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Dispatch Customer Service Representative
3 months ago
**The opportunity:**
Customer Service Representative / Dispatcher
**With who:**BARD Materials A family-owned Ready-mix and Aggregate Supplier who Transforms Materials Responsibly to Build Better Lives, Communities, and Country. At BARD, our integrity is determined by how well we live our core values.
**At Our Core:**
Be Humble
Build and Maintain Relationships
Choose to be Positive and Resilient
Always Learn, Do, and Improve
Own Safety
Commit to Quality
Focus on the Customer
Act as One BARD
**Who you are:**
Customer-focused
A quick-thinking puzzle solver who takes matters into your own hands
An organizer of chaos and tamer of confusion
Calm and collected even under demanding, fast-paced conditions
A self-starter who thrives in a team environment
Our core values are your core values
. Can improvise easily to get things done
**What youll do:**
Working in a team environment delivering superior customer service to both internal and external customers. The Customer service representative will be responsible for handling large volumes of inbound/outbound calls, order entry and dispatching material delivery professionals appropriately to provide on time delivery of materials. This role takes responsibility for driver activity and closely monitors orders from start until completion. Proactively communicating every step of the way, the Customer Service Representative is responsible for organizing information and making decisions in order to dispatch delivery of materials in a timely and efficient manner.
**Key Responsibilities (Essential Duties And Functions)**
Ensure material delivery professionals (MDPs) are present and ready to load
Process tickets in accordance with loading sequence and company procedures
Deliver accurate and clear information in response to customer inquiries
Accurately obtain and submit customer orders
Provide superior customer service to our external customers as well as our network material delivery professionals
Support Area Manager as needed
Clearly communicate special job-site conditions that require specific trucks, spacing, specific requirements, etc.
Coordinate with batch manager to ensure accuracy for every delivery
Assist MDPs in finding job-sites, determine travel times to jobs, assist with tracking out of service vehicles by updating computer systems
Provide support by working across departments and communicating any impacts to orders or service internally and externally to customers
Responsible for providing continual MDP and route statuses using a variety of modes of communication and technology to mitigate and remedy rejected/lost loads
Monitor scheduling screens as demands warrant to ensure efficient ordering as well as truck movement between plants and job-sites
Reliable attendance is essential to performance in this role.
**What youll need:**
College Degree Preferred but not Required
Related experience and/or training in customer service, and dispatching preferred
Scheduling flexibility during seasonal peak times
**What were offering:**
Competitive wages, full suite of benefits, including health insurance, 401K, Vacation and sick time.
**How to get here:**
Apply via email by sending resume to Careers@bardmaterials.com
Where: Platteville, WI
Seasonal Position