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Conference Services Manager

4 months ago

Farmington, United States Nemacolin Woodlands Resort Full time

At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards make Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.

The candidate we are seeking will be responsible for coordinating all meeting arrangements with planner. Communicate this information to respective departments via a group resume/BEOs and will serve as the onsite contract for all events. S/he will also be responsible for achieving departmental and individual goals to be eligible for bonus compensation and be considered for advancement. The most important part of the job is achieving the highest quality of service for our guests both internal and external and remaining positive when faced with any adversity. The resort is committed to being the best in the world and the right candidate would be eager to be a part of something truly exceptional.

ESSENTIAL FUNCTIONS:

* Prepare resumes for groups ten days prior to group arrival and review all details in weekly Group Resume meeting. * Adhere to the Catering and Conference Services Department's standard operating procedures. (SOPs) * Help establish and maintain hotel's marketplace position as Fayette County's most elite venue. * Follow the specifics standard operating procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol. * Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments. * Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met. * Conduct pre- and post-conference meetings when it is agreeable with the client. * Ensure all current and future client accounts are serviced in accordance with hotel standards. * Communicate with banquet managers for all related banquet functions, and client requests to relevant departments. * Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time. * Adhere to selling policies as set forth by the Director of Catering and Conference Services. * Remain available to hotel managers while on property. * Be aware of departmental revenue and up sell at every possible opportunity. * Participate in all regular and operational meetings as required. * Coordinate all aspects of conferences as assigned by the Director of Catering and Conference Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signers, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, and décor (to include floral) requirements.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

* Flexible work hours to include weekends and holidays to meet the demands of a 24-hour operation. * Excellent communication skills in all aspects: verbal, written, and non-verbal communication. * College Degree * Must have a minimum of 3-5 years' experience in catering sales, or conference services, preferably as a manager in a luxury hotel property. * Appropriate, professional appearance and presentation. * Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Office, Delphi, Outlook, Social Tables, and other management systems.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

Why work for Nemacolin?

We need the Right People to drive our guest experience and continued success. And in return, we understand the importance of offering our associates competitive wages and a comprehensive benefits plan including:

* An attractive 401(k) plan * Paid vacation, holidays, and personal hours * Family medical, dental, and vision insurance * Long-term & short-term disability insurance * Employee assistance program * Educational assistance * Local and resort discounts * On-site uniform and dry-cleaning services * Discounted meals during breaks in the associate break areas

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

* Opportunities for advancement - At Nemacolin Woodlands Resort, we encourage our associates to grow within the organization and gain experience in various departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles. * Associate Recognition programs - Nemacolin Woodlands Resort realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and the ability to consistently exceed guests' expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management. * Mentoring and coaching programs - As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests while sharing knowledge, advice, and encouragement along the way.

Awards and Accolades

Nemacolin Resort has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.