Rhodes Service Coordinator

Rhodes Service Coordinator Rhodes Enterprises At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the U.S. by Inc. 5000 and is on a mission to expand its footprint in South Texas. Since 2019, Esperanza Homes, a Rhodes company, has ranked nationally on the Builder Magazines Top 100 Builders list, and is on an aggressive growth trajectory. Benefits Competitive Compensation including Bonus & Profit-Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Role Mission As a Rhodes Service Coordinator, you will provide essential administrative and coordination support for the Home Service and Landscaping departments. You will serve as the central point of contact for all incoming service and maintenance requests, ensuring each is handled promptly, accurately, and with exceptional professionalism. Your role is vital in scheduling and dispatching resources, maintaining clear communication, and ensuring smooth day-to-day operations. Accountabilities Customer & Communication Management Serve as the first point of contact for all service inquiries related to Home Service and Landscaping. Provide transparent, timely, and professional communication to customers, vendors, and internal teams. Accept and route phone calls, emails, text messages, and other correspondence efficiently. Greets and assists customers or visitors who walk into the Tres Lagos Construction Park office. Maintain a courteous and solution?focused approach when managing inquiries or complaints. Service Request Coordination Coordinate all incoming service requests, follow?ups, and correspondence between customers, technicians, subcontractors, and department directors. Ensure requests are logged and tracked accurately in company systems. Promptly schedule the necessary inspection or technician visit and confirm all details with the customer and assigned team members. Monitor progress of open service requests to ensure timely completion and proper documentation. Follow up with technicians to ensure they understand and have followed their scheduled assignments. Scheduling & Calendar Management Maintain shared calendars for service and landscaping technicians to ensure clear visibility of appointments, workloads, and availability. Coordinate scheduling changes as needed and communicate updates to all impacted parties. Work proactively to minimize scheduling conflicts and service delays. Ensure that appropriate notices, reminders, and alerts are sent to customers and internal teams in a timely manner. Administrative & Documentation Support Maintain meticulous and real?time records of all service-related touches in centralized tracking systems. Log all correspondence and scheduling actions for accountability and transparency. Process invoices, purchase orders, and vendor documentation for approval. Prepare reports, correspondence, and departmental documentation as requested by directors. Support billing and collections. Support general office operations, including data entry, filing, and recordkeeping. Office Management Support Maintain stocked inventory of snacks, beverages, and office supplies at Tres Lagos Construction Park. Receive, log, and distribute deliveries to appropriate staff. Coordinate and oversee light property repairs and maintenance needs. Ensure common areas remain clean, organized, and functional. Serve as the on?site point of contact for vendors and maintenance personnel. Collaboration & Continuous Improvement Partner closely with department directors and field staff to ensure smooth coordination of resources and information flow. Suggest process improvements to enhance efficiency, accuracy, and customer satisfaction. Demonstrate flexibility and teamwork, assisting in cross?departmental needs when requested. Perform other duties as assigned. Embodies Rhodes Core Values Act with Integrity, No Exceptions. Honor our Team. Never Be Satisfied continuously looks for ways to improve every aspect of our business. Best in Class Customer Experience provide a best?in?class customer experience every time, with every customer. Community Leadership take pride in actively engaging in the communities we serve. Lives The Values Of The Rhodes Team Believes and is committed to our mission to enhance the lives of our customers and team through building communities. Is driven by outcomes and results, and wants to be held accountable for them. Has a propensity for action, willing to make mistakes to learn and improve quickly. Thrives in an entrepreneurial, high?growth environment; comfortable with ambiguity and change. Seeks and responds well to feedback, which is shared often and freely across all levels. Works through silos and forges strong cross?departmental relationships to achieve outcomes. Supervisory Responsibilities None Qualifications, Knowledge, and Skills High School Graduate with a minimum of 3 years of customer service experience, 12 years experience in residential construction or Pest Control preferred. Excellent communication skills and ability to ensure customer satisfaction. Computer skills and ability to adapt to company systems. Possess time?management skills. Must be highly organized and detail orientated. Problem solving ability. Ability to multi?task and remain focused. Ability to maintain calm in a high?stress environment. FLSA Status Non?exempt Essential Functions (Mental/Physical/Environmental Requirements) Report to the Tres Lagos Construction Park daily and adhere to schedule. Ability to oversee direct reports daily and provide guidance as needed. Ability to access, input, and retrieve information from a computer or electronic device. Ability to have face?to?face conversations with customers, co?workers, and manager. Ability to sit or stand for long periods of time and move around work environment as needed. Ability to operate a motor vehicle. Comply with company policies and procedures. Successful applicants will be able to perform these functions; reasonable accommodations will be made. Seniority Level Entry level Employment Type Full?time Job Function Other Referrals increase your chances of interviewing at Rhodes Enterprises by 2x. Get notified about new Service Coordinator jobs in McAllen, TX. #J-18808-Ljbffr