Customer Service Representative

3 weeks ago

Sherman Oaks, United States Caine & Weiener Full time

Summary Responsible for notifying or locating customers with delinquent consumer accounts and attempt to collect and secure payment from debtors on behalf of our clients. Essential Duties Essential duties and responsibilities include the following. Other duties may be assigned at any time at companys discretion. Make a minimum number of outbound telephone calls as assigned by company policy each day to debtors who owe our clients money. Familiarize self with expectations of that client. Work new business assigned within 24-hours of assignment. Maintain an OLD NEXT WORK date within company policy. Familiarize self with the collection policies and procedures established by the Company and handle assigned accounts in accordance with those policies and procedures. Accept payment via telephone using credit cards, check or other forms of payment to include promises to pays and post dates. Record payment information on a Promise Sheet and in CUBS as to what the conversation with the debtor entails. Follow-up on all promises or any other type of commitment daily or as the accounts comes due to be worked again. Accurately enter status of debtor account using the appropriate action code on CUBS computer system as well as update debtor accounts on an on-going basis after each contact, attempt or telephone call/conversation. Review and act appropriately on skip tracing information obtained from various sources. Advise management of highly disputed and/or volatile debtors. Required to work automatic dialer at different intervals throughout the day, if available at the collector location. Meet and exceed company expectations on call quality and recording expectations. Complies with FDCPA laws and regulations for a consumer collector. Updates the department manager or supervisor on client requests, problems or issues that may arise. Exceed 75% or greater of goal each month Clock in and track work hours using ADP. Performs other duties as assigned by supervisor, manager or department VP. Environment/Physical Activity The environment for this position is an office environment, mostly clean and comfortable. It may include some minor annoyances such as noise and clapping from time to time. The incumbent is in a non-confined office area in which he or she is free to move about at will. In the course of performing this job, the incumbent typically spends time as follows: Walking - Occasional. Walking is minimal in the performance of duties. Worker may walk 3 - 5 feet around work area completing different functions pertaining to the filing and delivery of applicable forms. Sitting Constant. Worker will spend the majority of the workday sitting at his/her work station working with the companys computer and software systems. Lifting Minimal. Worker will lift less than 5 lbs. throughout the day. Reaching Minimal. Worker may reach to secure forms and documents throughout the day. Fingering - Constant. Worker is required to use finger activities when using the companys computer system. Feeling - Constant. Worker feels and touches the computer keyboard and calculator while working. Vision - Constant. Worker is constantly required to use accurate visual acuity in the performance of duties. Mental Demands The incumbent in this position must be able to accommodate to the following demands: Confinement to inflexible work schedules and/or procedures Long periods of repetitive work activity. Time pressures and tight deadlines. Long periods of highly detailed and precise work activity. Difficult debtors. Using listening skills to determine best course of action for file. Basic math to figure goals, bonuses and potential client settlements Equipment Operation The incumbent in this position typically operates the following equipment: Company computer and software system (such as CUBS, Word and Excel) Telephone Dialer Education and Experience These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines. IND321 Pay: $16.05 - $20.00 per hour

  • Customer Service Representative

    4 weeks ago

    Sherman Oaks, California, United States Domino's Franchise Full time

    Job DescriptionWe're seeking a Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be the face of our company, interacting with customers and providing exceptional service.Key Responsibilities:Answer customer calls and respond to inquiriesProvide solutions to customer complaints and...

  • Customer Service Representative

    3 weeks ago

    Sherman Oaks, California, United States Domino's Franchise Full time

    We're looking for Customer Service Representatives to join our team at Domino's Franchise. As a key member of our team, you'll be responsible for answering phones and providing exceptional customer service.Key Responsibilities:Answer customer calls and respond to inquiriesProvide solutions to customer issues and concernsWork collaboratively with team members...

  • Customer Service Representative

    4 weeks ago

    Sherman Oaks, California, United States The UPS Store #0012 Full time

    Job SummaryThe UPS Store #0012 is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and...

  • Customer Service Representative

    3 weeks ago

    Sherman Oaks, California, United States The UPS Store Full time

    The UPS Store is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.As a Retail...

  • Customer Service Representative

    4 weeks ago

    Sherman Oaks, California, United States JOANN Stores Full time

    Job SummaryAs a Customer Service Representative at JOANN Stores, you will be responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their Happy Place. You will drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. You will also contribute to the...

