Current jobs related to Customer Care Representative 2 VOPC SBA - Dearborn - Percepta

  • Customer Care Representative I

    1 month ago

    Dearborn, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Customer Care Representative I - Percepta (03YO2)US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Marketing/VOPC Business Analyst in Dearborn MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...

  • Customer Care Representative I

    1 month ago

    Dearborn, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a Marketing/VOPC Business Analyst in Dearborn MI, youll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What Youll Be Doing The Marketing and Vehicle Ordering Processing Center (VOPC) program...

  • Customer Care Representative I

    4 weeks ago

    Dearborn, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support . As a Marketing/VOPC Business Analyst in Dearborn MI , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Marketing and Vehicle Ordering Processing Center (VOPC)...

  • Customer Care Representative I

    2 weeks ago

    Dearborn, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a Marketing/VOPC Business Analyst in Dearborn MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Marketing and Vehicle Ordering Processing Center (VOPC) program...

  • Customer Care Representative I

    3 weeks ago

    Dearborn, United States Percepta Full time

    At Percepta, we bring first-class service across each market we support. As a Marketing/VOPC Business Analyst in Dearborn MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Marketing and Vehicle Ordering Processing Center (VOPC) program...

  • Customer Service Representative

    1 week ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative I. As a key member of our Marketing and Vehicle Ordering Processing Center (VOPC) team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide prompt, courteous,...

  • U-Box Customer Care Representative

    3 days ago

    Dearborn, Michigan, United States U-Haul Full time

    U-Haul U-Box Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with customers and providing excellent service? If so, consider joining the U-Haul team as a U-Box Customer Care Representative.Job SummaryWe are seeking a highly motivated and customer-focused...

  • Customer Service Representative

    3 days ago

    Dearborn, Michigan, United States Binson's Home Health Care Centers Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Binson's Home Health Care Centers.Key ResponsibilitiesWelcome and engage customers as they enter the store, providing exceptional customer service and ensuring a positive shopping experience.Assess customer needs and assist...

  • Customer Care Representative Marketing

    2 months ago

    Dearborn, United States Percepta Full time

    Job Description **Requisition Title** : Customer Care Representative Marketing ( 036FY ) * Customer Service Representatives may be assigned to specialize but will be cross trained to support the functions of all three programs. Business Analysts will be responsible to: * Timely, accurately and professionally respond to customer inquiries * Utilize...

  • Customer Service Representative

    22 hours ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled Customer Care Representative 2 to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesRespond to customer inquiries and provide...

  • Customer Service Representative

    1 week ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative 2. As a key member of our Percepta team, you will be responsible for delivering exceptional customer experiences and providing timely and accurate responses to customer inquiries.Key ResponsibilitiesProvide prompt and courteous...

  • Customer Service Representative

    2 weeks ago

    Dearborn, Michigan, United States Percepta Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key ResponsibilitiesProvide accurate and timely responses to customer inquiriesDocument...

  • Customer Service Representative

    1 day ago

    Dearborn, Michigan, United States Percepta Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, resolving issues, and delivering outstanding service to our members.Key Responsibilities:Provide...

  • Customer Service Representatives

    2 months ago

    Dearborn, United States Percepta Full time

    Job Description **Requisition Title** : Customer Service Representatives ( 02UE8 ) At Percepta, we bring first-class service across each market we support. As a **Customer Service Representative** in **Dearborn, MI,** specializing in the automotive industry , youll be part of creating and delivering amazing customer experiences, while also enjoying the...

  • Customer Service Representative

    3 months ago

    Dearborn, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: Customer Service Representative (03XG8)US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be part of creating and delivering amazing customer...

  • Customer Service Representative

    2 days ago

    Dearborn, Michigan, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and compassionate Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, answering questions, and resolving issues in a professional and empathetic manner.Key ResponsibilitiesAssist customers with...

  • Customer Service Representative

    2 weeks ago

    Dearborn, Michigan, United States Planet Fitness Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding experience.Key Responsibilities:Member Engagement: Greet members and...

  • Customer Service Representative

    2 days ago

    Dearborn, Michigan, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our Dearborn locations. As a key member of our staff, you will be responsible for providing exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement...

