Commercial Lines Operations Manager

4 months ago


Edison, United States Foundation Risk Partners Full time

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Operations Manager to their team in Central Jersey. Job Summary:The Commercial Lines (CL) Operations Manager is key role to the organization. This position works to ensure a positive experience for the customer by coaching and managing other employees. The CL Operations Manager will also assist with the execution of daily operations by overseeing staff training and team building exercises of the Commercial Lines Department. The CL Operations Manager is well informed on the policies and expectations of the company and possesses a strong technical proficiency in Commercial Lines coverage with a thorough understanding of industry forms, policies and a comprehensive understanding of the insurance marketplace.Essential Functions:Actively seeks to resolve any concerns while adhering to the company policy and standards.Ensure company goals and objectives are being met by each employee and provide constructive feedbackAddress customer concerns about policies, services rendered or employee interactionsTrain new employees on company standards and procedures, from how to handle a negative client experience to how to properly interact with clientsStay abreast of current market conditions while meeting client needs and book of business consistency throughout the departmentManage time and attendance for direct reportsStay abreast of expiration, A/R and other quality assurance control for direct reports.Competencies & Qualifications: Ability to organize training initiatives for department within the companyAbility to effectively organize and manage multiple company initiatives and encourage coworkers to do the sameProficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) SharePoint Designer and InfoPath, Adobe Pro with strong technical/computer ability including knowledge of SharePoint Online and Office 365Proficient in insurance agency management software/system (Vertafore, AMS360)Instructional experience in a group business settingStrong understanding of business goals and standards for customer serviceAbility to analyze company needs, employee development and goal settingAbility to communicate effectively with senior management and other departmentsExtensive knowledge of management strategies and practical application in the workplaceEducation & Experience:Bachelor's degree in Management or relevant field preferred3-5 years' experience in a supervisory role3-5 years' experience in insuranceDisclaimer:While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.Equal Employment Opportunity (EEO):FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.Benefits: FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays



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