  • Customer Service Representative

    4 weeks ago

    Sherman, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC is seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers. Your primary duties will include operating equipment, stocking ingredients, preparing product, receiving and processing telephone orders,...

  • Customer Service Representative

    3 weeks ago

    Sherman Oaks, California, United States El Pollo Loco Full time

    Key Responsibilities:As a Service Team Member at El Pollo Loco, you will be responsible for providing excellent customer service by greeting and assisting customers with their orders in a friendly and helpful manner. You will also be responsible for processing and assembling customer orders efficiently, ensuring accuracy and timeliness. Additionally, you...

  • Customer Service Representative

    3 weeks ago

    Sherman, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting CustomersProcessing OrdersMaintaining a Clean and Organized Store EnvironmentWhat We OfferAt...

  • Customer Service Representative

    3 weeks ago

    Sherman, Texas, United States Domino's Pizza Full time

    Be Part of the Best Team in the Business!You want a job that lets you shine? A job that lets you make a difference? A job that lets you be part of something amazing? We're looking for talented individuals like you to join our team as a Customer Service Representative!About the Role:We're a dynamic and fast-paced team that's passionate about delivering...

  • Customer Service Representative

    3 weeks ago

    Sherman Oaks, California, United States The UPS Store Full time

    The UPS Store is seeking a highly skilled and customer-focused individual to join our team as a Part-Time Center Associate.This role requires delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.The ideal candidate will have previous retail sales...

  • Customer Service Representative

    4 weeks ago

    Sherman, Texas, United States Sam's Club Full time

    Job Summary: As a Frontline Member Service Representative at Sam's Club, you will provide exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or self-checkout areas.Key...

  • Customer Experience Representative

    3 weeks ago

    Sherman Oaks, California, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales through advanced product knowledge, and contributing to the overall sales and environment of the...

  • Customer Service Representative

    3 weeks ago

    Sherman, Texas, United States Spencer Marks - State Farm Agent Full time

    At Spencer Marks - State Farm Agent, we are seeking a highly motivated and customer-focused professional to join our team as a Customer Relations Representative. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.Key Responsibilities:Establish and maintain strong...

  • Customer Service Representative

    3 weeks ago

    Sherman, Texas, United States Ed Meacham - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Ed Meacham - State Farm Agent, you will be responsible for establishing customer relationships and following up with customers as needed. You will use a customer-focused, needs-based review process to educate customers about insurance options and develop leads, schedule appointments, identify customer...

  • Customer Service Representative

    3 weeks ago

    Sherman, Texas, United States State Farm Insurance Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a professional and efficient manner.Key...

  • Customer Service Representative

    4 weeks ago

    Sherman, Texas, United States Ed Meacham - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Ed Meacham - State Farm Agent, you will play a vital role in building and maintaining strong relationships with our customers. This is a unique opportunity to work in a fast-paced environment, where you will be responsible for establishing customer relationships, following up with customers as needed,...

  • Sales and Customer Service Representative

    3 weeks ago

    Sherman Oaks, California, United States Finish Line Full time

    Key Responsibilities:Deliver exceptional sales and customer service experiences to drive sales growth and customer loyalty.Perform cashiering, stockroom upkeep, and store upkeep as needed to maintain a clean and organized store environment.Meet or exceed personal sales metrics and company standards to contribute to the team's success.About Finish Line:Finish...

  • Retail Customer Service Representative

    4 weeks ago

    Sherman, Texas, United States Sam's Club Full time

    Job SummaryAs a Retail Customer Service Representative at Sam's Club, you will play a vital role in delivering exceptional member experiences. You will be responsible for maintaining a positive and welcoming atmosphere, ensuring that members feel valued and supported throughout their shopping journey.Key Responsibilities Provide exceptional customer service...

  • Customer Service Representative/Collections

    3 weeks ago

    Sherman Oaks, United States Caine & Weiner Full time

    SummaryResponsible for contacting client customers with delinquent consumer accounts and securing payments.Essential functions:Manage a portfolio of accounts.Handle inbound and outbound calls according to company policies and procedures.Negotiate payments, settlements, and payment programs according to company guidelines.Meet department call and collection...

  • Customer Service Representative

    2 months ago

    Thousand Oaks, United States MV Transportation Full time

    MV Transportation is seeking a part-time Customer Service Representative who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing Customer Service Representative, Customer Service, Representative, Transportation, Accounting Manager, Skills,...