders, both at Concordia Language Villages and Concordia College, to align operational activities with organizational priorities and values.
Represent the organization in external forums and engage with relevant partners and stakeholders at Concordia College, as well as key organizations in and around the Bemidji area.
Attend key organization-wide, community, and college events and meetings as scheduled.
VI. Other duties as assigned (5%)
Minimum Qualifications:
Bachelor’s degree
General knowledge of building construction methods and building systems
Preferred Qualifications:
Facilities management or construction project experience
Hospitality Industry experience
Concordia College is proud to offer numerous benefits to its employees, including:
Health Insurance
Flexible Savings Account
Vision Insurance
Dental Insurance
Preventative Chiropractic Program
Retirement Plan
Long-Term Disability Insurance
Life Insurance
Planned Time Off (PTO) starting at 18 days/year
13 paid holidays, including the time off between Christmas and New Year
Paid parental leave
Extended Illness Benefit (EIB)
Up to 100% tuition with discounts and scholarships at Concordia College and Concordia Language Villages.
Up to 100% tuition discounts with participating partners:CIC-TEP,ELCAschools, and Tuition Exchange Inc.
EEO/AA Statement:
Concordia College will not discriminate against or harass any employee or applicant for employment because of race, color, creed, sex, religion, national origin, age, veteran’s status, disability, genetic information, sexual orientation, gender identity, marital status, familial status, public assistance status, membership or activity in a local human rights commission, or any other legally protected status.
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