  • Customer Service Representative

    3 days ago

    Dearborn, Michigan, United States Hart Medical Equipment Full time

    Job SummaryHart Medical Equipment is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for customers, providing exceptional service and support in a fast-paced environment.Key ResponsibilitiesAssist internal and external customers in a...

  • Customer Service Representative

    5 days ago

    Dearborn, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a Customer Service Representative to join our team. The ideal candidate will have a positive personality, a clear and highly energetic voice, and excellent customer service skills. Responsibilities include speaking with customers, handling customer-related issues, and providing product details and services information. The...

Customer Care Representative 2 VOPC SBA

3 months ago

Dearborn, United States Percepta Full time

At Percepta, we bring first-class service across each market we support . As a Customer Care Rep 2 VOPC SBA in Dearborn, MI , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing
The Senior Business Analyst (SBA) acts as the subject matter expert on one or several programs. The SBA assists to ensure service levels and customer satisfaction is met.

During a Typical Day, You'll

Perform all Business Analyst responsibilities with consistent reliability:

•Accurately respond to customer inquiries.

•Mentor new team members.

•Demonstrate Leadership capabilities.

•Provide support for on-line applications.

•Take calls when needed to assist with the queue and service levels.

•Initiate outbound contacts, as appropriate.

•Document customer contacts, as appropriate.

•Utilize appropriate resources to respond to internal and external customer inquiries.

•Identify and report all concerns regarding the programs to the Team Leader as necessary.

•Facilitate team huddles.

•Handle supervisor calls as appropriate:

o Providing accurate information and exceptional customer service.

o Educate the Analysts on the answer to the inquiry.

o Handle the Analysts with patience and respect.

•Based on the program, participate in the coaching process.

•As needed, monitor real time adherence; ensure the Business Analysts are properly supporting the required service levels.

•Based on program, assist with new program launches as needed.

•Understand, adhere to, and support, all Percepta and internal client's systems, initiatives, and policies.

•Complete training courses as directed by Operations and/or Training.

•Supports teammates with problem resolution.

•Escalate concerns as appropriate; identify Call Center problems and bring to the attention of appropriate Supervisor or Manager.

•Complete additional tasks / projects as needed.

•Helps identify process improvements and best practices for the Team and brings to the attention of the Team Leader.

•Develop and maintain professional working relationships.

•Serve as a role model to the Business Analysts in professionalism, information accuracy, dependability, and timeliness.

•Meet or exceed all performance scores for key metrics.

•Adhere to Call Center Policies and Procedures.

•Understand that as an SBA on a cross-trained team assistance will be needed across all programs (VOPC, Marketing and TRAC).

What You Bring to the Role

Education

•High school diploma required. College degree preferred or equivalent work experience required.

Experience

•Extensive knowledge of the Vehicle Ordering Processing Center (VOPC) program.

•Consistently meet all Business Analyst competencies.

•Strong Program knowledge.

•Thorough knowledge of all Call Center specific processes, databases, and programs.

•Understanding of the Quality Policy and related company goals.

•PC Navigation / good computer and typing skills. Ability to run several windows applications.

•simultaneously.

•Ability to troubleshoot and analyze problems.

Skills

•Excellent customer service ability.

•Demonstrates leadership qualities.

•Displays professionalism and a positive attitude.

•Ability to effectively communicate with customers, managers, and co-workers.

•Strong oral and written communication skills.

•Team building skills.

•Leadership skills.

•Mentoring ability.

•Time management and organizational skills.

•Ability to work well with others.

•Reliability.

•Ability to multi-task.

•Good listening skills

What You Can Expect

•Health/Dental/Vision/Life Insurance

•Flexible Spending Account (FSA) and Health Savings Account (HSA)

•401(k) with company match

•Vacation/Sick Time and Paid Holidays

•Tuition Reimbursement

•Employee Assistance Program

•Employee Discount Program

•Training and Development Programs (Percepta College)

•Employee Rewards Program (Perci Perks)

A Bit More About Your Role
[ANY ADDITIONAL JOB DETAILS YOU WANT TO INCLUDE]

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one

Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions

Respect - a team that is accountable, dependable and gives you their full attention

Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

#LI-Hybrid