Operations Manager

6 days ago

Ridgefield Park, United States Further Enterprise Solutions Full time

Job Title: Business Professional - Operations Manager 5 Duration: 12 months Work Location: Ridgefield Park, NJ, USAJob Description: Job Schedule-Hybrid - Mon-Thurs onsite, Fri WFHTop 3 Skill Sets: Category Management, Data & Analytics including Financial Analysis, Site MerchandisingJob description: The primary purpose of the role is to perform Samsung B2B eCommerce Category Management and Website Operations functions.The people here at Samsung don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Today, an increasing number of Businesses are turning to buy online directly from OEMs and we want to provide SMBs, Mid-Market, Enterprise customers a one-stop shop with the Samsung Business eStore offering Samsung's ecosystem of products and services. This role helps Samsung deliver our world-class experience to B2B customers buying online.The ideal candidate will demonstrate a strong understanding and passion for data and analytics, financial analysis, business planning, promotion planning, merchandising strategy/execution and customer experience, and be able to articulate ideas that build and improve processes, operations, and systems. The role will work closely with sales teams, internal eCommerce colleagues and cross-functional partners in Mobile, Display, TV, Memory and Appliance product lines to align promotions, sales deals and merchandising strategies, perform functional and operational tasks pertaining to the website and site merchandising, and deliver on data and reporting requirements for planning and post-analysis.Responsibilities:•Business planning and analysis of performance, achievement to targets and gap closure plans•Promotion planning informed by data and analysis, maintain promotional calendar documentation for internal consumption•Supporting B2B eCommerce sales agents with deal structures for customer negotiations on ad hoc basis•P&L analysis of all promotion and deal planning to drive profitable growth KPI•Active reporting and insights to drive optimization during promotions and wrap-up analysis to document results and learnings, regular delivery of numbers and findings•Drive merchandising strategy/execution and customer experience for promotions based on impact, inventory and business priorities, coordinating activities with cross-functional teams•Work with inventory manager to ensure alignment on promotion planning and merchandising activities•Identify process improvement opportunities and engage with cross-functional team to successfully implement new operational solutions•Working in operational tools to set up promotional and other activities•Support daily operations maintenance, liaising with product, engineering, customer service, fulfillment, etc. teams on issue resolution and task achievementDesired background / mindset / skills:Background:•Bachelor's degree required•Data Oriented with strong analytical skills and attention to detail, self-motivated, and the ability to communicate with internal and external parties at all levels•3 -5 years of relevant experience in eCommerce category management, website operations and site merchandising•Ecommerce platform and catalog management required•Demonstrated ability to work with numbers, financials, P&L and various datasets•Expertise in Microsoft Excel formulas, pivot tables, data stitching and mathematical analysis•Strong understanding of current technologies and systems that support the digital ecosystem•Strong project or program management experience with attention to documentation, tracking and details•Aptitude for organization, flexibility, and producing results•Strong customer-centric focus/ability to anticipate and react to user needs•Demonstrated ability to work collaboratively with diverse teams to achieve necessary results•Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary•Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operationsSummary:The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.Responsibilities: Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products. Responsible for managing the employees, creating their work schedules and distributing their duties. Determine employment requirements as well as interviews and hires prospective employees. An operations manager also trains the newly hired employees. Manage all the activities that are associated with the production of the products the company offers. Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold. Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations. Handle problems in a calm and collected manner, even when under pressure.Skills: Microsoft office, Word, Excel Excellent organization and mathematical skills Familiarity with Windows-based computer programs a mustEducation/Experience: Bachelor's Degree in business or related field Experience with payroll processing and wage attachment 10+ years of Experience

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