Guest Service Associate

3 months ago


Raleigh, United States Embassy Suites Raleigh Crabtree Full time
Job Description:

Embassy Suites is seeking enthusiastic and customer-focused individuals to join our team as Guest Service Associates. As a Guest Service Associate, you will be an integral part of creating memorable experiences for our guests, ensuring their comfort and satisfaction throughout their stay. There is both full-time ad part-time opportunities available.

Responsibilities:

  • Greet guests with a warm and welcoming demeanor upon arrival and departure.
  • Assist guests with check-in and check-out procedures efficiently and accurately.
  • Respond promptly to guest inquiries and requests, providing helpful information and solutions.
  • Handle guest concerns and complaints with professionalism and empathy, striving to resolve issues to the guest's satisfaction.
  • Maintain a clean and organized lobby area, ensuring a pleasant atmosphere for guests.
  • Collaborate with other hotel departments to coordinate guest services and ensure seamless operations.
Qualifications:
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong attention to detail and problem-solving abilities.
  • Flexibility to work varying shifts, including weekends and holidays.
Benefits:
  • Competitive hourly wage of $15 per hour.
  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401k retirement savings plan with employer matching.
  • Fitness reimbursement program to support your wellness goals.
  • Opportunities for career advancement and professional development.
  • Hilton Hotels discounts world-wide & more


Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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