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Member Service Representative

4 months ago

New York, United States Sfcuonline Full time

** Sidney Federal Credit Union**

** Member Service Representative (MSR)**

Hancock, NY 13783

Our dedicated team is about more than just who we are today. New perspectives. New ideas. It's about creating opportunities for who we can be, for each other and our members. We offer you the training and tools to be both happy and successful in your position. This is a great opportunity for the right candidate to work in a Member-Centric organization that is committed to cultivating employee career growth as well as providing exceptional customer service to our membership.

**Primary responsibilities:**

**To provide support and services to members and potential members. To engage with members and analyze the information obtained to identify potential needs and provide the member with products and services the credit union has available.**

**Work week includes rotating Saturdays**

**Responsibilities:**

* Process financial transactions accurately and promptly

* Accurate cash handling and balancing of cash drawer

* Suggestive selling of products and services to members and potential members

* Maintain a professional presence and professional communication with both members and coworkers

* Strictly adhere to all Credit Union policies and procedures

* Provide exceptional customer service

**Qualifications and skills:**

* Candidates must be detail oriented.

* Candidates must possess strong written and oral communication skills

* Ability to handle and count cash accurately

* Ability to multi-task and balance a drawer daily

* High school diploma or GED required

* 1 year of cash handling/customer service experience preferred

* Strong computer skills

* Ability to maintain a high level of confidentiality

**Benefits:**

* PTO/sick time

* Comprehensive benefits plan including medical, dental and vision

* Paid holidays

* 401k plan with highly competitive employer contribution

Sidney Federal Credit Union does not discriminate against any employee or applicant for employment on the basis of their race,color,religion,age,sex,national origin,marital status,disability, Veteran status,recently separated Veterans,sexual orientation,genetic information,victims of domestic violence and stalking, and all other categories covered by law.