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Assistant Restaurant Manager- Main Dining Room

4 months ago

White Sulphur Springs, United States The Greenbrier Hotel Full time
Job Description
Position: Assistant Manager, Dining Room

Department: Food and Beverage

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)
• Support manager in daily operations of dining outlet through developing a high energy, guest service focused team through leading employees in customer service and managing resources
• Monitor guest service and dining experience and take action to ensure service goals and satisfaction levels are attained
• Support and demonstrate dining room standards, ensuring that guest service is always in the forefront of the restaurant and implementing plans to improve service levels with measurable goals and benchmarks
• Maintain a strong presence by visiting every table at least once during the experience.
• Leadership:
• Communicate necessary information to staff, peers and superiors with energy and enthusiasm including running energetic, informative daily lineups
• Build morale and spirit
• Promote teamwork
• Train and develop new hires
• Engage and coach employees in job performance
• Schedule staff
• Ensure safety standards and goals are practiced and attained
• Ensure company policies and work rules are followed

Secondary Responsibilities:
• Ensure impeccable facility standards are maintained

Normal Working Hours: (Shift, days)
• Hours vary based on business demands and can average 8-12 hrs per day
• Includes weekends, holidays, overtime and split shifts

In order to be successful in this position, the ideal candidate must meet the following criteria

in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
• Food service or lead host experience preferred
• Supervisory experience

Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
• High School Diploma or G.E.D. preferred
• College or related degree preferred

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
• Clear, concise written and verbal communication skills
• Excellent listening and comprehension ability
• Understanding group dynamics and communicating effectively based on dynamics
• Ability to anticipate guest needs and respond accordingly

Technical Requirements:
• Ability to effectively use point of sale, payroll and reservations software
• To be aware of 5-star and 5 diamond rating criteria and their evolution
• Wine knowledge, service and presentation
• Must obtain WV Food Handler's Card
• Computer literacy to include the following:

Computer
Experience
Software

Level
(Beginner, Intermediate, Advanced)

Word Processing

Word

Beginner

Spreadsheet

Excel

Beginner

Database

N/A

Programming

N/A

Calendars

Outlook

Beginner

Internet

N/A

Hardware Installation

N/A

Technical Skills

Skill Level (Beginner, Intermediate, Advanced)

Typing

Comm. Via e-mail

Data Entry

Other

Physical Requirements:

Location of Work

Yes

Yes

x

Indoors

Heated

x

x

Outdoors

Below Ground

Temp. Fluctuations

x

Elevated Areas

Personal Protec. Equip. Req

Work Postures

Continuous (up to 8 hrs. in an 8 hr. shift)

Frequent (up to 5.5 hrs. in 8 hr. shift)

Infrequent (up to 3 hrs. in an 8 hr. shift)

Rarely(up to .5 hr in 8 hr. shift)

Standing

x

Sitting

x

Walking

x

Climbing

x

Bending/ Stooping

x

Overhead Reaching

x

Arm/Hand Movement

x

Hand/Eye Coordination

x

Other (Define)