Reservation Agent-YotelPad

4 days ago

Park City, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

#PGH-BMC

Location Description

Embark on a unique career at YotelPad Park City, where our commitment to excellence extends beyond 304 thoughtfully designed rooms. Set against the backdrop of Park City's majestic mountains, our workplace is not just a job; it's an immersive experience. Picture yourself contributing to exceptional guest experiences while being surrounded by the stunning views and vibrant energy that make Park City extraordinary. What sets us apart? Our dedication to cultivating a positive workplace culture, comprehensive benefits including a 401k with a company match, and enticing bonus programs designed to recognize your commitment. We're actively seeking talented individuals with a genuine passion for service to join our dynamic team. Be part of an environment where each team member plays a pivotal role in delivering outstanding service and crafting unforgettable moments in the distinctive location of YotelPad Park City. Explore the exciting career possibilities that await you with Pyramid Global Hospitality. Your journey towards a fulfilling career, immersed in a unique location, starts here

Overview

We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their "Wanderlust" experience

If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:
  • You will help guests discover and book their "Wanderlust" experience
  • You will answer calls and greet people from all over the world in a friendly and welcoming manner
  • Make guest reservations for all resort accommodations
  • Ensure accuracy of reservation, recognize guests' needs and requests, and properly communicate requests to appropriate departments.
  • Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort's revenue capabilities.
  • Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
  • Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
  • Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
  • Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
  • Maintains a strong familiarity the Resort and surrounding area.
  • Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
  • Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction.
  • Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
  • Interacts with resort staff in a polite and respectful manner.
  • Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision.
  • Other duties as assigned.

  • Hotel Reservations Agent

    3 months ago

    Buena Park, United States Cedar Fair Full time

    $16.90 / hour. This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual m Reservations, Agent, Hotel, Reservation

  • Reservations Agent

    4 weeks ago

    Litchfield Park, Arizona, United States The Wigwam Full time

    About The WigwamWe are a Four Diamond property deeply entwined with Arizona history since 1929, welcoming guests to experience our authentic Arizona hospitality. Our 331 guest rooms are nestled across 440 acres in Litchfield Park, AZ, offering a unique blend of luxury and natural beauty.Job SummaryWe are seeking a highly engaging and customer-focused...

  • Hotel Reservations Agent

    3 months ago

    Buena Park, United States Cedar Fair Full time

    Overview: $16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing...

  • Hotel Reservations Agent

    4 months ago

    BUENA PARK, United States Knott's Berry Farm Full time

    Overview:$16.90 / hour This position is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests.  This individual must also process group, travel agent, company, internet and FIT reservations, including processing...

  • Reservations Agent

    3 days ago

    Oklahoma City, United States Pyramid Global Hospitality Full time

    About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Reservations Agent

    2 months ago

    Litchfield Park, United States The Wigwam Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Reservations & Ticket Agent

    3 weeks ago

    Bryson City, United States Great Smoky Mountain Railroad Full time

    Division/Department: Reservations / Depot Job Title: Reservations & Ticket Agent Reports To: Shift Supervisor/ Reservations Manager Type of position: Non-exempt/Hourly Employee Classification: Seasonal Location: 45 Mitchell Street Bryson City, NC Compensation: $13.00-15.00/ hour, Plus Commissions, DOE Job Summary: The Reservations & Ticket Agent position...

  • Reservations & Ticket Agent

    3 weeks ago

    Bryson City, United States Great Smoky Mountain Railroad Full time

    Division/Department: Reservations / Depot Job Title: Reservations & Ticket Agent Reports To: Shift Supervisor/ Reservations Manager Type of position: Non-exempt/Hourly Employee Classification: Seasonal Location: 45 Mitchell Street Bryson City, NC Compensation: $13.00-15.00/ hour, Plus Commissions, DOE Job Summary: The Reservations & Ticket Agent position...

  • Reservations Agent

    4 weeks ago

    Overland Park, United States The Celtic Collection Full time

    JOB TITLE – Reservations AgentDEPARTMENT – Sales and RevenueRATE OF PAY - £11.80 per hour plus fantastic benefits and target related bonus! CONTRACT TYPE – Full Time, PermanentHOURS OF WORK – 37.5LOCATION – Newport, NP18 1HQJOB ID - REQ5047OVERVIEWOur reputation is built on exceptional service, outstanding hospitality and exceeding...

  • Reservation Manager

    2 months ago

    Melrose Park, United States U-Haul Full time

    Location: 1731 S Mt Prospect Rd, Des Plaines, Illinois 60018 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a...

  • Reservations Sales Representative

    1 month ago

    Arizona City, Arizona, United States Cruise America Full time

    Job SummaryCruise America is seeking a highly motivated and customer-focused Reservations Sales Agent to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesProvide accurate and timely responses to customer inquiries via phone, email, and...

  • Reservations Manager

    3 weeks ago

    Oklahoma City, United States Pyramid Global Hospitality Full time

    About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    2 weeks ago

    Villa Park, United States Aimbridge Hospitality Full time

    Part-time, $16/hr, AM-Mid-PM Shifts, Flexible and Weekend Availability Required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon comp Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    2 months ago

    Tinley Park, United States Aimbridge Hospitality Full time

    Full-time, $15/hr, Weekend availability required, Shifts will vary between both 7 am-3 pm and 3 pm-11 pm. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent 16hr

    3 months ago

    Villa Park, United States Aimbridge Hospitality Full time

    Full-time, $16/hr, AM-Mid-PM Shifts, Flexible and Weekend Availability Required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon comp Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    6 months ago

    Panama City Beach, United States Krishna Ventures LLC Full time $14 - $16

    The Sleep inn & Suites & Wingate by Wyndham are looking to hire an energetic Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of shift....

  • Reservation Specialist for Coastal Resort Destination

    4 weeks ago

    Pacific City, United States Edward Don Full time

    Job Type Part-time Description Headlands Coastal Lodge and Spa , our oceanfront luxury property; The Inn at Cape Kiwanda , our hotel just steps away from the beach; and Hart's Camp , our Airstream hotel and RV park - have an amazing opportunity for you to join our talented team of hospitality-focused professionals while enjoying the personal benefits of a...

  • Front Desk Agent

    2 weeks ago

    Cathedral City, California, United States Aimbridge Hospitality Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the DoubleTree Golf Resort Palm Springs. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay experience for our guests.Responsibilities:Registration and check-in of...

  • Evening Rental Agent

    1 month ago

    Kansas City, United States Budget Rent A Car Full time

    Budget is looking to bring on a Full-Time Rental Agent to our Airport team in Kansas City, to work the evening shift. This position will finalize reservations at the rental counter, provide exceptional customer service, and close sales. Shift times a Rental, Agent, Automotive

  • Front Desk Agent

    2 months ago

    Park City, United States Lodging Dynamics Full time

    Location: Park City Peaks HotelLife as a Front Desk Agent: Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals Greets, registers, and assigns rooms to guests Handles...