Customer Service Representative

1 month ago

Denver, United States Ardent Mills Full time
Customer Service Representative

Your role:

As the Customer Service Representative (CSR) youwill be the key liaison between Ardent Mills' external customers and internal stakeholders building trust and serving those both inside and outside of the organization.

The CSR is responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base and acting as the voice of the customer back to the business. A successful candidate will have the following attributes:

  • The ability to deliver results in first-time situations by inspiring others and working to earn trust every day.
  • The willingness to serve others with understanding, respect, and care.
  • The ability to operate with simplicity, clarity, and transparency.
  • A desire to strive for excellence and a passion to serve.
  • The willingness to effectively deal with and drive change.
  • The ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines.
  • The ability to learn and apply new technology, with the willingness to share knowledge with others.

Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner.

Your responsibilities:

  • Order Management/ Fulfillment: The CSR is responsible for accurate order entry, contract application, and price confirmation management. The CSR will solicit customer orders based on customer trends and/or customer inventory. This person will also work cross-functionally with mill schedulers, transportation, sales and supply chain to ensure Ardent Mills is meeting our customer's expectations.
  • Customer Relationship Management: The CSR will act as a liaison between the customer and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business.
  • Incident Management: The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.
  • Demand Management: The CSR is accountable to track and communicate changes in short term customer demand and escalate as appropriate to the business to ensure we are proactively able to meet our customer's needs.

Essential skills and experience:

  • Bachelor's Degree or 3+ years customer service experience
  • Preferred: Customer service experience including order entry and customer relationship management
  • Preferred: SAP, Microsoft GP or other ERP software working knowledge
  • Preferred: Logistics and/or Transportation experience
  • The ability to delve into details and problem solve
  • The ability to balance competing priorities with the skills to successfully multi-task in fast paced environment
  • The ability to deliver accurate results in an efficient manner
  • Willingness to lead by example, help drive team engagement and influence others positively
  • Proficient in Microsoft Office skills to include; Outlook, Excel, & Word
  • Excellent verbal and written communication skills
  • Bilingual; Spanish preferred but not necessary

The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills.

Location:

Denver CO

Address:

3750 Wynkoop Street, Denver CO, 80216

Additional Locations (if applicable):

Employment Type:

Full time

Additional Information:

COMPETITIVE COMPENSATION: We provide market-driven base pay, based on skills, abilities, and level of experiences. Our salary ranges are broad, and individual salary will be market competitive based on a candidate's unique set of skills and level of experience. The starting range for this position is $25.90 - $34.57, with additional earning potential possible commensurate with experience. Additionally, we believe that our team members are the reason for our success and all team members are incentive eligible with a target based on contribution, company performance, and individual results achieved. While the specific bonus plan and target amount will be determined based on the role and breadth of contributions, the targeted bonus plan and targeted percentage amount for this role is Bonus - MIP, 5% Annual. BENEFITS: At Ardent Mills we offer a wide range of benefits to our team members and their eligible family members. Some of our great benefit programs you may be eligible for include: * Medical, Dental and Vision Coverage* Health and Dependent Savings Accounts * Life and Disability Programs * Voluntary Benefit Programs * Company Sponsored Wellness Programs * Retirement Savings with Company Match * Team Member and Family Assistance Program (EAP) * Paid Time Off and Paid Holidays * Employee Recognition Program with Rewards (RAVE). APPLICATION DEADLINE: 11/20/2024

EEO Commitment:

At Ardent Mills, everyone matters and everyone has a voice. We are committed to providing an environment of mutual respect where equal opportunities are available to all applicants and team members and the decisions will be based on merit, competence, performance, and business needs. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, political affiliation, or any other non-merit characteristic protected by law or not. Together, celebrating our differences, we make Ardent Mills. The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills. En Ardent Mills, todos importan y todos tienen voz. Estamos comprometidos a brindar un ambiente de respeto mutuo donde haya igualdad de oportunidades disponibles para todos los solicitantes y miembros del equipo y las decisiones se basaran en el merito, la competencia, el desempeno y las necesidades comerciales. Estamos orgullosos de ser un empleador que ofrece igualdad de oportunidades. No discriminamos por motivos de raza, color, religion, credo, origen nacional, ascendencia, estado civil, sexo, orientacion sexual, identidad o expresion de genero, discapacidad fisica o mental, embarazo, informacion genetica, condicion de veterano, edad, politica. afiliacion, o cualquier otra caracteristica no meritoria protegida por ley o no. Juntos, celebrando nuestras diferencias, formamos Ardent Mills. La descripcion del puesto anterior ha sido disenada para indicar la naturaleza general y los deberes y responsabilidades esenciales del trabajo realizado por los empleados dentro de este puesto. Es posible que no contenga un inventario completo de todos los deberes, responsabilidades y calificaciones requeridas de los empleados en este puesto. La descripcion, los deberes, las funciones y las responsabilidades estan sujetos a cambios a discrecion de Ardent Mills.

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